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Best practices from Calix customers

Customer success stories

Helping broadband service providers succeed is our primary purpose. Learn how these businesses overcame challenges and captured opportunity with capabilities from Calix.

Customer success
A differentiation strategy for competition and commoditization

Jade Communications leads with amazing experiences that wow subscribers, grow ARPU by 90 percent, and deliver incredible ROI.

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Building Net Promoter Score (NPS) beyond the honeymoon phase

Tombigbee focuses on the overall subscriber experience—inside and outside the home—and learns how to take their NPS to new heights.

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Growth through innovative marketing

GVTC increases Arlo subscriptions by 16X in eleven months with an innovative marketing strategy.

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3 considerations to successfully manage a major network outage

Cumberland realizes enhanced visibility into their network to identify outages in real-time—and the ability to communicate this information to multiple stakeholders.

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Automating, simplifying and super-charging the network

Sterling Local Area Municipal Broadband (LAMB) builds a scalable access network architecture for new technologies and increased operational efficiency. 

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Providing dependable and affordable high-speed broadband

Ciello augments its technical team with Calix Network Consulting Services to improve network reliability, availability, and security.

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Ellijay Telephone Company (ETC)

Differentiating with multi-gig broadband, value-added services, and community services. 

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Moving away from a reactive, break–fix approach to pro-active problem resolution

AcenTek levels up its operations and improves its ability to identify and resolve customer-affecting issues faster. 

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Improving the ability to identify and resolve customer-affecting issues faster

Citizens Telephone Cooperative slashed their mean time to close by 29 percent and their mean time to restore by 88 percent.

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Expanding the skills and experience needed

WCTEL speeds up resolution time, reduces costs, and improves operational effectiveness, helping them expand their network and deploy XGS-PON with confidence.

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Managing a myriad of types of routers

CTC manages to improve first-call resolution and decrease truck rolls partnering with Calix.

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Committing to safeguard the community

YK Communications uses Bark to help play a part in creating a healthier online environment for children and teenagers.

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Maintaining rapid subscriber growth while ensuring an exceptional experience

OEC Fiber turns to Calix Engagement Cloud to transform subscriber acquisition and boosts campaign performance by 55 percent.

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More expertise to avoid operational inefficiencies in the field

Hargray Communications improves network deployment productivity by 50 percent and empowers technicians for the future.

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Achieving a rapid network expansion

With a 9.5/10 customer satisfaction score, Centranet rapidly expands its network, leveraging a member-centric strategy and exceptional support.

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Scaling customer support capabilities to ensure an exceptional subscriber experience

NextLight prioritizes customer support to boost subscriber satisfaction to 98 percent and stay ahead of the competition.

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Reducing truck rolls and improving operational efficiency

Dobson develops a deeper understanding of its operations, simplifies its customer care, and leverages data to improve subscriber experience improvements.

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