The Calix Broadband Platform with agentic AI
Calix AI-enabled Broadband Platform democratizes data, knowledge, and trust, revolutionizing how BSPs compete and win in their markets.
Sophisticated generative AI and machine learning models embedded in Calix Cloud workflows drive smarter decisions and unparalleled efficiency.
Speed & performance test
Proactive scanning for at-risk subscribers
- Automatically, and proactively, identify subscribers with speed
and latency issues - Identify at-risk subscribers and trigger retention actions and solution recommendation
Churn prevention
Predictive models flag at-risk subscribers using behavioral and network data
- Network health issues
- Speed and performance problems
- Number of support interactions
- Outages and intermittent service
Wi-Fi optimization
Proactive scanning for subscribers with poor Wi-Fi experience
- Quality of experience assessment
- Identify at-risk subscribers and trigger retention actions and solution recommendation
Outage management
Predictive models quickly identify outages
- Alarm correlation and impact identification
- Real-time autonomous network monitoring
- Automated notifications
Anomaly detection
Predictive models identify anomalies in the access network
- Proactive scanning for network anomalies
- Early detection and warning on PON and ONT degradation
Network reporting
Automated, proactive scanning for network performance
- Service assurance and SLA monitoring
- Speed and performance testing
- Network health events
Market analysis
Proactive market scanning and competitor analysis
- Competitor pricing
- Competitive offers
- Customer reviews
Segment builder
Analysis and breakdown of subscriber demographics
- Analyze subscriber usage patterns and behaviors
- Segments, products, upsell, cross-sell and retention
Campaign builder / optimizer
Create and implement targeted campaigns and improve their effectiveness
- Campaign restructuring
- Targeted audience segmentation
- Impactful messaging
CommandIQ chat
Instantly provides customer support resources and content
- Natural language-based self help
- Makes recommendations directly to the subscriber
- Same access to data/knowledge that your CSR has
Outage notifications
Outage information communicated across Calix Cloud, and to CommandIQ
- Automatically identifies service impacting outages
- Leverages Engagement Cloud to notify impacted subscribers via CommandIQ
Wi-Fi configuration
Premises connectivity and configuration analysis
- Speed and performance monitoring
- Quality of Experience insights on usage and services performance
Calix Broadband Platform’s modern Large Language Model (LLM) application architecture utilizes Retrieval-Augmented Generation (RAG) and agents to connect LLMs to external data and tools.
Pioneering agentic AI for the service provider industry, the AI-enabled Calix Broadband Platform improves accuracy with current, domain-specific knowledge and enables complex, multi-step actions.
Trusted, scalable AI infrastructure revolutionizes how service providers compete and win
- Trust and security
- Orchestration
- Knowledge
- Data
Calix is building a robust, secure and scalable platform for modern cloud-native applications, leveraging Google Cloud's Kubernetes Engine (GKE) for deploying, managing and scaling containerized applications.
At the core of this platform is Calix’s proprietary data layer that provides deep 360-degree insights about our customer’s network and their subscriber base. Built on Google’s strong data stack comprised of DataStreams and BigQuery, the data layer serves as the backbone for key AI implementations.
Building a robust knowledge layer, especially for Generative AI applications including techniques like RAG, Graph RAG using various VertexAI solutions, BigQuery and Cloud Spanner for real time transactional consistency.
Calix’s system integration layer allows robust management of network traffic and telemetry information across our customer’s premises and access devices in near real time through an industry standard secure NATS gateways integrated with Kafka and a real time Store via Google Spanner.
Calix’s next generation platform enables smart workflows that allow complex orchestration and real time insights for a myriad of customer services including Wi-Fi management on RGs, subscriber onboarding on ONTs, network provisioning via OLTs, via Google Workflows backed by an Alloy DB operational store and Looker analytics.
Calix’s AI Agent Work Force, built with ADK framework using Gemini and other specialized LLMs, will be a game changer allowing broadband experience providers (BXPs) to deliver service faster and achieve hyper scale efficiency.
Calix’s AI platform follows a multi-layered security approach using Cloud Armor, NGFW for perimeter protection and depth in observability with Google’s integrated SecOps Suite to secure our infrastructure in its entirety, following basic principles of least privilege and industry standard encryption to secure our customer networks and data.
The Calix Agent Workforce embeds sophisticated agents directly into a broadband service provider’s (BSP) day-to-day workflows, delivering automation of complex tasks. The result is secure, trusted, and actionable AI that empowers BSPs to simplify marketing, operations and customer support.
Accelerate your success
All Calix customers can access the award-winning Calix Success organization to align leadership, staff, and analytics for effective AI activation.
Our customer-focused team of industry experts works with service providers of all sizes and types to deliver an exceptional subscriber experience and accelerate business growth.
