Calix Services span your entire network and service delivery lifecycle. We can help you design, plan and implement your network strategy. We also provide support and managed services, and training programs that will help you build the skills of your teams. Our experts are ready to help Communications Service Providers (CSPs) of every size and type future-proof their networks and get the most out of their strategic investments.
Build for the future with Professional Services that will help you plan, deploy, integrate, and optimize your network, services, and operations.
Let Calix Managed Services be the seamless extension of your operations that you've always wanted.
Enhance your network and services support teams with our unparalleled Support Services.
We are passionate about making your experience with Calix Services first rate. Our customers give us high scores for our Professional Services, our customer satisfaction rating with our Support Services engineers exceeds 96%, and our response and problem resolution rates are at the top in the industry.
Powerful visualization enables operations teams to quickly identify, analyze and address problems that impact the subscriber experience.
Actionable insights empower operations teams to proactively manage network health and reduce incident resolution times by up to 50 percent.
Ensuring compliance on speed and latency tests is an important objective since it has a positive impact on your monthly CAF support. Calix Managed Services can help you with setting up your testing framework and assist you periodically to ensure your compliance.
Calix offers a portfolio of professional services that will help you accelerate your time to market and return on investment when you adopt new cloud, access, and premises technologies.
Calix will take on the complex task of preparing your infrastructure and utilize field proven best practices to enable the delivery of new and innovative services.
Calix will help you update your network and premises platforms and ensure that they are operating at peak performance.
Calix will help you deploy advanced capabilities and ensure seamless business and operational workflows throughout your infrastructure.
--Mike Houston Network, Tri-County Telephone Association
Calix combines comprehensive support capabilities with technical, operational, and business advisory features to ensure a clear pathway to success.
Key features include:
Calix Standard tier is for self-sufficient service providers looking for an efficient online experience that keeps their network up to date.
Calix Essential tier is for service providers who want to upgrade their subscribers’ experience and improve network uptime.
Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.
Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.
Calix Customer Success Services ensure you are getting the most out of your Calix Cloud investments. By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results.
Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.
Service Station Customer Support Portal
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What if you could discover and share best practices with over 8,000 of your peers?
The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!
My Calix is our customer and partner portal where you can find:
TAC TV is a collection of technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms.
Click the link below to start raising your Network Improvement IQ!