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Need to increase your agility and
resolve network problems faster?

Calix announces new
Remote Monitoring Service
reporting and analytics portal

The Calix service team has worked with thousands of services providers over the last decade and developed expertise that will help you accelerate your transformation

Calix Services span your entire network and service delivery lifecycle. We can help you design, plan and implement your network strategy. We also provide support and managed services, and training programs that will help you build the skills of your teams. Our experts are ready to help Communications Service Providers (CSPs) of every size and type future-proof their networks and get the most out of their strategic investments. 
    

Professional
Services

Build for the future with Professional Services that will help you plan, deploy, integrate, and optimize your network, services, and operations.

Managed
Services

Let Calix Managed Services be the seamless extension of your operations that you've always wanted.

Support
Services

Enhance your network and services support teams with our unparalleled Support Services.

Education and Certification Services

Develop and train your teams so you can provide new and innovative services to your subscribers.

Our customers rave about the Calix Services team

Quality of Calix Support Services rates 9.6 out of 10

 

“Calix is not just an equipment vendor for us, they are a service and enablement partner!"

Tim Walden, VP of Engineering at CenturyLink

We are passionate about making your experience with Calix Services first rate. Our customers give us high scores for our Professional Services, our customer satisfaction rating with our Support Services engineers exceeds 96%, and our response and problem resolution rates are at the top in the industry.

 

Managed Services

Increase your agility and resolve network problems faster

 

New! Reporting and analytics portal for the Calix Remote Monitoring Service

Powerful visualization enables operations teams to quickly identify, analyze and address problems that impact the subscriber experience.   

Actionable insights empower operations teams to proactively manage network health and reduce incident resolution times by up to 50 percent.

New! CAF Performance Testing Services

Ensuring compliance on speed and latency tests is an important objective since it has a positive impact on your monthly CAF support. Calix Managed Services can help you with setting up your testing framework and assist you periodically to ensure your compliance. 

 

Professional Services

Whatever your transformation objectives, our Professional Services team can help you do it better, faster, and more cost effectively

Calix offers a portfolio of professional services that will help you accelerate your time to market and return on investment when you adopt new cloud, access, and premises technologies.

Are you wondering how to meet your transformation objectives?

“I want to automate, simplify and accelerate my deployments.”

Network Readiness Services

“I want a seamless migration experience for my customers to next-generation GPON.”

Network Optimization Services

 

“How do I deploy a managed, whole home Wi-Fi experience for my subscribers?”

Integration and Development Services

“We need an easy way to integrate and automate work flows tied to our BSS/OSS.”

Deployment Services

Calix will take on the complex task of preparing your infrastructure and utilize field proven best practices to enable the delivery of new and innovative services.

Calix will help you update your network and premises platforms and ensure that they are operating at peak performance.

Calix will help you deploy advanced capabilities and ensure seamless business and operational workflows throughout your infrastructure.

Calix will help you deploy projects - big or small - on time and on budget, while sharing actionable insights with your support and field operations teams.

 

“Calix Services made the whole process of migrating to the latest technology painless and with minimal impact on our operational resources”

--Mike Houston Network, Tri-County Telephone Association

 

Support Services

Engage the expertise and technology that you need to succeed

Calix combines comprehensive support capabilities with technical, operational, and business advisory features to ensure a clear pathway to success.

Key features include:

  • 24x7 web and phone support
  • Software updates
  • Access to Calix technical experts
  • Service Director
  • Remote Monitoring Service
  • Online community and knowledge transfer

Which Calix Support tier is right for you?

“We’re looking for an efficient way to get updates and help on the big problems”

“User experience is important to us, so we want to make sure we have expert assistance when we need it”

“We want to succeed and want to look for ways to best leverage our investment to differentiate and compete”

Standard

Calix Standard tier is for self-sufficient service providers looking for an efficient online experience that keeps their network up to date.    

Essential

Calix Essential tier is for service providers who want to upgrade their subscribers’ experience and improve network uptime.

Vantage

Calix Vantage is for service providers wanting to transform their operations through intelligent Remote Monitoring and proactive support of a Vantage Service Director, who works closely with your team to develop and deliver on your performance objectives.

 

Education and Certification Services

Ensure that your teams are ready to support new and innovative services

Calix helps you build the skills required to take your network and your business to the next level of performance

Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.

Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.    

Customer Success Services

You define success. We get you there.

Accelerate your time to value

Calix Customer Success Services ensure you are getting the most out of your Calix Cloud investments. By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results.

 

Join the My Calix Customer Portal, visit the Calix Community, and tune in to TAC TV

It's easy to do business with Calix thanks to our self-service and community offerings

Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.    
    

Service Station Customer Support Portal

Service Station Customer Support Portal

Body copy: Service station is your online portal to

  • Open, track and review support requests
  • Access Calix software downloads
  • Initiate and track a Return Material Authorization (RMA) request
  • Go mobile with the Calix Service Station App

Calix Community

What if you could discover and share best practices with over 8,000 of your peers?

The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!

My Calix

My Calix is our customer and partner portal where you can find:

  • Access the latest technical documentation
  • Download the latest software
  • View educational videos on industry, technology, and service topics
  • Order new equipment on-line
  • Access info on education learning paths    

TAC TV

TAC TV is a collection of  technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms. ​

 

Click the link below to start raising your Network Improvement IQ!