Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

November 23, 2021 by Christina Wilson

Here’s How FTC Is Using End-to-End Visibility Into the Member Experience To Cut Support Calls by 35 Percent

Recently I chatted with Charles Austin, executive vice president of network engineering at Farmers Telecommunications Cooperative (FTC), the largest member-owned telecommunications cooperative in Alabama, serving more than 17,000 members. Founded in 1952, FTC is committed to delivering the most advanced telecommunications technologies and services available, promoting economic growth, and enhancing the quality of life for rural communities in Alabama. We talked about the specific ways FTC has embraced a more proactive customer-support approach to get end-to-end visibility into member experience and reaped real benefits—including cutting total inbound calls by 35 percent and reducing unnecessary truck rolls by 20 percent.... READ MORE 

November 18, 2021 by Kent Law

Achieve 68 Percent First-Call Resolution (and Much More!) With a Proactive Support Mindset

When I started in the Calix support organization in 2005, I worked on the front lines taking support calls from our customers. So, I can relate to the support challenges that our broadband service provider (BSP) customers face every day. Over the past 15 years, BSPs have continued to transform their businesses. And right now, an excellent support experience is more critical than ever. ... READ MORE 

November 17, 2021 by Tom Cohen

Beware of Big Changes in Government Broadband Funding Rules

The Rural Utilities Service released its rules for the next round of the ReConnect grant and loan program, and the rules clearly reflect the Biden Administration’s broadband policy goals. Two of the new requirements were not surprising. ... READ MORE 

November 16, 2021 by Joseph Michelli

Learn How Proactive Customer Support Can Increase Wallet Share by Up to 86 Percent

According to a 2020 report from Gartner, “The Customer Value Advantage,” those desired outcomes are simply a matter of adding value and decreasing customer effort. Specifically, authors Lauren Villeneuve and Devin Poole note... READ MORE 

November 11, 2021 by Kashyap Merchant

Do You Want the Real Story of Subscriber Satisfaction? Use Our New Customer Experience Score

How can you truly measure the subscriber experience? Many broadband service providers (BSPs) rely on metrics like customer satisfaction (CSAT) and Net Promoter Scores (NPS)—but they aren’t designed to measure subscriber satisfaction specifically. That means they come with some key limitations. ... READ MORE 

November 3, 2021 by Pam Ferguson

Six Reasons It's a Great Time To Be a Broadband Marketer

At last month’s ConneXions, I had the opportunity to talk with many broadband service provider (BSP) marketers. A central theme in our conversations was how Calix is making it easier than ever for them to be world-class marketers. It was great to hear this from our customers. Quarter after quarter, we continue to add new capabilities, forge new partnerships, and deliver new resources to help BSPs simplify their marketing, excite their subscribers, and grow their business. The new solutions, enhancements, and initiatives we announced in Las Vegas further underscore our commitment to marketing excellence and uniquely position our BSP customers to capitalize on the enormous market opportunity and growth potential ahead. ... READ MORE 

November 3, 2021 by Naylor Gray

Want To See Spikes in Your NPS, Subscriber Growth, and Take Rates for Managed Wi-Fi Services? Embrace Marketing Excellence

More funding for broadband means new players are entering more markets. Even if you’re not feeling the pressure yet, you still need to look out for the trillion-dollar consumer giants—they're always looking for ways to get their devices and applications into subscriber homes so they can turn you into a dumb pipe. That way, they can co-opt the subscriber relationship and keep all the value for themselves. ... READ MORE 

November 2, 2021 by Megan Powell

How Jade Is Making the Internet Even More Magical for Their Subscribers With Arlo Secure

Calix is constantly finding new ways to help broadband service providers (BSPs) supercharge their go-to-market strategies and execution. Every quarter, we’re adding integrations with Calix Marketing Cloud and delivering new value-added Revenue EDGE Suites. This powerful combination enables BSPs to easily and cost effectively launch services that excite subscribers, yielding greater loyalty, and create world-class campaigns to drive new revenues and increase return on investment (ROI). ... READ MORE 

November 2, 2021 by Todd Graden

Broadband Marketers, Are You Ready To Learn From the Industry's Best and Brightest?

If you execute world-class marketing, you’ll elevate your brand, excite your subscribers, and grow the value of your business. But we understand that great marketing is no easy feat—especially for smaller teams. To excel as a marketer, you need to: ... READ MORE 

November 1, 2021 by Matt Howard

Why Marketing Is Now the Number-One Driver for Growing Your Broadband Business

In today’s highly competitive and dynamic broadband services market, subscribers have many options. And, as a broadband service provider (BSP), you have invested millions in your network. To monetize that network, you must successfully market your brand and services. If you take the right approach to marketing, you can drive subscriber acquisition, create upsell and cross-sell opportunities, and achieve breakthrough growth. ... READ MORE 

October 8, 2021 by Gregory Bathrick

Why Will Municipalities Win the Big Broadband Race in the End?

This year we’ve seen a tidal wave of new broadband funding and sweeping state legislation. That makes 2021 an important transition year for municipalities that want to ensure their residents, businesses, and anchor institutions have access to high performance broadband service. ... READ MORE 

October 6, 2021 by Todd Graden

Achieve Marketing Greatness! Learn How at the New Broadband Marketing Academy

Calix makes marketing excellence easy for broadband service providers! Our Broadband Marketing Academy can give you the expert insights, knowledge, and training that will help your team become marketing masters.... READ MORE 

September 29, 2021 by Matt Howard

The Top Four Things Broadband Providers Can Learn About Marketing From Moneyball

I’m a huge fan of the movie “Moneyball.” It’s a great, true story. Faced with one of the lowest budgets in the league, Oakland A’s general manager Billy Beane set out to completely transform his team. He traded the big stars and brought in less expensive players with high potential. He didn’t use traditional scouting or base his decisions on hunches or how good someone seemed on the surface. Instead, he used data to determine how successful the players would be. Of course, the A’s built a highly competitive team and essentially reinvented the business of baseball in the process.... READ MORE 

September 24, 2021 by Terry O'Reilly

The Bigger They Are, the Harder They Fall: The Power of Marketing Cloud

Back in 1997, two entrepreneurs named Reed Hastings and Marc Randolph had a radical idea. They wondered if it was possible to rent movies by mail. The 800-pound gorilla in the video rental business was Blockbuster, with over 8,000 stores and 60,000 employees. The entrepreneurs knew video tapes were too heavy to mail, but an emerging technology called DVDs were slim and light. ... READ MORE 

September 23, 2021 by Michael Weening

Coming Together at ConneXions 2021 in Person Is a BIG Step Forward for Our Teams and Economy

I am thrilled that so many of our customers and partners are planning to join us for ConneXions 2021 in Las Vegas from October 16–19. It is going to be the best ConneXions ever—from many perspectives. We will have inspiring speakers, informative content, best practices and collaboration opportunities with Live Circles of Success, and our biggest announcements yet as Calix platforms and cloud innovation outpace the industry. I am confident that the level of learning and engagement will be unprecedented as our teams endeavor to help your team simplify operations, excite subscribers, and grow.  ... READ MORE 

September 7, 2021 by Joanie Twersky

Nine Ways To Increase Your Community’s Broadband Network ROI

Everyone deserves equal access to remote work, online learning, and telehealth services. That’s why rural Canadians want, need, and deserve high-speed internet. While high-speed, at-home connectivity is a significant benefit of a rural broadband network, it isn’t the only benefit. Broadband can also stimulate your local economy, strengthen your local tax base, and modernize your city. ... READ MORE 

August 30, 2021 by Joanie Twersky

Fiber or Wireless Broadband: What’s Best for Your Rural Community?

When researching broadband solutions for your rural community, there’s a lot to consider. You have to document the need for broadband in your municipality, find and apply for funding, strive for consensus in your community, select business and technology partners, and more. That’s all before you build a network and launch a service! ... READ MORE 

August 17, 2021 by Christina Wilson

Learn How West Carolina Tel Field Techs Are Faster and More Efficient With Calix Support Cloud

I recently connected with Troy Mack, manager of network operations at West Carolina Tel, a telecommunications cooperative serving members across eight counties in South Carolina and Georgia. The recipient of the 2020 Calix “Innovations in Revenue EDGE” Award for Customer Experience, West Carolina Tel prides itself on ensuring subscriber satisfaction at every step of the journey. We discussed the critical role that field technicians (field techs are also known as installation and repair (I&R) techs) play in creating an outstanding subscriber experience, how innovative tools and technologies enhance field techs’ day-to-day work, and best practices that have changed how they support subscribers in the COVID era and beyond. ... READ MORE 

August 12, 2021 by Joanie Twersky

How To Secure Rural Broadband Funding in Canada With Private Equity

The Canadian government and several Provinces are investing billions of dollars in rural broadband solutions, but is it enough? Can municipal leaders trust private investors to fill the gap? In this blog, we’ll talk about the growing role private equity plays in Canadian broadband and what rural municipality leaders need to know. ... READ MORE 

August 5, 2021 by Greg Owens

One Million Orders and Counting: GigaSpire BLAST Delivers Simple, Seamless Subscriber Support

Ask any broadband service provider (BSP) customer support team what they want in a Wi-Fi 6 system, and you’re likely to receive a long list. They want a system that will help streamline installation, enable seamless upgrades, reduce inbound trouble calls, simplify troubleshooting, ensure a long lifespan, and lower CAPEX and OPEX. And of course, the systems also need to deliver unbelievable performance and offer a range of services that will excite subscribers, build loyalty, and reduce churn. ... READ MORE 

August 4, 2021 by Supriya Iyer

Calix Support Cloud: How To Mobilize Your Frontline Support for Success

Everyone across your organization—sales, marketing, operations, finance, and, of course, customer support—is committed to ensuring your subscribers are thrilled with their broadband service. Frequently that fantastic subscriber experience starts with your field techs (or installation and repair (I&R) technicians); they are the first point of subscriber contact and the face of your brand. ... READ MORE 

August 3, 2021 by Joseph Michelli

How Zappos Uses Customer Support as an Opportunity to Wow Customers

Zappos uses superior customer support to boost customer engagement, loyalty, and referrals—and generates 75 percent of their orders from happy repeat customers. See how you can apply best practices from this innovative online retailer in your broadband business. ... READ MORE 

July 21, 2021 by Gregory Bathrick

How Would You Spend $65 Billion on Broadband?

