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Success Guidance

Success Guidance helps you achieve your desired outcomes with Calix solutions. Guidance gives you access to expert advisors, best practices, and success plans that are tailored to your specific goals and challenges. ​

Achieve and exceed your business outcomes, accelerate time-to-value and maximize your return on investment (ROI) across the Calix platform and managed services.


Helping your success with your subscribers' success

The Success Guidance program surrounds every solution we deliver to customers. It provides a spectrum of value added and differentiating capabilities to accelerate your time-to-value and provide ongoing guidance to help you meet and exceed your objectives.

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Achieve success faster


A collection of resources, knowledge transfer opportunities and live peer-to-peer sessions.


Reduce network total cost of ownership and time-to-market.

Improved ROI

Obtain maximum return on your Calix Cloud, premises, and access investments.

Key features

Simplifying the journey to exciting always-on resources to help you grow

Calix Community
The extra member of your team

The Calix Community is a digital destination for you to discover Calix resources and each other. Through the forum, events, education and more, we help broadband industry professionals across operations, customer support, marketing, and engineering organizations get more value out of Calix products and grow. ​

Visit the Community

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How-to, on-demand

TAC TV self-help videos created by technical experts on popular technical, configuration, and troubleshooting topics.

Learn more

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Virtual Engagements
Engage virtually

Over 20 virtual engagement sessions each week consisting of Circles of Success, office hours with marketing and support cloud experts and regular success webinars.

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Champions Program
The Champions Program

As a Calix Champion, you will have the chance to network with peers, learn from each other's successes and provide valuable feedback that drives product improvements.​

​But that's not all – the Calix Champions Program rewards your contributions with recognition and perks. ​

​Join the Calix Champions Group and be part of a vibrant community that's shaping the future of connectivity.​

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Deliver exceptionally

Achieve and exceed your business objectives and focus on constantly improving your marketing ROI, lowering your customer support OPEX, and exciting your subscribers. We have you covered with guidance, best practices, and collaboration with a customer success manager along with access to the resources of the entire Guidance team.

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Accelerated and ongoing improvements for customer support

Success Guidance can positively impact the workflows and objectives of your Customer Support organization by helping you strategically, tactically, and rapidly align your people, processes and systems through expert consulting, knowledge transfer and best practices gained from working with hundreds communications service providers.

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Master marketing with help from industry experts

Success Guidance helps marketers better leverage subscriber and service analytics into their messaging, campaigns, and creative content. Industry experts consult with and guide your team with field-proven best practices, tools, insights, and creative approaches. The Guidance team can help you grow your business through improved subscriber acquisition rates, better customer retention, and guidance on integrating channel marketing tools such as Facebook, Mailchimp, and HubSpot for exceptional campaign performance and efficiency. 

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Achieve faster Operations Cloud results

Success Guidance helps teams accelerate adoption of Calix Operations Cloud for a faster return on investment, improved workflow integration, and continuous achievement of objectives. Better leverage Operations Cloud tools and insights in order to improve network performance, establish health and predictive maintenance processes, leverage alarm analytics, and streamline workflows to ensure high levels of network and service availability. 

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Awards and recognition

An industry leader in customer success

Success stories

Providers like you are partnering with Calix for success

Dobson Fiber teams up with Premier Success to cut truck rolls by half
Read case study
Premier Success helps Ciello improve subscriber experience
CTC and Premier Success transform operations and achieve 68 percent first call resolution
Watch now

Related products and services

Additional ways to elevate your success