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Broadband operations

Operations managers can stop reacting and start predicting

In a world where subscribers are demanding an "always on" experience, the ability to quickly understand how the network is performing is key to a great subscriber experience.

broadband operations manager using operations cloud

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Broadband operations customer success stories

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Tipmont makes operations a customer experience differentiator
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Cumberland Connect automates network outage resolution
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Sterling LAMB supercharges their network
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Challenges

Challenges broadband operations face today

Unforeseen network outages

Broadband networks can be impacted by critical events that cause unforeseen outages—such as extreme weather, sudden equipment failure, or a fiber cut.

Complex and manual processes

Network problems can cause operations to “swivel chair” between different screens and systems, taking manual steps and touching various systems to determine the root cause of the issue—and they are unable to communicate critical information to the appropriate teams in a timely fashion.

Assuring the broadband experience

Subscribers expect the network and their services to ‘just work.’  Operations teams are tasked with understanding what is happening across the end-to-end network in real time—and what the impact is on subscribers and services.  

Shifting subscriber expectations

The BSP now is expected to understand subscribers’ unique behaviors, then deliver experiences that support increasingly connected lifestyles—work from anywhere, tele-education, and telemedicine, video streaming and connected fitness.

Featured Perspectives and Insights

Explore perspectives about broadband operations

Turn broadband operations into a subscriber experience differentiator

Broadband service providers (BSPs) are under constant pressure to improve network operations, reduce downtime, and enhance the subscriber experience. In an era when subscribers increasingly rely on broadband networks to help them work, learn, play, and access essential services, BSPs must deliver a network experience that is fast, stable, and always on.

Broadband operations
May 23, 2024 | 3 min
May 22, 2024 | 5 min
May 21, 2024 | 2 min

Products & services

The capabilities broadband operations need