Politicians in Washington, D.C. have put the infrastructure issue front and center, and while the Biden Administration and Congress have been converging on a solution—and seem to be looking to spend about $65 billion on bridging the broadband deployment and adoptions gaps —it is not certain that legislation will pass. Even if it does, the details about how to close the broadband gaps are still up in the air. How much funding should go for adoption, and how much for deployment? What is an unserved area that would receive support? What infrastructure should be built in these areas? Which government agency should award the funding? What method should the agency use to award support? ... READ MORE 

July 19, 2021 by Parul Kapoor

Recharge Days and More: How We’re Supporting Employee Wellbeing at Calix

The past 15 months have been a strain for most people. Collectively, the pandemic has challenged our physical and mental health. Like many companies, we took these challenges seriously at Calix and leaned into one of our core values of “taking care of our own” to help our all-remote workforce successfully navigate this difficult time. In the spirit of collaboration, I’ve outlined five actions our Talent and Culture team has taken to support Calix employees, and the positive feedback we’ve received. ... READ MORE 

July 14, 2021 by Matt Collins

Over One Million Ordered: Why Broadband Marketers Love GigaSpire BLAST Wi-Fi 6

With one million bookings for GigaSpire® BLAST Wi-Fi 6 systems, the trend is clear—subscribers love having a single, carrier-class Wi-Fi system in their home that offers comprehensive coverage, and service providers love putting a virtual storefront in the subscriber’s home that enables the seamless delivery of the new services. Learn how the GigaSpire BLAST family makes marketing simpler and more impactful for so many broadband businesses. ... READ MORE 

July 13, 2021 by Quanda Hunter

How Did SCTelcom Grow Value by Winning 75 Percent Adoption Rates for Its Mobile App?

Some broadband service providers (BSPs) are now reporting mobile app adoption rates of 65, 70, and even well over 80 percent. These providers are beginning to see just how pivotal a mobile app is in transforming their business—driving new revenue streams, reducing support calls, and elevating the subscriber Wi-Fi experience.... READ MORE 

July 13, 2021 by Matt Howard

Here's Why Your Broadband Business Needs Our New Integration With Mailchimp for Better Marketing

With the new seamless Mailchimp integration to Calix Marketing Cloud, broadband service providers can save tons of time by automating critical marketing processes to engage customers in new exciting channels. Most of all, this enhancement improves contact list management by eliminating the need for manual customer data exports and managing clunky spreadsheets.... READ MORE 

July 12, 2021 by Jordan Wehe

Creating Marketing Magic: Jade Reveals Six Tips for Crafting Amazing Launches

Jade Communications transformed its entire go-to-market strategy with the launch of its Jade Premium Wi-Fi service and has successfully differentiated itself in a very crowded southern Colorado market. We asked Jade marketing director Jordan Wehe to share his insights on delivering magical product launches—here’s his take. ... READ MORE 

July 12, 2021 by Terry O'Reilly

Time To Become a World-Class Marketer

As Marshall Field understood nearly 130 years ago, smart marketing is all about leveraging opportunities. Here are some of the timeless principles the company leveraged—and a free resource to help you grow your marketing skills and approach by leaps and bounds for greater ROI.... READ MORE 

June 28, 2021 by Quanda Hunter

How a Broadband Mobile App Will Excite Your Subscribers and Lower Support Costs

Want a simple solution to excite subscribers and lower your support costs? Start with a mobile app! BSPs like you are realizing game-changing results when subscribers download and use their branded mobile app.... READ MORE 

June 17, 2021 by Jeff Brown

The Top Four Reasons 10G XGS-PON Adoption Grew 433 Percent Last Year

As bandwidth demand continues to climb, more operators are moving to deploy fiber based 10G XGS-PON networks.... READ MORE 

May 14, 2021 by Christina Wilson

How the Customer Support Team at ALLO Is Saving Time and Money by Embracing These Best Practices

The efficiency of your customer support team has huge implications for your business. Learn how ALLO Communications is leveraging Calix solutions to optimize their customer support, excite subscribers, and support the continued growth of the company.... READ MORE 

May 13, 2021 by Supriya Iyer

Four New Ways To Optimize Your Customer Support and Create Happy Subscribers

Broadband service provider customer support teams face more challenges than ever, keeping subscribers up and running when the world moved to working, learning, shopping, playing, doing everything-from-home and the network became a truly essential lifeline to family, friends, co-workers, and more.... READ MORE 

May 12, 2021 by Joseph Michelli

How To Engage Your Broadband Subscribers: Deliver Effectiveness, Ease, and Emotion

As a broadband service provider, what great customer support wisdom can you learn from the Starbucks brand? Here are three insights from customer experience professional and author, Joseph Michelli. ... READ MORE 

May 11, 2021 by Pam Ferguson

How Can a Wi-Fi System be a ‘Digital Storefront’?

Digital storefronts become increasingly relevant as we help our customers on their journey to differentiate themselves and grow new sources of revenue.... READ MORE 

May 4, 2021 by Teresa McGaughey

The Easy Way To Simplify Your Network and Reduce Recurring Fees by 95 Percent

What is the easy way to simplify your network and reduce recurring fees by 95 percent? Read this blog post to find out! ... READ MORE 

April 29, 2021 by Martha Galley

Net Promoter Scores: Creating Fiercely Loyal Advocates, One Subscriber at a Time

In an industry where Net Promoter Scores generally hover around zero, GVTC has distinguished itself by achieving an astounding score of +44 among members using the GVTC Premium WiFi service, powered by Calix. What has propelled GVTC to this level of member satisfaction? And what strategies can other service providers employ to excite subscribers, create value, and build loyalty? Campaign: Elevate ... READ MORE 

April 27, 2021 by Todd Ortberg

How Private Capital Broadband Funding Can Accelerate Your Growth in as Few as 45 Days

Want to get your broadband project funded and scale it quickly? Private investment may be the best option for you. Here’s what you can expect if you explore private equity.... READ MORE 

April 22, 2021 by Dan Bloch

See 37 Times Your Investment in Data-Driven Marketing in Just Three Years

For years, consumer giants have leveraged data sets to maximize efficiency and drive ROI on investments. Now, even small companies employ data scientists to do the same. With Calix Marketing Cloud, you don’t need a data scientist. Learn how to use the data at your fingertips to outperform competitors and drive ROI.... READ MORE 

April 20, 2021 by Cheryl Rodness

How To Build a Successful Internship Program and Grow Your Business

We doubled our intern program from 2019 to 2020 at Calix. In 2021 we are almost tripling our intern group. Here’s how you can duplicate our success and grow the value of your business in the process. ... READ MORE 

April 8, 2021 by Quanda Hunter

How Bascom Got 80 Percent of Subscribers To Adopt Its Mobile App

For years, Bascom Communications let subscribers pick out their own routers. Then the company switched to GigaSpire® BLAST systems and offered a new mobile app. Bascom shares what happened next. ... READ MORE 

April 1, 2021 by Bob Carrick

How We Developed the Best Broadband Performance Testing Solution for FCC Compliance

Are you eligible to receive funds from USAC through CAF, ACAM, Rural Broadband Experiments or any of the other High Cost funds? Discover the pros and cons of the different methodologies to run performance tests and report regularly according to FCC requirements. ... READ MORE 

March 31, 2021 by Mehdi Bradaran

Calix Welcomes Supply Chain Veteran Jerry Cederlund as It Scales To Meet Growing Demand

The supply chain will continue to be a critical element fueling growth for us and our customers. To that end, I am privileged to announce that Jerry Cederlund is now leading the Calix supply chain team as senior vice president, supply chain operations. Jerry will be responsible for optimizing our supply chain and continuing our investments in people, technology, and processes to scale our operations.... READ MORE 

March 16, 2021 by Bridget Watkins

How To Deepen Subscriber Relationships With a Dedicated Communication Channel

As subscribers embrace new technologies (such as home-network security, parental controls, and connected devices) they need a “control hub” to view and control their connected homes. The app is a perfect tool you can use to reinforce and grow the value you deliver to them every day. ... READ MORE 

March 16, 2021 by Terry O'Reilly

Come Fly With Me: How To Embrace New Thinking

Embracing new thinking is key to the growth of your company. That’s what makes upgrades and software refreshes critical to secure a competitive edge.... READ MORE 

