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Support Services

Take your support experience to the next level with comprehensive offerings that meet the technical, operational, and staffing needs of today's service providers

Overview

Expertise and technology you need to succeed

Take your support experience to the next level with services that help you scale your operations, confidently add new technology, grow new markets, and get proactive with your subscriber experience.

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Benefits

Elevate your subscriber experience

Resolve issues fast

Benefit from numerous support resources that help you respond and resolve issues fast for your subscribers.

Get proactive alerts

Receive contextual, customer specific notifications about issues that could impact network and service up time.

Satisfy subscribers

Benefit from Calix Support customer satisfaction rating of 94 percent and improve the speed of your resolution capabilities.

Resources

Explore a range of support options

Premier Support
Premier Support redefines traditional vendor support

Premier Support is for innovative BSPs who value faster, live access to top level support. Premier Support streamlines your operations, fills in staffing knowledge gaps, and partners with you to be more proactive in managing your network.

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Essential Support
Essential Support provides access to expertise for critical problems

Essential Support is for BSPs who are looking for guidance only when needed, but still value a great subscriber experience and fast response to critical issues impacting their network. The Essential Support level provides BSPs the assurance that critical, major or minor incidents are assigned to a Calix Support Engineer in a timely​ manner and being promptly handled.

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Service Delivery Manager
Service Delivery Manager

The Service Delivery Manager (SDM) is a named resource dedicated to your operational success, and acts as your advocate and case manager on issues that are critical to your organization. They accelerate problem resolution and share best practices through regular engagements with your team to streamline your operations and drive efficiencies.

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Network Engineer
Network Engineer from Calix

An extension to your operations and engineering teams, a network engineer from Calix provides instant expertise on your Calix access network, premises and Cloud solutions. Leverage them part-time or full time depending on your needs.​

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Calix Support
Support levels that match your needs

Calix Support is focused on the success of our customers and improving their ability to provide a superior subscriber experience. Calix Support customer satisfaction rating of 94 percent is testament to the speed and resolution capabilities of our experienced team of engineers and the meticulous approach they take to making sure your problem is addressed and resolved fast.​

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Extended warranty

Hardware Extended Warranty Support Program

How can I control costs?

We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.

Can warranty pay for itself?

Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage? Ask for your no charge Extended Warranty Assessment.

Is my Calix investment covered?

We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.

Success stories

We're focused on the success of our customers

AcenTek speeds deployment and problem resolution
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One of the best decisions for WCTEL
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Citizens Telephone improves time to restore by 88 percent
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Related products and services

Additional capabilities