Calix Services span your entire network and service delivery lifecycle. We can help you:
Our experts are ready to work with Communications Service Providers (CSPs) of every size and type to future-ready your networks and get the most out of your strategic investments.
Calix Services is all about helping you accelerate your business. Whether it is accelerating your time-to-market, lowering risk during network transformation projects, or accelerating problem resolution time, operational efficiency and network visibility, Calix Services has the expertise, processes and tools to make it a reality.
Calix Deployment Enablement Services empower field installers, construction teams, and contractors with best practices, training, tools, and quality assessment expertise to help streamline deployment projects and reduce inventory loss and site revisits.
Calix Professional Services helps WesTel establish and analyze their Broadband testing framework to avoid FCC compliance gap issues that could impact CAF funding for network support.
Powerful visualization enables operations teams to quickly identify, analyze and address problems that impact the subscriber experience.
Actionable insights empower operations teams to proactively manage network health and reduce incident resolution times by up to 50 percent.
BTC gets proactive with their operations by leveraging increased visibility using the Remote Monitoring Service and Calix Support Cloud. The notifications, analytics, and reporting work great together and gives BTC Operations groups an advantage with comprehensive visibility out to the subscriber premises and additional insight into what the subscriber is experiencing.
Calix integrates Customer Success Services into the Remote Monitoring Service, providing communications service providers (CSPs) with dedicated expertise to accelerate their time to value. As a recent adopter of the new services, West Texas-based Poka Lambro Telephone Cooperative is already accelerating their incident resolution processes.
Enhancements to the analytics and reporting dashboard of the Remote Monitoring Services enable communications service providers (CSPs) to proactively address network issues. These dashboard enhancements provide greater insight into and increased prioritization of incidents impacting subscribers on AXOS as well as legacy platforms.
Enablement Services provides you the automation tools, consulting, best practices, and quality guidance to help your team accelerate its readiness and start deploying networks and services faster
The Calix Professional Services team provides reports and guidance that help WesTel proactively manage broadband performance across their entire network. The team also works to ensure that WesTel stays up to date with the latest FCC requirements moving forward.
Montana-based service provider recovers hundreds of technician hours with Deployment Enablement Services by leveraging the automation tools, best practices, and quality reviews of the services.
"We are trying to provide our members a high-quality service along with customer support at a level they have not experienced before. Since building a broadband network is different from any type of project we have done in the past, a trusted partner like Calix is vital to our Velocity broadband initiative."
--Ben Whiteside, VP of administration and finance,
Velocity and Butler Electric Cooperative
Calix combines comprehensive support capabilities with technical, operational, and business advisory features to ensure a clear pathway to success.
Key features include:
Calix Standard tier is for self-sufficient service providers looking for an efficient online experience that keeps their network up to date.
Calix Essential tier is for service providers who want to upgrade their subscribers’ experience and improve network uptime.
Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.
Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.
Calix Customer Success Services ensure you are getting the most out of your Calix Cloud investments. By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results.
The Calix Remote Monitoring Service and Calix Customer Success Manager can provide the foundation for service providers to gain better visibility into issues impacting subscriber experience and help drive efficiency into their operations.
Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.
Service Station Customer Support Portal
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What if you could discover and share best practices with over 8,000 of your peers?
The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!
My Calix is our customer and partner portal where you can find:
TAC TV is a collection of technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms.
Click the link below to start raising your Network Improvement IQ!