Embrace the AI Change: Evolving to our AI-Enabled 3rd Generation Platform

In 2019, Calix launched our 2nd generation platform of appliances, software, cloud, and managed services—enabling the transformation from network operator to broadband experience provider (BXP) via these pillars:

1.  Simplify network, field, and go-to-market operations.

• Simplify your network. The introduction of AXOS, the world’s only abstracted access operating system, enabled service providers to consolidate access, aggregation, subscriber management (BNG), and subscriber-facing routing functions (PE/MPLS) onto a single managed appliance—enabling a significantly simpler network that reduces power consumption by ~70% and reduces operating expenses by as much as 80% per month.
  
  
• Simplify managed Wi-Fi for consumers, MDUs, small businesses, events, and parks. Calix introduced Wi-Fi 6 and EXOS-based GigaSpire® Wi-Fi systems. This has enabled service providers to mix and match appliances to cover any physical Wi-Fi use case across all segments—eliminating the need for many vendors.
  
  
• Simplify operations, service, and marketing. Calix Cloud provided behavioral insights and tools, enabling team members to take action that reduced truck rolls and call times, sped resolution across the network to improve reliability, and maximized the customer experience, as evidenced by so many BXPs that achieved Net Promoter Scores℠ (NPS®) as high as 92, all while providing a single operational approach to deliver and support any service, anywhere.

2. Innovate across the residential, business, MDU, and municipal segments.

• SmartLife™-enabled GigaSpire Wi-Fi systems delivered unique, secure, managed experiences to subscribers, with SmartHome™ for the consumer, SmartBiz™ for the small business, SmartMDU™ for the multi-dwelling units and the property manager, and SmartTown™ for education, first responders, and the community. This is how BXPs can grow their NPS by 32 points in just two years.
  
  
• Core to innovation is a BXP-branded mobile experience. CommandIQ® put the BXP’s brand front and center for the residential user, our Field Service App enabled the field installer to ensure that they optimized the experience, and CommandWorx provided the best experience for the small business owner.

3. Grow for investors, members, and the community. The Calix Broadband Platform enables a BXP to deliver experiences that achieve a market-leading NPS, which attracts new subscribers, reduces churn, and grows revenue at the highest margins due to operational simplicity for investors, members, and the communities they serve.

How We’re Advancing Our “Simplify, Innovate, and Grow” Mission by Leveraging AI

Our mission remains the same: Simplify and innovate to enable broadband providers of all sizes to grow for investors, members, and the communities they serve. How we achieve that mission is what has changed, thanks to our 3rd generation platform that will be purpose-built to leverage AI.
 

We will simplify transitions through insights derived from our software and cloud, enabling employees to act on the end-to-end automation of those tasks. This automation is enabled by rich agentic AI—a knowledge layer that can see the unmet needs of subscribers and the complex events of day-to-day operations and support. It is also built with a trust framework to make sure that security and privacy are always at the forefront of every action. This allows AI to act autonomously and seamlessly across operations, service, and marketing.
 

At the same time, our 3rd generation will see Calix optimize across the platform based on our six years of learning with customers and partners. A simple example: our Wi-Fi 7 GigaSpire portfolio has been streamlined from 25 to 10 appliances, covering Wi-Fi use cases in residential, small and medium businesses, MDUs, events, and parks.
 

Innovate transitions as our next-generation platform will accelerate our ability to meet new BXP-identified use cases for new segments. We will expand the capabilities of our SmartLife™ portfolio, launch our 3rd generation mobile app (slated for release in August), while expanding BXP capabilities with ManagedBiz™ to meet the security and connectivity needs of medium-sized businesses.
 

Together, we will simplify and innovate within our 3rd generation cloud to unleash a new level of knowledge, productivity, and success—enabling even the smallest BXP to GROW in the communities they serve.
 

The world is about to change with AI, and Calix customers will be the winners during that change.
 

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