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Operations Cloud

Transform broadband operations with insights, predictive analytics and automation


Transform operations and the customer experience

By predicting network behaviors, proactively addressing issues that impact network performance, and obtaining deeper insights into network traffic and subscriber usage trends, operations teams can deliver an unrivaled customer experience.

Calix Operations Cloud

Product details

Simplify your operations with end-to-end insights and automation

Real-time Insights

Share real-time insights across subscribers, systems and services

Real-time information that unifies all systems around the same data sets and events.

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Webhooks / Machine-to-Machine

Webhooks enable automated outage information sharing

Machine-to-machine communications enable real-time outage notifications to different systems and teams.

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Seamless integration across business functions

BSP teams work together to boost the customer experience

As your footprint expands, how are your support and operations teams keeping pace with skyrocketing subscriber expectations and increasing network complexity?

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Validate network performance

ONT-based speed, latency and jitter testing

Faster and more accurate problem resolution by differentiating between network and subscriber premises performance issues

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Awards and recognition

Industry awards and recognition

TMC Cloud Computing Product of the Year

TMC named Calix Operations Cloud a Cloud Computing Product of the Year winner. Operations Cloud provides broadband operators with machine learning-based insights, predictive intelligence, and workflow automation.

Cloud Computing Product of the Year

Benefits and features

Get the right information to the right people at the right time

Network visualization

Identify issues faster by visualizing network outages, alarms, and impacted subscribers on a real-time geo-map.

Automated outage notifications

Simplify operations and address problems quickly by providing automated outage information to multiple teams.

Complimentary to SMx and CMS

BSPs can utilize Operations Cloud for network health, insights, alarm management, and traffic monitoring while using SMx and CMS for PON provisioning.

Optimized workflows

Dramatically reduce service turnup time by configuring and activating new services with guided workflows.

Predictive analytics

Use artificial intelligence (AI) and machine learning (ML) to predict potentially service-impacting events.

Work better together

Improve efficiency and reduce costs by sharing data and insights across business functions, including operations, support, and field techs.

Tech specs

Operations Cloud technical specifications

Quick and simple geo-map visualization of network status, service disruptions and subscribers impacted

  • Quickly identify the status of network systems
  • Pinpoint issues with custom filtering on system types and alert types
  • Ability to specifically identify ‘high-value’ subscribers
  • One-click access to service disruption details
Operations Cloud network status map screenshot

Configure and run ONT-based speed, latency and jitter testing in addition to existing RG-based testing capabilities

  • Faster and more accurate problem resolution by differentiating between performance issues in the network vs. performance issues in the subscriber premises
  • Support the (non-RG) testing requirements of Open Access Networks
  • Historical reporting on recent tests run
  • Reduce OPEX with an integrated platform approach that simplifies testing – reducing truck rolls and increasing FCR.
Operations Cloud speed testing screenshot

Assure the broadband experience with proactive notifications and reporting on subscribers, systems and services

  • Automated reporting on top subscribers with alarms and scheduling of traffic reports
  • Reduce the amount of time that operations teams spend looking for issues/anomalies
  • Helps operations teams proactively identify issues, thereby improving CSAT/NPS
  • Customizable reporting and notifications provide operations, support and field teams with the right information at the right time
Operations Cloud automatic notifications screenshot

News and insights

Stay informed with the latest

Turn broadband operations into a subscriber experience differentiator

Learn how improvements in operational processes can directly impact the subscriber experience.

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May 15, 2024 | 3 min
Apr 12, 2024 | 3 min
Jan 31, 2024 | 3 min

Case studies

Customer successes

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Tipmont makes operations a customer experience differentiator
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Cumberland Connect automates network outage resolution
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Sterling LAMB supercharges their network
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