March 15, 2021 by Gabe Petersen

5 Great Examples That Prove Broadband Subscribers Will Download and Use a Mobile App

Every CommandIQ interaction reinforces brand awareness with your subscribers and reinforces the value you deliver. But there’s one critical detail CSPs must keep in mind to get all these advantages—subscribers must first download your app! ... READ MORE 

March 15, 2021 by Joe Kohegyi

Now Your Brand Can Be as Cool as Any Billion-Dollar Consumer Giant

Looking to build relationships with subscribers by making your brand seem as cool and exciting as the tech giants? With the newly redesigned CommandIQ app from Calix, you can do just that. ... READ MORE 

March 15, 2021 by Naylor Gray

STRATA Uses Its Personalized Mobile App To Keep Delighting Members

Learn how community-focused communications cooperative STRATA Networks is leveraging a personalized version of the Calix CommandIQ® mobile app (and powerful integration with segmentation capabilities in Calix Marketing Cloud) to deliver value-added services and continually excite its device-enabled members. ... READ MORE 

March 3, 2021 by Tom Cohen

How To Navigate Rural Broadband Funding Under the Biden Administration

Will we see new rural broadband funding this year? How will the COVID-19 emergency fund help close the digital divide? Will internet neutrality creep back? These questions and many more are addressed by our regulatory expert, Tom Cohen.... READ MORE 

January 20, 2021 by Greg Owens

Wi-Fi 6 Can Resolve Many of Your Help-Desk Calls

Wi-Fi 6 technology resolves issues associated with poor coverage and interference. ... READ MORE 

January 8, 2021 by Carl Russo

Two Seismic Disruptions Happening in Telecommunications Right Now

Seismic disruptions in the communications industry don't come along often. Remarkably, we are in the middle of two. ... READ MORE 

December 22, 2020 by Tom Schroer

Plan for the Unexpected by Getting Network Architecture Fundamentals Right

Expanding a network or building it from the ground up—these key considerations should be top of mind when architecting your broadband network for the future.... READ MORE 

November 24, 2020 by George Wong

All the Engineering Elements that Go into the Design of a Carrier Class Wi-Fi System

If you’re thinking about providing your subscribers with Wi-Fi 6 hardware, now’s the time. To find out why, read our latest blog post. ... READ MORE 

November 19, 2020 by Greg Owens

Yes, You Can Offer Subscribers a Cool-Looking Wi-Fi System for Their Coffee Tables

The BLAST u4 is a carrier-class, #Wi-Fi6-certified system that subscribers will happily display prominently in their homes. Check out this new "unboxing" video, which you can publish to your web site or use in your marketing material. ... READ MORE 

November 17, 2020 by George Wong

Are Products that Promise to Boost Wi-Fi Performance Really Worth It?

The consumer electronics industry has made billions selling additional access points (APs)—sometimes called Wi-Fi boosters, repeaters, extenders, or mesh systems. But, do these products result in a better experience for the consumer? Not necessarily. To learn more, read our latest blog post.... READ MORE 

November 12, 2020 by Kent Law

Reimagining Customer Support for Modern Networks

Modern networks need new support approaches that keep pace with increasing subscriber demands and expectations. Calix Support 2.0... READ MORE 

September 25, 2020 by Greg Owens

New BLAST u4 Saves Your Subscribers from Big-Box Retailers

Did you hear? We recently welcomed the new GigaSpire BLAST u4 to the BLAST family! Now you have flexible options to deliver Wi-Fi CERTIFIED 6™ power to subscribers in homes of all sizes—in a compact, “consumer cool” design they’ll love. Keep delivering the BLAST ultimate Wi-Fi experience and adding to the value subscribers already get via Calix EDGE Systems. ... READ MORE 

September 23, 2020 by Michael Weening

Eliminating the Integration Nightmare: Empowering CSPs to Innovate Faster Than Even the Best Consumer Companies

The Revenue EDGE revolutionizes go-to-market possibilities for CSPs, enabling them to integrate innovative new products, services, and solutions in days instead of months or years. Here are the five key benefits Revenue EDGE and the EXOS platform offer CSPs. ... READ MORE 

September 23, 2020 by Carl Meyerhofer

Demystify Your Broadband Deployment Project

Ready to take the leap with broadband? Address your top concerns with our guide on getting started and learn more about network infrastructure, cost, and why Fiber-to-the-Home is the best long-term technology investment.... READ MORE 

September 3, 2020 by Bridget Watkins

The Two Target Markets that Most Need Home Network Security

Protecting the home network is part of any ultimate Wi-Fi experience, keep harmful content out of the subscriber home. Provide peace of mind and worry-free Wi-Fi. ... READ MORE 

September 1, 2020 by Stacey Carrillo

Four Steps to Creating an Exceptional Team Learning Experience

Effective training programs do not create themselves! Here are four ways Calix Education Services experts approach training to get great results. ... READ MORE 

August 20, 2020 by Bridget Watkins

Easy Steps to Help You Drive Adoption of Parental Controls with ExperienceIQ™

Parental controls can ease worries for your subscribers with kids at home. Learn how you can quickly launch parental control services to help parents balance everything happening online in the home network.... READ MORE 

August 19, 2020 by Kezia Gollapudi

30 Percent of Truck Rolls are Avoidable With the Right Data Insights

Union Wireless discovers that 30 percent of their truck rolls are avoidable, and looks forward to uncovering more hidden problems and opportunities. ... READ MORE 

August 14, 2020 by Kevin Kuo

Bringing Your OSS Up to Speed for Tackling Today’s Complexity

Are you being challenged to innovate and simplify your OSS to better support more complex operations? Join this webinar to hear how Calix, GLDS, NISC, and Cumberland Connect have introduced OSS/BSS back office strategies that have resulted in dramatically reducing complexity levels while significantly accelerating integration timelines.... READ MORE 

August 13, 2020 by Tom Cohen

Delivering Broadband in a Pandemic: Answers to All Your Regulatory Questions

Internet access is an essential service for all Americans right now. But how has the pandemic impacted regulatory requirements for service providers? Here are answers to all your top questions about funding and regulatory matters.... READ MORE 

August 13, 2020 by Bridget Watkins

Help Subscribers Manage Online Experiences for Their Children

Your subscribers are looking for tools that make balancing online life at home easier. The ability to control content and screen time is a critical component to any Ultimate Wi-Fi experience. ... READ MORE 

August 6, 2020 by Bridget Watkins

Does your Back-to-School Plan Include Parental Controls?

Your subscribers may need some different back-to-school supplies this year. Provide parents with the tools they need to manage content and internet usage within the home network.... READ MORE 

July 21, 2020 by Greg Owens

Growth of Wi-Fi 6 Devices Expected to Explode—Will You Be Ready?

The new Wi-Fi 6 standard made its debut in the second half of 2019, but not all of the benefits could be realized owing to a shortage of Wi-Fi 6 compliant user devices. In the past few months, however, that is changing as more and more of the top manufacturers are bringing new Wi-Fi 6 devices to market.... READ MORE 

July 17, 2020 by Gregory Bathrick

FCC Performance Testing Wave 2 is Around the Corner. Make Sure You are Ready.

Today’s COVID-19 emergency has not delayed FCC testing. If you have received funding from the FCC for ACAM, RBE or Alaska Fund, you must start testing network performance during the first quarter 2021. ... READ MORE 

July 16, 2020 by Greg Owens

Are You Helping Teleworkers Secure Their Home Networks and Stay Loyal to You?

Broadband subscribers are vulnerable to a growing list of online threats and CSPs have an opportunity to protect them. Read our latest blog post to learn how security controls embedded in the residential gateway can protect all the devices in subscriber smart homes from the full range of online threats. ... READ MORE 

July 15, 2020 by Teresa McGaughey

Sometimes the Future Shouldn’t Wait

If 2020 has shown us anything, our crystal ball is not clear! It's critical to ensure your network is ready for the next surprise. ... READ MORE 

July 14, 2020 by Bridget Watkins

Slow and Steady Does NOT Win the Race

Subscribers aren’t interested in slow and steady when it comes to broadband services. They want service providers who delight them with experiences and proactively provide them with solutions to problems they didn’t know they had. Don’t make them settle for less. ... READ MORE 

July 9, 2020 by Greg Owens

Influential Industry Analyst Suggests that CSPs are Well Positioned to Deliver Online Security and Privacy Controls

CSPs are well positioned to generate new revenue streams by offering online security and privacy controls that are embedded in the residential gateway. Read our latest blog post to learn more.... READ MORE 

July 7, 2020 by Kevin Kuo

Extending Subscriber Relationships in a Personalized Way Through the Power of SMx and Policy Maps

In times of a crisis, your ability to innovate and modify your service creation capabilities on the fly in order to deliver service differentiation and enhanced support will undoubtedly result in driving higher subscriber satisfaction and retention levels. Read more on how AXOS SMx and the utilization of policy maps can help your customers achieve this and more quickly and easily.... READ MORE 

June 24, 2020 by Scott Neuman

Rural Communities in Need of Broadband? Calix Has you Covered

Calix has always been an advocate for rural broadband in the US, but perhaps no greater evidence exists than PCMag’s recent profiles of 15 towns with the fastest internet in the country. Thirteen are served by Calix customers. ... READ MORE 

June 19, 2020 by Greg Owens

Findings From New Consumer Research are Critical for Your Business

Calix partnered with Moor Insights & Strategy to measure consumer perceptions about online security, privacy, and parental controls. Read this blog from Greg Owens, one of our product marketing directors, to learn some of the highlights. ... READ MORE 

June 17, 2020 by Teresa McGaughey

Deploying PON in a Pandemic World

Does the pandemic change what PON you deploy, how you deploy it and maintain it? What about the prediction that work at home will be much more the norm going forward?... READ MORE 

June 15, 2020 by Gregory Bathrick

Applying for RDOF? Get Help Directly From the FCC

Time is running out! Do you plan to apply for the $20.4 billion Rural Digital Opportunity Fund auction? Join this webinar and hear directly from the FCC and get your questions answered. ... READ MORE 

June 12, 2020 by Kevin Kuo

Taking The Express Lane to Simplifying and Streamlining Your Service Provisioning and Back Office Operations

Service providers now have a solution to simplify and streamline their service provisioning while at the same time, introduce a highly automated and dynamic approach to their back-office operations. Learn how SMx is your “Express Lane” to faster time-to-revenue capabilities.... READ MORE 

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

June 8, 2020 by Bernd Hesse

Where Are We After 30 Years Passive Optical Networking?

