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Diagnostics Toolbox

Shorten resolution times for addressing network or service-related problems with the AXOS® Diagnostics Toolbox

Diagnostics Toolbox Overview

Your very own virtual technician in the field

While traditional support approaches will always have a role to support service calls, advanced remote diagnostic capabilities add new levels of serviceability and flexibility in order to address future increased volume of services demand.

engineers with laptop

Product details

The toolbox that addresses all of your service troubleshooting needs

AXOS local packet capture

  • Tool utilizes command line packet analyzer tcpdump to display and inspect TCP/IP and other data packets
  • Verify data delivery and integrity
  • Quick time to resolution—no truck rolls

Remote packet capture

  • Tool utilizes network protocol analyzer Wireshark
  • Captures packet stream and redirects it to remote Linux server running Wireshark application
  • Embedded packet capture tool that puts a virtual technician on site

AXOS video channel analyzer

  • Ideal for troubleshooting subscriber video
  • Isolate network from STB issues

AXOS high-availability upgrade

  • Modular, stateful nature
  • Reduce/eliminate the need for maintenance releases
  • Minimize unplanned downtime using self-diagnosis, self-healing and process auto-start capabilities

Benefits and features

How would your business benefit if you could reduce service calls?

Reduce operational expenses

Initiating truck rolls is expensive. Eliminating one truck roll could save between $150-$1,000 per service call.

Lower service outages

Unplanned outages impact end user experience leading to increased customer dissatisfaction levels.

Capitalize on costs/benefits

Redirect cost savings into securing new revenue streams by fueling new customer acquisition initiatives.

News and insights

Ensuring connectivity virtually when it matters most

Remote network troubleshooting

In this webinar, Calix experts discuss the tools incorporated in the Intelligent Access Systems that will provide you invaluable insights into what is going on in your network and help eliminate the need to initiate a truck roll.

May 15, 2024 | 4 min
Apr 05, 2023 | 4 min

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