Last Updated: June 20, 2023
This Privacy Notice (the “Privacy Notice”) describes the Personal Information that Calix may collect, use, process, disclose and/or store (i) when you access Calix’s website located at www.calix.com and any associated URLs owned or controlled by Calix (collectively, the “Website”), any content or features available on the Website and your interactions with Calix in connection with such access including registrations for our events through the Website, as well as any contacts you may have with Calix as a prospective customer, and (ii) about corporate representatives including representatives of Calix customers, vendors and other partners and including as applicable in connection with their use of Calix Offerings as defined in the Calix Master Purchase and License Agreement.
This Privacy Notice does not apply to subscriber data that we process as a processor or service provider to our customers. For privacy information related to a Calix customer or customer affiliate who uses Calix products and services as the controller, please contact the Calix customer directly.
As used in this Privacy Notice, “Calix” refers to Calix, Inc. and its affiliates and references to “we,” “our,” “us” and similar terms in this Privacy Notice refer to Calix.
Collection of Information
In order for you to access certain portions of the Website, attend Calix events that use the Website for registration, or to receive responses to your inquiries or communicate with Calix in connection with the Website, we may require that you complete a registration process or submit information to us. Specifically, this information may include:
You may choose to not provide the requested information, but such choice may hinder our ability to communicate with you, prevent your registration to attend or to fully participate in a Calix event, or result in reduced access to content available from the Website or otherwise from Calix.
Calix may also collect information from your mobile app, browser, or other device used to access the Website, such as the following, and which may also include Personal Information:
Calix also collects corporate representative information provided directly by you as part of the purchase, subscription to, or use of the Services and if you represent a vendor or partner of Calix. Specifically, this information includes, as applicable:
Calix enriches corporate representative information with data purchased from third parties.
Use of Personal Information
We collect and/or process your Personal Information for the purposes identified in the following situations.
If you visit our Website, interact with us as a corporate representative including of a prospective customer, vendor, or business partner or use the Services, or express interest in our solutions:
If you are an applicant for a job opening or position through our web-based applications, see our Applicant Privacy Notice here.
As to all users, with respect to our legal obligations:
Disclosure of Personal Information
We may disclose Personal Information as set forth below.
We are also required to disclose information under certain circumstances:
Security and Storage
Transmissions over the Internet are never entirely secure and we cannot guarantee the security or the preservation of the integrity of any transmitted data. Please consider this fact before transmitting via the Website any Personal Information or information that you consider confidential.
The Personal Information we collect may be stored and processed in servers in the United States and wherever Calix and our service providers have facilities around the globe and in accordance with local laws. By submitting or registering Personal Information via the Website you consent to such storage and processing in such locations. If you do not consent, do not submit your Personal Information or continue with registration of Calix events.
We will keep Personal Information about you for as long as we provide solutions to you, we are addressing a concern, question, complaint, or request you have made to us, as applicable to our interactions with you and any duration necessary for compliance with laws, our contractual obligations, or as necessary for the exercise or defense of legal rights and archiving, back up and deletion processes. If retention is subject to a contract or other agreement, we will follow the retention obligations of that agreement.
European Economic Area Privacy Rights
We adhere to applicable data protection laws in the European Economic Area (“EEA”). Users who are located in the EEA have the following rights:
To exercise one or more of these rights, please see “Managing Your Personal Information” below. We will aim to respond to your request within 30 days. It is important that your request contains reasonable details in order for us to adequately respond. We will honor the requests you make related to your rights as applicable law allows, which means in some cases there may be legal or other reasons that we may not be able to fulfil the specific request you make related to your rights.
International Data Transfers
If you are located in the EEA, Switzerland, or another country that requires legal protections for international data transfer, we may transfer, access, or store personal information about you outside of the EEA, Switzerland, to the United States or such other country that requires legal protections for international data transfer. When we do, we will ensure that an adequate level of protection is provided for the information by using one or more of the following approaches:
Where we use service providers in the United States, we may transfer personal information pursuant to other organizations that participate in Privacy Shield or any program that replaces Privacy Shield for transfers from the EEA or Switzerland to the U.S.
Managing your Personal Information
You may have a right to correct, update, delete, or request access to the Personal Information that you have provided to us. You may submit the following Request Form (clicking the link will take you to TrustArc, whom we have engaged to assist with Personal Information requests). These rights are limited and may not be available to you depending on where you are located.
For your protection, we will only implement requests with respect to Personal Information about you (not anyone else), and we may need to verify your identity before implementing your request. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations. And even if you have a right to deletion, some of your information may remain within our systems and other records or archives, in compliance with applicable law.
Data Protection Officer
We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please contact the DPO via email at DPO@Calix.com. If you are in the United Kingdom, you have the right to make a complaint at any time to the United Kingdom Information Commissioner's Office (ICO) here or if you are in the European Economic Area to the Data Protection Authority for your country listed here with respect to data protection issues.
Third Party Websites and Services
This Privacy Notice does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not Calix service providers, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. Such parties include any third party operating any site or service to which the Website links (and the inclusion of a link on the Website does not imply endorsement of the linked site or service), and any mobile or other application provider, social media platform, operating system provider, wireless service provider, or device manufacturer, in each case used in connection with your use of the Website.
Data Controller and Contact Information
The data controller for this website is Calix, Inc.
If you have any questions about this Privacy Notice, please contact us at:
Attn: Legal Department
2777 Orchard Parkway
San Jose, CA 95134
Or contact us by email at: email@example.com
Revisions and Updates
We may change this Privacy Notice from time to time, including as required to keep current with new legislation. We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, and transfer Personal Information.