How do you stay current on the latest technologies and trends driving the fiber industry? The Broadband Forum BASe events are continuing their PON Reality Check 2020 Series of Webinars to keep you updated on the latest innovations influencing fiber today.... READ MORE 

June 5, 2020 by Gregory Bathrick

Do Not Miss This Opportunity—FCC Sets RDOF Application Deadline for July 15

Does a business case exist? Quickly sharpen your pencils and find out! Or risk missing out on this once-in-a-generation fund. The FCC has set July 15 for the RDOF Phase I application deadline. ... READ MORE 

June 3, 2020 by Terry Starr

Top 10 Tips and Tricks Every Marketer Needs to Consider When Pivoting to Virtual Events

While the shift to virtual events has become the new normal in 2020, just how to do you make your event stand out from not only the competition but every other company vying for attention. Over the last several months, we researched, studied, tested, analyzed and participated in hundreds of virtual events to begin to scratch the surface of what is happening in the world of Virtual Events.... READ MORE 

June 2, 2020 by Bridget Watkins

How Do I Show My Subscribers I Value Them?

Perception is everything when you are talking about subscriber experience. So how can you show your subscribers how much you value them? Check out this real life example of the results you may see when you take the time to deliver relevant messages to your subscribers. ... READ MORE 

May 29, 2020 by Kevin Kuo

What Digital Divide? The Rural Digital Opportunity Fund and the Far-Reaching E3-2 Connects Everyone with everyPON

Ready to capitalize on the upcoming RDOF auction and bring high speed broadband services to your rural subscribers? Read how the AXOS E3-2 with its “deploy anywhere” flexibility and design dramatically reduces costs while accelerating your construction and service activation capabilities.... READ MORE 

May 21, 2020 by Tom Cohen

Fallout from the Pledge

Tom Cohen discusses how carriers stepped up and took a pledge to guarantee service when Americans needed broadband most. Should this crisis continue, will the government be there to bail carriers out? ... READ MORE 

May 14, 2020 by Greg Owens

What if you Could Deliver Improved Broadband Connections Alongside Compelling Value-Added Applications?

Greg Owens shares how the newest Calix EDGE systems—the GigaSpire BLAST u4, u4m, u6.1, and 6.2—are designed to deliver the best broadband connections, alongside compelling, value-added applications that subscribers are willing to pay for. ... READ MORE 

May 11, 2020 by Tom Cohen

Is Broadband Essential? Should It Be Treated as a Utility?

Tom Cohen examines how broadband should be regulated. Is it essential? Is it a utility?... READ MORE 

May 8, 2020 by Jeff Gavlinski

Backing Customers from the Front of the Industry, Calix Joins FISPA Board

Jeff Gavlinksi shares details about his new board member position with FISPA, an industry organization that provides programming, educational, and advocacy resources for middle-market service providers. ... READ MORE 

May 7, 2020 by Tom Schroer

Keep Your Subscribers Talking During Power Outages

Tom Schroer shares how correlating alarm data with contextual information and geocoding ONT locations can help you resolve many incidents that are caused by battery backup problems.... READ MORE 

May 5, 2020 by Kezia Gollapudi

What Does Navigating the New Normal Mean to Your Tech Support Team? Nick Colton at ALLO Communications Responds

Kezia Gollapudi talks with ALLO's Nick Colton about how the changes their customer support team has made and the trends that have emerged as subscribers stay at home.... READ MORE 

May 4, 2020 by Tom Cohen

Stimulus for Broadband: Meeting Emergency Demands First; Infrastructure is Down the Road

Tom Cohen highlights the near-term stimulus funds coming for broadband and poses several questions for what comes after COVID-19 challenges are addressed.... READ MORE 

April 30, 2020 by Kevin Kuo

Are Bandwidth Bottlenecks Throttling Your Ability to Meet the Increased Demand for Internet Access?

Kevin Kuo shares the story of Southwest Broadband and how the Minnesota-based CSP has eliminated bottlenecks in its network with the help of the Calix AXOS 10GE-12 aggregation solution.... READ MORE 

April 29, 2020 by Bill Mueller

Eliminating the Noise (and Chaos) in Network Deployments

Bill Mueller shares highlights from the Big Sky Tech Fest, including thoughts from CSPs about what causes delays in their network deployment projects.... READ MORE 

April 27, 2020 by Tom Cohen

Broadband Providers Take the Pledge and Now the Federal Government is Doing its Part

Tom Cohen highlights how when the U.S. needs connectivity the most, service providers are stepping up to guarantee service while the government creates $325M of new funding with more to come. ... READ MORE 

April 23, 2020 by Teresa McGaughey

Fiber—It’s Not Just for Breakfast

Teresa McGaughey highlights an upcoming webinar on the facts on PON and why upgrading to a fiber network has never been more important.... READ MORE 

April 22, 2020 by Terry O'Reilly

Be the Service Provider Subscribers Value Most

Terry O'Reilly shares his perspective on the special role that communications service providers can play during this current crisis.... READ MORE 

April 20, 2020 by Tom Cohen

An Opportunity to Finish Closing the Digital Divide

Greg Bathrick and Tom Cohen discuss opportunities for service providers to reach more underserved consumers with broadband, often with the help of funding programs.... READ MORE 

April 16, 2020 by Greg Owens

Service Providers are Stepping Up to Face the Challenges Posed by COVID-19

Greg Owens shares examples of how service providers are making changes to customer care, employee work from home policies, and other critical areas of their business during COVID-19.... READ MORE 

April 15, 2020 by Teresa McGaughey

How to go Beyond Zoom to Connect with Family and Friends

Teresa McGaughey highlights the variety of applications enabled by virtual reality, which can keep people connected while social distancing.... READ MORE 

April 14, 2020 by Bridget Watkins

‘The One’ Where You’re Not Just Working from Home

Bridget Watkins highlights new Internet usage trends in light of subscribers having multiple users at home most days. ... READ MORE 

April 9, 2020 by Kevin Kuo

Is the Dramatic Increase in Internet Usage Causing Bandwidth Choke Points in Your Network?

Kevin Kuo highlights AXOS aggregation solutions that can help to alleviate network bottlenecks caused by an elevated demand for bandwidth.... READ MORE 

April 8, 2020 by Teresa McGaughey

Take a Coffee Break and Let's Ponder the Future of PON

Teresa McGaughey invites service providers to participate in a PON survey to share what their future plans are for GPON, 10G PON, and beyond.... READ MORE 

April 7, 2020 by Dean DeLitta

Get Better Visibility into the Broadband Performance of Your Essential Subscribers

Dean DeLitta shares how the Calix Remote Monitoring Service can allow you to classify high value accounts to ensure their broadband services stay up and running in these critical times.... READ MORE 

April 6, 2020 by Kevin Kuo

Virtually Ensuring Connectivity When It Matters Most

Kevin Kuo highlights the capabilities of the AXOS Diagnostics Toolbox, which allows you to keep subscribers connected, while remotely troubleshooting network issues.... READ MORE 

March 27, 2020 by Bridget Watkins

A Shared Commitment to Community

Bridget Watkins highlights the efforts of many service providers who have rallied to address the hourly changes that are occurring in their communities as they try to flatten the curve and protect the health of their employees and residents. ... READ MORE 

March 24, 2020 by Gregory Bathrick

What Makes the Rural Digital Opportunity Fund (RDOF) Different?

Greg Bathrick highlights the key differences in RDOF versus past rural broadband funding programs and how to prepare for important milestones in the coming months.... READ MORE 

March 23, 2020 by Kevin Kuo

Need to Reach Rural Subscribers Quickly and Economically? We are Here to Help

Kevin Kuo highlights a new video, allowing you to learn more about how the game-changing AXOS E3-2 Intelligent PON Node can help you succeed in today’s challenging environment. ... READ MORE 

March 18, 2020 by Jeff Brown

Supporting You Through Record Internet Traffic

Jeff Brown highlights resources available to our service provider customers as they revisit network capacity planning in this challenging time.... READ MORE 

March 17, 2020 by Carl Meyerhofer

Exploring How to Bring Broadband to your Community? Demystify the Challenges Here

Carl Meyerhoefer highlights a new Calix whitepaper which helps educate and demystify the challenges of broadband deployment for electric cooperatives, municipalities, and electric utilities.... READ MORE 

March 11, 2020 by Bridget Watkins

Can You Help Me Work from Home?

