CommandIQ

Redefining subscriber experience for the AI era

Deliver a smarter home experience with a branded mobile app that puts intelligent control, security, and personalization in subscribers’ hands.

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Overview

Your brand. Their experience. One intelligent app.

CommandIQ 3rd Generation is built to help communications service providers (CSPs) do what matters most: simplify operations, innovate subscriber experiences, and grow loyalty and revenue. With a sleek new interface and powerful tools, it's easier than ever for subscribers to self-install, protect their families, and engage with your brand.

Product details

Elevate every experience

CommandIQ 3.0 is purpose-built to deliver a secure, personalized connected home experience for every household member. Its sleek interface and powerful features make managing the smart home simple, intuitive, and tailored to each user’s needs.

Deepen engagement
Enable subscribers
Control and personalize
Command center
Safe. Secure. Simple.

Deepen engagement

Build loyalty and drive engagement through a fully branded experience

CommandIQ allows CSPs to deliver a fully branded app that reinforces their identity across every subscriber touchpoint. The app includes dynamic promotion and announcement tiles that highlight new services, increase subscriber awareness, and support upsell opportunities. These features boost satisfaction, app engagement, and long-term retention by keeping the brand at the center of the digital experience.

Enable subscribers

Encourage subscribers to self-service and self-install

CommandIQ enhances subscriber convenience and satisfaction by unifying account management and support within a single app. Intuitive self-service tools encourage subscribers to self-serve, reducing trouble calls and truck rolls. This gives service providers the option to offer choice in service management and delivery, and to increase NPS®/CSAT scores.

Control and personalize

Personalize the experience while reducing support needs

CommandIQ's new Quick Link tiles simplify how subscribers manage their network—right from the home page. Quick links encourage total control over device management, usage prioritization, and real-time alerts to drive down support calls—boosting app adoption and perceived value.

Command center

Drive app engagement and solution adoption by integrating third-party services

The new generation of CommandIQ integrates third-party apps to deliver one seamless experience for your subscribers, drive daily engagement and reinforce the role as the central platform for managing the digital home.

Safe. Secure. Simple.

Built-in tools to help subscribers manage threats and screen time

ProtectIQ and ExperienceIQ provide built-in security, content control, and threat protection—all managed through CommandIQ. Subscribers stay informed and protected in real time, helping to deliver peace of mind, drive retention, and reinforce the value of services.

The child is learning on a tablet while the dad is looking at the screen

Awards and recognition

TMC Cybersecurity Award

CommandIQ is a TMC Cybersecurity Excellence Award winner, recognized for helping service providers deliver a customizable mobile app that’s smart and more secure with intuitive control and protection built in to provide the ideal connected-home experience subscribers want.

Benefits and features

SmartHome™ solutions at their fingertips

CommandIQ 3rd generation is purpose-built to keep subscribers engaged while streamlining billing and support. With intuitive tools and dynamic features, it helps drive loyalty, reduce churn, and grow long-term value.

ProtectIQ®

Always-on cybersecurity monitoring and threat detection, automatic blocking and in-app security insights to keep the home network safe

ExperienceIQ®

Access customizable parental controls and content filtering to manage screen time, app access, and online activity

MyPrioritiesIQ™

Optimize bandwidth and device performance with modes for Work, Gaming, and Streaming—all activated in a few taps

Bark®

Direct access to Bark App for monitoring and filter customization

Self-install simplified

Seamless self-install and self-upgrade experiences with interactive tutorials

Your app. Your brand. Their loyalty.

CommandIQ enables you to turn every subscriber interaction into a branded experience that builds long-term loyalty. With your logo, colors, and name front and center, your app becomes more than a utility—it becomes an extension of your brand's promise.

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CommandIQ app personalization examples collage

Market activation

Tools and content to market CommandIQ

Launch smarter. Scale faster.

From creative assets to playbooks and expert training, Calix Success makes it easy to help you launch, promote, and scale your full SmartHome portfolio with CommandIQ 3.0. Whether you prefer to work independently or alongside our team, Calix Success has you covered.

Learn more about Market Activation