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Calix Services

Make agile service delivery with
Software Defined Access a reality

The Calix service team has worked with thousands of services providers over the last decade and developed expertise that will help you accelerate your transformation

Calix Services span your entire network and service delivery lifecycle. We can help you design, plan and implement your network strategy. We also provide support and managed services, and training programs that will help you build the skills of your teams. Our experts are ready to help Communications Service Providers (CSPs) of every size and type future-proof their networks and get the most out of their strategic investments. 
    

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Professional
Services

Build for the future with Professional Services that will help you plan, deploy, integrate, and optimize your network, services, and operations.

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Managed
Services

Let Calix Managed Services be the seamless extension of your operations that you've always wanted.

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Support
Services

Enhance your network and services support teams with our unparalleled Support Services.

Education

Education and Certification Services

Develop and train your teams so you can provide new and innovative services to your subscribers.

Our customers rave about the Calix Services team

Quality of Calix Support Services rates 9.6 out of 10

 

“Calix is not just an equipment vendor for us, they are a service and enablement partner!"

Tim Walden, VP of Engineering at CenturyLink

We are passionate about making your experience with Calix Services first rate. Our customers give us high scores for our Professional Services, our customer satisfaction rating with our Support Services engineers exceeds 96%, and our response and problem resolution rates are at the top in the industry.

“Calix Services made the whole process of migrating to the latest technology painless and with minimal impact on our operational resources”

--Mike Houston Network, Tri-County Telephone Association

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Professional Services

Whatever your transformation objectives, our Professional Services team can help you do it better, faster, and more cost effectively

Calix offers a portfolio of professional services that will help you accelerate your time to market and return on investment when you adopt new cloud, access, and premises technologies.

Are you wondering how to meet your transformation objectives?

“I want to automate, simplify and accelerate my deployments.”

Network Readiness Services

“I want a seamless migration experience for my customers to next-generation GPON.”

Network Optimization Services

 

“How do I deploy a managed, whole home Wi-Fi experience for my subscribers?”

Integration and Development Services

“We need an easy way to integrate and automate work flows tied to our BSS/OSS.”

Program Management and Deployment Services

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Calix will take on the complex task of preparing your infrastructure and utilize field proven best practices to enable the delivery of new and innovative services.

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Calix will help you update your network and premises platforms and ensure that they are operating at peak performance.

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Calix will help you deploy advanced capabilities and ensure seamless business and operational workflows throughout your infrastructure.

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Calix will help you deploy projects - big or small - on time and on budget, while sharing actionable insights with your support and field operations teams.

 

Managed Services

Would you like Calix Managed Services to monitor your network so you can focus on delighting your subscribers?

Calix Managed Services will make your operations lean and agile.

 

Calix is an extension of your operations team that proactively solves problems and scales your capabilities with Remote Monitoring and Management.

 

Support Services

The expertise and technology that you need to succeed

Calix combines comprehensive support capabilities with technical, operational, and business advisory features to ensure a clear pathway to success.

Key features include:

  • 24x7 web and phone support
  • Software updates
  • Access to Calix technical experts
  • Service Director
  • Remote Monitoring and Management
  • Online community and knowledge transfer
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Which Calix Support tier is right for you?

“We’re looking for an efficient way to get updates and help on the big problems”

“User experience is important to us, so we want to make sure we have expert assistance when we need it”

“We want to succeed and want to look for ways to best leverage our investment to differentiate and compete”

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Standard

Calix Standard tier is for self-sufficient service providers looking for an efficient online experience that keeps their network up to date.    

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Essential

Calix Essential tier is for service providers who want to upgrade their subscribers’ experience and improve network uptime.

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Vantage

Calix Vantage is for service providers seeking the additional support of a Vantage Service Director, who works closely with your team to develop and deliver on your performance objectives.

 

Education and Certification Services

How do you ensure that your teams are ready to support new and innovative services?

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Calix helps you build the skills required to take your network and your business to the next level of performance

Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.

Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.    

 

Join the My Calix Customer Portal, visit the Calix Community, and tune in to TAC TV

It's easy to do business with Calix thanks to our self-service and community offerings

Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.    
    

Service Station Customer Support Portal

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Service Station Customer Support Portal

Body copy: Service station is your online portal to

  • Open, track and review support requests
  • Access Calix software downloads
  • Initiate and track a Return Material Authorization (RMA) request
  • Go mobile with the Calix Service Station App
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Calix Community

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What if you could discover and share best practices with over 8,000 of your peers?

The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!

My Calix

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My Calix is our customer and partner portal where you can find:

  • Access the latest technical documentation
  • Download the latest software
  • View educational videos on industry, technology, and service topics
  • Order new equipment on-line
  • Access info on education learning paths    

TAC TV

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TAC TV is a collection of  technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms. ​

 

Click the link below to start raising your Network Improvement IQ!