As subscribers increasingly look for services that will allow them to effectively work from home, Bridget Watkins highlights how service providers can best meet these growing needs.... READ MORE 

March 6, 2020 by Kevin Kuo

Ready to Connect to the Untapped XGS-PON Opportunities of the Rural Frontier?

Kevin Kuo highlights the new XGS-PON capabilities of the AXOS E3-2 and how this 10G PON technology can be a strategic differentiator for service providers.... READ MORE 

March 4, 2020 by Alan DiCicco

You Already Have 5G... Did You Notice?

Alan DiCicco highlights that, in contrast to what last month’s meteoric Super Bowl ads might imply, 5G service rollout in 2019 continued its slow and steady pace.... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

February 27, 2020 by Tom Schroer

Don’t Let Network Bottlenecks Hold Back Your Network Transformation

Tom Schroer highlights how Calix Consulting Services helped HTC get past its network bottlenecks and put a long-term plan in place to support the constantly rising traffic on its network.... READ MORE 

February 26, 2020 by Teresa McGaughey

Facebook over 56 Kbps or 100G… Which do you Prefer?

Teresa McGaughey highlights Acentek's adoption of the Intelligent Access EDGE, which gives the service provider 100G capacity in the access network.... READ MORE 

February 25, 2020 by Bridget Watkins

Don’t Let a Fox Guard Your Hen House!

Bridget Watkins highlights the dangers of allowing partners, who may be competitors, to relegate service providers to a pipe provider. ... READ MORE 

February 24, 2020 by Tom Cohen

The Enormous RDOF Opportunity

Tom Cohen provides the latest on RDOF, including expected rulings and adoptions coming out of the FCC in the next few months.... READ MORE 

February 19, 2020 by Bridget Watkins

Is There an Easy Button to Help Subscribers Parent Children Online?

Bridget Watkins highlights the opportunity that ExperienceIQ delivers for service providers to solve a problem for their subscribers and generate some revenue at the same time. ... READ MORE 

February 14, 2020 by Carl Meyerhofer

Educate Your Community on the Value of Broadband with Our Customizable Community Kit

Carl Meyerhoefer announces the availability of a new community kit for electric cooperatives and municipalities to garner support from their community to build a broadband network. ... READ MORE 

February 13, 2020 by Tom Schroer

Alarm Analytics Help BTC Fix Service Impacting Problems Before Subscribers Are Aware

Tom Schroer highlights a new video with Stephen Jones of BTC, who shares the benefits they have seen from the combined solution of the Calix Remote Monitoring Service and Calix Support Cloud.... READ MORE 

February 6, 2020 by Teresa McGaughey

Help is on the Way! XGS-PON, NG-PON2, 10G EPON Made Easy

Teresa McGaughey shares how Calix Services are here to help accelerate your 10G PON deployments, whether you need advice or resources. ... READ MORE 

February 4, 2020 by Greg Owens

Home Network Security Provides Peace of Mind

Greg Owens highlights ProtectIQ, part of the EDGE Suites, and how this network-level security application gives CSPs the opportunity to strengthen their brand by providing subscribers with tools that provide protection from online threats.... READ MORE 

January 31, 2020 by Kevin Kuo

10G PON and OSS/BSS Integration: Do It Once... Do It Right with AXOS

Kevin Kuo highlights the advantages of AXOS as the platform allows service providers to transform their OSS/BSS through a simplified back-office integration process.... READ MORE 

January 30, 2020 by Teresa McGaughey

Deploying 10G PON: How to Get Started

In part 2 of her 10G PON blog series, Teresa McGaughey breaks down the key focus areas of deployment to help service providers get started with their projects.... READ MORE 

January 27, 2020 by Tom Schroer

Liberty Communications’ Investment in Managed Wi-Fi Process Improvement Pays Off

Tom Schroer highlights the benefits that Liberty Communications achieve with the EDGE Enablement Workshop and why the CSP recommends the Workshop for all Managed Wi-Fi deployments.... READ MORE 

January 23, 2020 by Teresa McGaughey

XGS-PON, NG-PON2, 10G EPON: Choices Have you Baffled?

Teresa McGaughey kicks off a three-part blog series on 10G PON, highlighting how service providers should select 10G PON technologies today in order to be ready for tomorrow's subscriber demands.... READ MORE 

January 15, 2020 by Teresa McGaughey

The Stars Have Aligned – 2020 is the Year of 10G PON

Teresa McGaughey highlights applications that will cause current GPON deployments to run out of steam and how service providers should be planning their 10G PON network to support them. ... READ MORE 

January 13, 2020 by Tom Cohen

The Rural Digital Opportunity Fund Moves Forward

The big surprise in the draft is that the Chairman is proposing that the FCC significantly favor bids for higher performance tiers. This is great news for rural America and presents a substantial opportunity for providers that want to deploy gigabit (fiber) broadband.... READ MORE 

December 17, 2019 by Greg Owens

Keep Your Subscribers Safe with Home Network Security

Greg Owens shares how consumer Wi-Fi networks are a growing target for cyber attackers and consumers are now looking to their service provider to protect their home network.... READ MORE 

December 16, 2019 by Teresa McGaughey

Virtual Reality: Giving You, and Your Entire Subscriber Base, Front Row Seats to the Super Bowl

Teresa McGaughey highlights the recent rise of VR goggles and how these devices enable streaming of live sporting events that can make an impact on your network.... READ MORE 

December 12, 2019 by Kezia Gollapudi

Stay Smart and Lean in 2020: Drive Big Marketing Results with Easy to Implement Programs

Kezia Gollapudi highlights marketing best practices for 2020 based on the ROI Calix Marketing Cloud customers, Sogetel and NCC, have realized in 2019.... READ MORE 

December 11, 2019 by Tom Cohen

Communications Network Resiliency and the Need to be Always On

Tom Cohen discusses a new focus by regulators to require new levels of network resiliency in the wake of several natural disasters.... READ MORE 

December 10, 2019 by Bridget Watkins

Be the Hero to Parents Everywhere

Bridget Watkins provides an overview of parental control as a service and how Calix can help service providers monetize their network investments and be a hero to parents launching this new service. ... READ MORE 

December 4, 2019 by Alan DiCicco

The Future of 10G PON is a Numbers Game

Alan DiCicco makes the case that the real driver for 10G PON is not the individual services, but the aggregate PON capacity. ... READ MORE 

December 3, 2019 by Bridget Watkins

Don’t be a Griefer, Give your Gamers Some Love

Bridget Watkins shares why it’s the perfect time for service providers to evaluate what they have to offer their subscribers who are avid gamers. ... READ MORE 

November 20, 2019 by Greg Owens

Living on the Revenue EDGE

Greg Owens shares this video summary of the Revenue EDGE, getting you up-to-speed on how to transform your business model, deliver a truly elevated subscriber experience, and provide real differentiation that translates into enhanced revenue opportunities.... READ MORE 

November 19, 2019 by Tom Schroer

Invest in Your Operations to Improve Quality and Deployment Productivity

Tom Schroer highlights how Montana's 3 Rivers Communications is improving its operations through the help of Calix Deployment Enablement Services.... READ MORE 

November 18, 2019 by Teresa McGaughey

Future-Proofing in Tennessee: The Story of BrightRidge

Teresa McGaughey showcases BrightRidge's keynote presentation at ConneXions and how they are future-proofing the network and reducing operational and network costs while reducing the impact of network security issues.... READ MORE 

November 15, 2019 by Kevin Kuo

3 Rivers Communications: Simplifying Active Ethernet Business and Operations with AXOS

Kevin Kuo highlights the Active Ethernet features of AXOS and shares how Montana's 3 River Communications is utilizing the technology to simplify their operations.... READ MORE 

November 14, 2019 by Bridget Watkins

How to Market to Goldfish and Other Learnings from our First Marketers Summit

Bridget Watkins recaps the first-ever Marketers’ Summit at Calix ConneXions and shares a few of her favorite takeaways. ... READ MORE 

November 12, 2019 by Mark Dressler

Expanding Calix Cloud: Dan Bloch Joins Calix as VP of Global Cloud Solution Sales

Mark Dressler introduces the new leader of the Calix Cloud Sales team, cloud industry veteran Dan Bloch.... READ MORE 

October 16, 2019 by Gregory Bathrick

FCC to Vote on its Performance Test Order: What Does it Mean to You?

Greg Bathrick previews the upcoming FCC vote on broadband performance testing to help you get solutions in place to ensure accurate and efficient testing of your networks.... READ MORE 

October 9, 2019 by Carl Meyerhofer

Join the Smart City Symposium and Electric Cooperatives Summit at Calix ConneXions

Carl Meyerhoefer highlights two Sunday sessions at Calix ConneXions built for electric cooperatives and municipalities who deliver broadband services.... READ MORE 

October 8, 2019 by Alan DiCicco

10G PON Deployment Strategy Survey: What’s your Perspective?

