Calix Services span your entire network and service delivery lifecycle. We can help you:
Our experts are ready to work with Communications Service Providers (CSPs) of every size and type to future-ready your networks and get the most out of your strategic investments.
Revenue EDGE Customer Success Services will help you better address competition, generate revenue, and increase subscriber lifetime value as you launch and grow EDGE Suites, Systems and Services.
New game changing features have been added to the Remote Monitoring Service that include additional subscriber-related contextual information in both the intelligent notifications and Analytics and Reporting Portal. Also, new Health Check categories provide insights into issues impacting subscribers due to ONT issues, fiber problems, and power outages.
Our workshop now includes—at no additional charge—an exam and certification badge for Wi-Fi Specialist for up to ten team members. To find out more and see how your Customer Support and Field Installations can benefit, follow the links below.
The Network Capacity Assessment service provides you with bandwidth utilization reports on your PONs and uplinks combined with expert consulting and guidance to identify and address capacity bottleneck issues.
We’ve bundled the Remote Monitoring Service with the Network Capacity Assessment Service to help you address operational and network performance challenges remotely, efficiently, proactively and safely.
Calix Services is all about helping you accelerate your business. Whether it is accelerating your time-to-market, lowering risk during network transformation projects, or accelerating problem resolution time, operational efficiency and network visibility, Calix Services has the expertise, processes and tools to make it a reality.
With constant demand to provide a superior broadband experience, Ciello turns to Calix Network Consulting Services to augment its technical team and provide guidance on an array of topics to help grow the business and improve network reliability, availability, and security.
With over 4,500 fiber route miles across its extensive service area, windshield time is high and truck rolls are costly. As a result, Dobson is always looking for ways to not only reduce truck rolls, but to improve operational efficiency across the board, which will contribute to streamlined workflows, cost reductions, and a superior experience for subscribers.
Always striving to increase efficiency, quality of experience and subscriber satisfaction, AcenTek partners with Calix Support Services: Premier Support and the Service Delivery Manager to level up its operations and improve its ability to identify and resolve customer-affecting issues faster.
Powerful visualization enables operations teams to quickly identify, analyze and address problems that impact the subscriber experience.
Actionable insights empower operations teams to proactively manage network health and reduce incident resolution times by up to 50 percent.
Cumberland Connect accelerated their triage time on fiber cuts with the Remote Monitoring Service intelligent notifications. The alarm analytics and rich set of correlated contextual subscriber, equipment and location information helped them identify fiber cuts faster and with unmatched accuracy helping to speed up resolution time.
ETEX selected Premier Support because of the faster response, access to Calix Support Engineering Specialists, and the new software update management for its Experience Innovation Platform.
Serving multiple regions, TransWorld Network, Corp. selects the Calix Intelligent Access EDGE, Revenue EDGE, and Calix Services to rapidly and cost-effectively grow a business that excites subscribers.
Working with Calix Network Consulting Services has enabled HTC to move forward with a robust plan for network growth, confident that it is making the right decisions to meet evolving subscriber demands cost-effectively over the long term.
Regional service provider Steelville Telephone Exchange (STE) has partnered with the Calix Professional Services team to accelerate an extensive upgrade to a GPON and Active Ethernet-ready network built on AXOS®
Calix Support levels are designed to provide business and operational flexibility in keeping your network at peak performance. We want you to get the most out of your investment with a Calix Support level that’s right for you.
All Support levels include:
Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.
Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.
Calix Customer Success Services ensure you are getting the most out of your Calix Cloud investments. By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results.
Equip your customer support operations with both the data and expert insights they need to operate more efficiently while delivering an even better subscriber experience. Calix Customer Success team partners with Dobson fiber to show you how.