Alan DiCicco invites service providers to participate in a new survey from analyst firm Broadbandtrends, as they report on the state of 10G PON technologies.... READ MORE 

October 7, 2019 by Teresa McGaughey

The Launch of Google’s Stadia: Is Your Network Ready for its Impact?

Teresa McGaughey discusses the emergence of cloud-based gaming subscriptions and how they will create a need for bandwidth that may have an impact on specific locations in your network.... READ MORE 

October 4, 2019 by Tom Cohen

Doing More About Barriers to Deployments

Even though the booming economy is driving new network builds, they are often delayed by barriers of deployment such as access to towers and other rights-of-way. Tom Cohen shares how the FCC is working to address this issue.... READ MORE 

October 3, 2019 by Kevin Kuo

Conquer the Rural Frontier and Boldly Deploy Where no Nodal System has Gone Before with the AXOS E3-2

Kevin Kuo highlights the flexibility and modularity of the Calix AXOS E3-2, which allows service providers to provide fiber service to more subscribers in the most remote locations.... READ MORE 

October 2, 2019 by Greg Owens

The Broadband Multimedia Marketing Association (BMMA): Elevating Opportunities in the ‘Mile High City’

Greg Owens shares details from the recent Fall Workshop hosted by the Broadband Multimedia Marketing Association (BMMA) – an industry group focused on the marketing of broadband and smart home services.... READ MORE 

September 27, 2019 by Pam Ferguson

What if you Could Transform your Service Reps into Superheroes?

Pam Ferguson shows how customer service reps can be empowered through the help of Calix Support Cloud.... READ MORE 

September 24, 2019 by Carl Meyerhofer

Think Beyond Broadband for Your Fiber Network

Carl Meyerhoefer highlights how fiber networks can be utilized beyond broadband services for applications like 5G, Smart City, and Smart Grid... READ MORE 

September 23, 2019 by Bridget Watkins

Own the Wi-Fi Experience

Bridget Watkins share poll results from the latest Subscriber Experience webinar and highlights how service providers can take ownership of the subscriber experience. ... READ MORE 

September 16, 2019 by Greg Owens

“Managed Wi-Fi Services Provide a Better Customer Experience.” ‘Nuff Said.

Greg Owens highlights the Managed Wi-Fi success of Calix customer BrightRidge.... READ MORE 

September 13, 2019 by Kevin Kuo

Future-Proofing a Reimagined Active Ethernet World… the AXOS Way

Kevin Kuo discusses the latest advancements to the AXOS Active Ethernet solution set and highlights how a software-defined common ONT provisioning and management model can help simplify and accelerate future Active Ethernet deployments.... READ MORE 

August 30, 2019 by Simon Donahue

Get New Insights into your High Value Accounts

Simon Donahue shares how the Calix Remote Monitoring Service and its Analytics and Reporting Portal can provide new insights to become more proactive in managing high value accounts.... READ MORE 

August 28, 2019 by Tom Schroer

Calix Services Helps Truestream Go from Pilot to Production with Broadband Network

Tom Schroer shares the role that Calix Services has played in helping Great Lakes Energy/Truestream deploy and manage its broadband network... READ MORE 

August 23, 2019 by Greg Owens

Still Undecided About Offering a Managed Wi-Fi Solution?

Greg Owens shares a newly created 2-minute video that explains the benefits of offering a Managed Wi-Fi solution to your subscribers.... READ MORE 

August 22, 2019 by Tom Cohen

U.S. Government Staying Busy this Summer, See What’s Ahead

Tom Cohen provides the latest on critical regulatory programs such as Performance Testing Measures Order, Rural Digital Opportunity Fund, and RUS ReConnect Program.... READ MORE 

August 21, 2019 by Bridget Watkins

Do You Need 10G?

As a follow-up to our announcement on new 10G pon Solutions, Bridget Watkins shares a new 10G PON video to help service providers understand the potential of everyPON. ... READ MORE 

August 15, 2019 by Kevin Kuo

Delivering a “Just like PON” ONT Management Experience; Now that’s AXOS Active Ethernet Reimagined

Kevin Kuo highlights the latest innovations to the Calix AXOS Active Ethernet portfolio and previews an upcoming webinar that will provide a deep dive on the solution.... READ MORE 

August 14, 2019 by Greg Owens

High-Performance Wi-Fi: For those who Demand the Best

Greg Owens highlights some of the creative ways that service providers are promoting their Managed Wi-Fi services, with a special focus on GigaSpire deployments.... READ MORE 

August 12, 2019 by Bridget Watkins

Are you Marketing Where your Subscribers are?

Bridget Watkins highlights poll results from a recent webinar and questions whether these align with the social platforms that subscribers are using most often. ... READ MORE 

August 8, 2019 by Kevin Kuo

Are You Ready to Win the “Battle for Bandwidth” in Today’s Competitive Market?

Kevin Kuo highlights the Calix aggregation solution that allows service providers to easily add bandwidth and network capacity while conserving fiber without burying more lines. ... READ MORE 

August 7, 2019 by Bridget Watkins

Managed Wi-Fi Explained: How to be the Solution for Subscribers

Bridget Watkins shares how service providers have the opportunity to be the Wi-Fi solution for subscribers, how this can elevate the subscriber experience, grow revenue, and reduce support costs. ... READ MORE 

August 2, 2019 by Greg Owens

Managed Wi-Fi Explained: An Update from the Field

Greg Owens examines what it means to offer Managed Wi-Fi, how many service providers are offering these services, and how it is generating benefits to their business. ... READ MORE 

July 29, 2019 by Doug Blue

Pivoting to FTTH Costs Cable Operators Less Than Deploying Fiber Deep

Doug Blue highlights how cable operators can dramatically reduce CAPEX by deploying a hybrid network with PON and Remote PHY technologies.... READ MORE 

July 26, 2019 by Kezia Gollapudi

Top Three Social Media Marketing Considerations for Service Providers

Kezia Gollapudi highlights top tips for service provider marketers who are utilizing social media platforms to reach subscribers.... READ MORE 

July 24, 2019 by Simon Donahue

Resolve Subscriber Impacting DSL Issues Proactively

Simon Donahue provides insights on analyzing DSL-related alarms and how to set up reports to operationalize the analysis and resolution of these problems with the Calix Remote Monitoring Service.... READ MORE 

July 23, 2019 by Tom Cohen

FCC Expected to Launch Rural Digital Opportunity Fund at August 1 Meeting

Tom Cohen previews the August 1 FCC meeting, which will address several important issues impacting the broadband industry, including the launch of the Rural Opportunity Fund.... READ MORE 

July 22, 2019 by Carl Meyerhofer

Considering or Building a Rural Broadband Network? Start with a Team of Trusted Advisors

Carl Meyerhoefer highlights the partner network Calix is a part of that has helped municipalities and electric cooperatives deploy networks and provides a path to help new broadband operators find the right partner for their needs.... READ MORE 

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE 

July 18, 2019 by Kevin Kuo

Why Spend When you can Save Through the Power of AXOS Aggregation

Kevin Kuo shares how service providers can leverage the AXOS E7-2 10GE-12 Aggregation line card solution to simplify operations by enabling bandwidth and network capacity to be added easily while reducing the amount of fiber and upstream router ports needed within their access network.... READ MORE 

July 16, 2019 by Greg Owens

How the GigaSpire Smart Home System is Like your New Smart TV

Greg Owens shares how EXOS sets the GigaSpire apart from other Wi-Fi gateways and makes it a smart home system.... READ MORE 

July 9, 2019 by Teresa McGaughey

Is it Time to Increase your Subscriber’s Bandwidth with XGS-PON or NG-PON2?

Teresa McGaughey takes a look at real-world network data and how some subscribers may be primed for a move to 10G PON.... READ MORE 

June 28, 2019 by Tom Cohen

Government Money for Broadband

Tom Cohen, our Washington insider, shares the latest news regarding RUS programs, FCC universal service funds, infrastructure bills, and more. ... READ MORE 

June 27, 2019 by Doug Blue

How Much Does it Cost to Operate Hybrid Remote PHY/PON Cable Networks?

Doug Blue looks through the lens of OPEX savings and examines the benefits of a Hybrid PON network for cable operators.... READ MORE 

June 26, 2019 by Hal Roberts

Calix Provides Leadership in Development of a New, Standardized Approach to Wi-Fi Performance Metrics Announced by the Wi-Fi Alliance

In this blog post, Hal Roberts explains his involvement in the development of a new, standardized approach to the collection of Wi-Fi network diagnostic data.... READ MORE 

June 21, 2019 by Simon Donahue

Troubleshoot VoIP Issues Faster Using Alarm Analytics

Simon Donahue shares how using the Remote Monitoring Service Analytics and Reporting Portal can help you troubleshoot voice issues more efficiently.... READ MORE 

June 20, 2019 by Kezia Gollapudi

Are your Subscribers on the Right Service Tier?

Kezia Gollapudi highlights how Calix Marketing Cloud provides the analytics you need to ensure your subscribers are on the right service tier to meet their usage patterns.... READ MORE 

June 17, 2019 by Bridget Watkins

Do Digital Dilemmas Have You Down?

Bridget Watkins shares a new batch of Digital Dilemmas videos, designed to help service providers spread the word about easy-to-avoid Wi-Fi issues.... READ MORE 

June 13, 2019 by Jason Murphy

Top Three Reasons Customers Turn to Calix Professional Services for SMx Deployment

Jason Murphy shares some of the top reasons customers chose to work with the Calix Professional Services team for help when deploying SMx and AXOS in their networks.... READ MORE 

June 7, 2019 by Carl Meyerhofer

Decisions, Decisions – How do you Choose the Fiber Architecture and Technology that is Right for your Network?

Carl Meyerhoefer discusses three critical factors that can help you choose the right fiber architecture and technology for your network.... READ MORE 

June 6, 2019 by Juan Vela

Dean Day Joins Calix to Head Partner Program

Juan Vela welcomes Dean Day to Calix, as he focuses on establishing and nurturing relationships with the Consulting Engineer, system integrator, and Value Add Reseller communities.... READ MORE 

June 5, 2019 by Teresa McGaughey

Getting it Right, Together!

Teresa McGaughey shares the new feedback sessions available to Calix AXOS SMx customers as a part of the quarterly release cadence.... READ MORE 

May 31, 2019 by Doug Blue

Want a “Fiber-Like” Performance Out of Your Cable Network? Here’s How.

Is your CFO playing the lotto in hopes to help fund your node + 0, Remote PHY network upgrade? Maybe it time to revisit the evolution of a cable network and explore more cost-effective options.... READ MORE 

May 31, 2019 by Kezia Gollapudi

What percent of Your Truck Dispatches Could be Easily Avoided?

We all agree that dispatching trucks to resolve subscriber issues is a definite lose-lose for everyone. As a customer, I do not enjoy having to wait for a technician to show up at my house to fix something. And for service providers, it is an expensive resolution. ... READ MORE 

May 30, 2019 by Doug Blue

A Better Way Forward – Evolving a Cable Network with PON

The evolving cable network should not simply involve a fiber deep and Remote PHY strategy. Calix’s Director of Field Marketing Doug Blue offers a cost-effective path to FTTH. ... READ MORE 

May 29, 2019 by Pam Ferguson

Leading Analyst Report Urges Service Providers to Reconsider Their Role in the Smart Home

The report encourages service providers to take another look at the wide variety of use cases for smart home services that leverage their existing assets, noting that the smart home is a long-term investment.... READ MORE 

May 17, 2019 by Alan DiCicco

Smart Homes Need a Smart Broadband Service

Alan DiCicco showcases a new perspective from IHS Markit analyst John Kendall on the Wi-Fi challenges in the connected home and the opportunities for broadband service providers who offer a managed multiple-CPE whole-home Wi-Fi solution. ... READ MORE 

May 16, 2019 by Tom Schroer

Technical Training Benefits Continue to Accrue for Citizens Outside the Classroom

Tom Schroer shares this interview with Dean Wood of Citizens in Virginia covering his recent experiences with Calix Education Services courses and how they were beneficial to his job productivity.... READ MORE 

May 13, 2019 by Simon Donahue

Get Proactive and Identify Battery Backup Problems Before the Power Goes Out

Simon Donahue highlights a key use case for the Calix Remote Monitoring Service that helps service providers identify and replace defective back up batteries to prevent .service availability issues during a power outage.... READ MORE 

May 10, 2019 by Carl Meyerhofer

Electric Cooperatives: Does Finding Funding have your Head Spinning?

Carl Meyerhoefer highlights various funding programs that can assist electric cooperatives in the build-out of broadband networks.... READ MORE 

May 7, 2019 by Kevin Kuo

Making OSS Integration as “Easy As 1-2-3”

Kevin Kuo demystifies OSS/BSS integration and operational processes as he highlights a new solution brief from Calix and GLDS.... READ MORE 

May 6, 2019 by Tom Cohen

Has the Time Finally Come for Federal Broadband Infrastructure Investment?

Tom Cohen provides answers to the top 3 burning telecom regulatory questions in his monthly blog post.... READ MORE 

April 26, 2019 by Kevin Kuo

NISC and AXOS SMx: Driving Business Growth with Operational Efficiency

Kevin Kuo highlights how Calix OSS/BSS partner NISC is leveraging AXOS SMx to simplify network operations, accelerate provisioning of services, and increase customers’ operational efficiencies. ... READ MORE 

April 25, 2019 by Alan DiCicco

Factors of Success in Millimeter Wave Fixed Wireless Access

Alan DiCicco talks with IHS Markit Research Director Richard Webb to get his thoughts on what it will take to be successful with millimeter wave networks.... READ MORE 

April 24, 2019 by Teresa McGaughey

Beaches and Broadband – What More Could you Want?

Teresa McGaughey shares a recent Calix success story video with Santa Cruz's Cruzio, an ISP building our fiber in its community with the help of Calix AXOS.... READ MORE 

April 18, 2019 by Bridget Watkins

There’s an App for That!

Bridget Watkins discusses the strategic reasons why service providers should offer a smart home app and highlights the new app from Calix.... READ MORE 

April 17, 2019 by Matt Collins

Being in Lock-Step: Cheryl Rodness Joins Calix to Lead the Sales and Channel Enablement Program

Calix CMO Matt Collins welcomes Cheryl Rodness to his team to lead the sales and channel enablement programs.... READ MORE 

April 12, 2019 by Tom Cohen

$20.4 Billion More for Rural Broadband

Tom Cohen provides highlights of the newly announced Rural Digital Opportunities Fund, which will award more than $20 billion over 10 years to deploy broadband networks to unserved areas.... READ MORE 

April 12, 2019 by Greg Owens

The Broadband Multimedia Marketing Association (BMMA): Advancing Broadband Together

Greg Owens shares insights into Calix's involvement with a leading industry group with a focus on the marketing of broadband and smart home services.... READ MORE 

April 5, 2019 by Pam Ferguson

Behind the Success: How SCTelcom Achieved a 51.7 Percent Take Rate on an Upgrade Campaign

Pam Ferguson talks with Calix Customer Success Manager Gabe Petersen to take a closer look at his work with SCTelecom, who are achieving great results with their marketing campaigns.... READ MORE 

April 4, 2019 by Bridget Watkins

Top 5 Learnings and FAQs from Early CAF Performance Testing

Bridget Watkins shares early customer comments on the functionality of the Calix CAF Performance Testing solution, along with some of the most frequently asked questions coming in on the testing process. ... READ MORE 

April 1, 2019 by Teresa McGaughey

Aggregation: How to Get More, While Using Less

Teresa McGaughey highlights the story of Nex-Tech, as this video interview discusses the service provider's need for moving to the AXOS 10GE-12 and AXOS GE-24 r2’s.... READ MORE 

March 29, 2019 by Tom Cohen

5G and Rural America

Tom Cohen discusses the choices rural service providers have around 5G - to go on offense to provide high-speed broadband that delights subscribers or take a chance with many competitive threats. ... READ MORE 

March 28, 2019 by Bernd Hesse

AXOS Intelligent Access Edge Solution: Recognized in Lightwave Innovation Reviews

Bernd Hesse highlights the recent recognition the AXOS Intelligent Access Edge Solution received from industry publication Lightwave.... READ MORE 

March 27, 2019 by Bridget Watkins

You Had Me at Hello… New Digital Dilemma Series Provides the Easy Answers to Wi-Fi’s Toughest Questions

Bridget Watkins announces a new social media campaign that has been added to the Marketing and Education Materials page for service providers to utilize in their promotional campaigns about Managed Wi-Fi. ... READ MORE 

March 25, 2019 by Kevin Kuo

Are You Sending Out an “SOS” For Your “OSS”?

Kevin Kuo continues his multi-part blog series on OSS, with this post focused on how OSS is the critical platform at the center of most service provider's operations.... READ MORE 

March 21, 2019 by Bill Mueller

Three Ways to Ensure Success on Your Next Network Infrastructure Project

Bill Mueller discusses the Calix Deployment Enablement Services, which allow services providers to be more efficient with their network infrastructure projects.... READ MORE 

March 20, 2019 by Kezia Gollapudi

Are Data Analytics Just Hype? Three Reasons to Unlock the Power of Your Data

Kezia Gollapudi discusses how data analytics is transforming service providers' businesses, sharing examples of Calix Cloud customers who have found success with this approach.... READ MORE 

March 15, 2019 by Hal Roberts

Coherent Optics and Optical Access Networks

Coherent optics are once again in the news as network speeds push ever higher and challenge classical direct detect optics technology. Hal Roberts shares updates on the applications for coherent optics. ... READ MORE 

March 14, 2019 by Doug Blue

The Time is Now for PON

Doug Blue previews a new study from Calix and CCI Systems that considers a new hybrid approach to cable network upgrades.... READ MORE 

March 12, 2019 by Teresa McGaughey

A View from the Inside Looking Out: Tom Pope Joins the Calix Team

Teresa McGaughey talks with new Calix Pacific Northwest Solutions Engineer Tom Pope on his view of Calix and all things geek.... READ MORE 

March 7, 2019 by Kevin Kuo

5G and OSS/BSS Transformation: Enabler or Inhibitor?

Kevin Kuo looks at how 5G and OSS/BSS transformation projects may impact future service provider revenue growth in the coming years. ... READ MORE 

March 6, 2019 by Tom Cohen

Seven Reasons for the Good News in the FCC Broadband Deployment Report

Tom Cohen identifies seven reasons why the FCC’s recently issued Broadband Deployment Report shows higher bandwidths rates and a closing digital divide for almost all Americans. ... READ MORE 

February 22, 2019 by Kevin Kuo

Is Complexity Creating a Maze Between You and Success?

Kevin Kuo highlights the latest innovation in the AXOS family of solutions with the new AXOS Gigabit Ethernet line card for the E7-2 Intelligent Modular System.... READ MORE 

February 19, 2019 by Lingaraj Patil

New Networks: The Advantage of a Clean Sheet of Paper

Lingaraj Patil discusses how building a simplified network can help service providers to dramatically reduce time-to-market and OPEX.... READ MORE 

February 11, 2019 by Bridget Watkins

Does Your 2019 Wi-Fi Marketing Need a Kick-Start?

Bridget Watkins introduces the Kick-Start Initiative, which is in place to help Calix service provider customers accelerate their Wi-Fi related marketing campaigns. ... READ MORE 

February 7, 2019 by Tom Cohen

A Great Deal is Riding on Court Review of FCC Decisions

In his February Regulatory Update Perspective, Tom Cohen reviews court action and ongoing reviews of the FCC decisions adopted during Chairman Pai’s tenure... READ MORE 

February 4, 2019 by Kevin Kuo

AXOS E7-2 GPON: Simplifying Network Operations at Farmers Telecommunications Cooperative

Kevin Kuo shines the light on Alabama's Farmers Telecommunications Cooperative and how it is utilizing AXOS to simplify its network operations. ... READ MORE 

February 1, 2019 by Teresa McGaughey

Does Winter have you Dreaming of Moving your Lab to the Beach?

Teresa McGaughey highlights how AXOS Sandbox allows service providers to complete systems integration from anywhere, even the beach.... READ MORE 

January 30, 2019 by Alan DiCicco

Will the Real 5G Please Stand Up?

Alan DiCicco breaks down the recent hype around 5G and showcases a recent Calix webinar that provides a deeper dive into what 5G really is.... READ MORE 

January 23, 2019 by Tom Cohen

Last Minute Farm Bill Changes – Is there Money for you in 2019?

In his January Regulatory Update Perspective, Tom Cohen reviews the changes to the Farm Bill that provide new sources of support in rural areas. ... READ MORE 

January 22, 2019 by Greg Owens

Is Internet the Same as Wi-Fi?

Greg Owens highlights a new 2-minute video that explains to consumers the difference between ‘The Internet’ and ‘Wi-Fi’. Calix service provider partners are welcome to customize this video for their own marketing efforts.... READ MORE 

January 18, 2019 by Pam Ferguson

The Time is Right for Service Providers to Offer Smart Home Services, According to a Leading Analyst Firm

Pam Ferguson highlights a new Parks Associates paper that examines strategies to deliver a smart home experience that incorporates support, security, privacy protection, and a variety of personalized value propositions.... READ MORE 

January 17, 2019 by Matt Davis

Cloud’s Impact on Broadband Competition – Change is Coming…

Industry Analyst Matt Davis previews his upcoming Calix webinar where he will share a detailed analysis of U.S. consumer responses to the questions of customer experience, satisfaction, and increasing dependency on high-quality internet services. ... READ MORE 

January 10, 2019 by Alan DiCicco

Perspectives in 2019 - Looking Ahead to 5G, MEC, and Network Analytics

Alan DiCicco looks ahead in 2019 and shares his predictions for hot topics, including 5G, MEC, and network analytics.... READ MORE 

December 19, 2018 by Greg Owens

How is Internet Speed Measured?

Greg Owens shares a two-minute video that explains how Internet speeds are measured, including the difference between upload and download speeds. Service providers are welcome to customize this video for their own marketing efforts.... READ MORE 

December 17, 2018 by Tom Cohen

All Eyes are Focused on the National Broadband Map

In his December post, Tom Cohen explains the National Broadband Map and its importance to unserved consumers, policymakers, incumbent providers, and their competitors. ... READ MORE 

December 14, 2018 by Lingaraj Patil

Will Subscribers Stay on Your Network or Are They Ready to Move On?

Lingaraj Patil shared why service providers need to stay ahead of rapidly changing subscriber needs in order to profit from them. With this in mind, it is clear that it’s time to rethink the complex networks that are at the center of the service provider business. ... READ MORE 

December 11, 2018 by Kezia Gollapudi

Dear Service Provider, Please Don’t Ignore Remote Workers

Kezia Gollapudi highlights the new Work From Home lens in Calix Marketing Cloud and how it can help you provide a better user experience for these highly valuable subscribers.... READ MORE 

December 10, 2018 by Adlane Fellah

Home Managed Wi-Fi: A Growing Opportunity for Service Providers

Guest blogger Adlane Fellah (from Maravedis Research & Media) shares data on the growth of Managed Wi-Fi from one of his recent market reports. ... READ MORE 

December 3, 2018 by Adlane Fellah

Service Providers’ Home Wi-Fi Strategies

In this fourth blog (in a five-part series), Adlane Fellah from Maravedis shares some insights from his discussions with Comcast, Bell Canada, Liberty, Swisscom, and Talk Talk on how they are taking ownership of the in-home Wi-Fi experience. ... READ MORE 

November 29, 2018 by Kezia Gollapudi

Who are the Jetsons in your Subscriber Base?

Kezia Gollapudi shares how the new Smart Home lens in Calix Marketing Cloud allows service providers to easily identify their subscribers who will be most interested in smart home services.... READ MORE 

November 28, 2018 by Tom Cohen

Regulations and Policy - Always More Questions than Time to Answer Them

Tom Cohen provides answers to the many burning regulatory-related questions that emerged from his recent sessions at Calix ConneXions.... READ MORE 

November 26, 2018 by Adlane Fellah

The Future of Home Wi-Fi

In this third blog (in a five-part series), Adlane Fellah from Maravedis discusses some of the features and benefits of the upcoming Wi-Fi 6 standard, also known as ‘802.11ax’.... READ MORE 

November 19, 2018 by Adlane Fellah

Towards the Connected Smart Home

Adlane Fellah addresses some of the challenges that service providers will face as they compete with device manufacturers and other operators who also want a piece of the action in the smart home.... READ MORE 

November 14, 2018 by Teresa McGaughey

Think BSS/OSS Integration is Hard? See what Verizon has to say about it

Teresa McGaughy highlights Lee Hicks' recent keynote at Calix ConneXions, as he shared the recent advancements Verizon has made in BSS/OSS integration.... READ MORE 

November 13, 2018 by Lingaraj Patil

Ready to learn how to Simplify your Network and Accelerate your Business with AXOS?

Lingaraj Patil covers the new AXOS Intelligent Access Edge solution which radically simplifies networks and dramatically reduces TCO and time-to-market and invites readers to join the upcoming AXOS Tech Talk on this subject on November 27.... READ MORE 

November 12, 2018 by Adlane Fellah

The Importance of Managed Home Wi-Fi

This blog is the first in a five-part series based on the Maravedis report “From Managed Home Wi-Fi to Enabling the Secure Smart Home 2018-2023”. Look for the other blogs, which will be published here on a weekly basis.... READ MORE 

October 30, 2018 by Lingaraj Patil

Simplify your Network and Accelerate your Business with Calix AXOS Intelligent Access Edge Solution

Lingaraj Patil takes a closer look at the AXOS Intelligent Access Edge solution. which radically simplifies networks and dramatically reduces TCO and time-to-market by bringing the Layer 3 functionality—including MPLS routed networking—to new or existing Layer 2 access networks. ... READ MORE 

October 19, 2018 by Tom Cohen

Learn and Share the Latest Regulatory and Funding Updates at ConneXions

Tom Cohen previews the conversations that will occur during the ConneXions Ask the Experts panel, which will include Matt Polka of the ACA and Mike Romano of NTCA. ... READ MORE 

October 18, 2018 by Lingaraj Patil

5G and NG-PON2: Two Key Technologies that will Revolutionize Internet Applications

Ashit Ghevaria gives an overview of 5G technology, why it needs NG-PON2, and highlights the 5G/NG-PON2 panel at ConneXions, where experts will take a deeper dive into the topic. ... READ MORE 

October 17, 2018 by Lingaraj Patil

Software Platforms: Simplify Your Network and Boost Your Profitability

Lingaraj Patil highlights a new TCO paper that shows how service providers can reap cost-savings benefits by simplifying their network with Calix AXOS and the E9-2 Intelligent Edge System. ... READ MORE 

October 16, 2018 by George Wong

The Wi-Fi 6 Standard is Coming – Will you be Ready?

George Wong highlights how the new Wi-Fi 6 (previously called 802.11ax) standard is coming in 2019 and why service providers need to develop a strategy now for rolling out Wi-Fi 6-enabled equipment to their subscribers. ... READ MORE 

October 12, 2018 by Tom Cohen

Are You Paying Attention to Privacy and Data Security Regulations?

Tom Cohen provides a look into the discussions and potential impact privacy and data security regulations may have on ISPs and other Internet-based firms. ... READ MORE 

October 11, 2018 by Alan DiCicco

Wi Do They Go Elsewhere?

Alan DiCicco highlights a recent article in the October issue of ISE Magazine from our Greg Owens, who shares his thoughts on why service providers need to own the experience with Managed Wi-Fi or lose the subscriber.... READ MORE