Architecture details
The Calix One platform with agentic AI
The Calix Agent Workforce brings secure, trusted human‑AI collaboration to the heart of broadband operations. Built into the Calix One platform, it embeds intelligent agents across critical workflows—from marketing and operations to customer support and subscriber apps—turning data, knowledge, and automation into real‑world impact.
Agents
Calix Agent Workforce—a new era of human-AI collaboration for service providers
Combine human ingenuity with the Calix Agent Workforce, transforming workflows to deliver unprecedented capacity across customer service, network operations, marketing and subscriber communications.
Speed & performance test
Proactive scanning for at-risk subscribers
- Automatically, and proactively, identify subscribers with speed
and latency issues. - Identify at-risk subscribers and trigger retention actions and solution recommendation.
Churn prevention
Predictive models flag at-risk subscribers using behavioral and network data
- Network health issues
- Speed and performance problems
- Number of support interactions
- Outages and intermittent service
Wi-Fi optimization
Proactive scanning for subscribers with poor Wi-Fi experience
- Quality of experience assessment
- Identify at-risk subscribers and trigger retention actions and solution recommendation
Outage management
Predictive models quickly identify outages
- Alarm correlation and impact identification
- Real-time autonomous network monitoring
- Automated notifications
Anomaly detection
Predictive models identify anomalies in the access network
- Proactive scanning for network anomalies
- Early detection and warning on PON and ONT degradation
Network reporting
Automated, proactive scanning for network performance
- Service assurance and SLA monitoring
- Speed and performance testing
- Network health events
Market analysis
Proactive market scanning and competitor analysis
- Competitor pricing
- Competitive offers
- Customer reviews
Segment builder
Analysis and breakdown of subscriber demographics
- Analyze subscriber usage patterns and behaviors
- Segments, products, upsell, cross-sell and retention
Campaign builder / optimizer
Create and implement targeted campaigns and improve their effectiveness
- Campaign restructuring
- Targeted audience segmentation
- Impactful messaging
CommandIQ® chat
Instantly provides customer support resources and content
- Natural language-based self help
- Makes recommendations directly to the subscriber
- Same access to data/knowledge that your CSR has
Outage notifications
Outage information communicated across Calix Agent Workforce Cloud, and to CommandIQ
- Automatically identifies service impacting outages
- Leverages Engagement Cloud to notify impacted subscribers via CommandIQ
Wi-Fi configuration
Premises connectivity and configuration analysis
- Speed and performance monitoring
- Quality of Experience insights on usage and performance of services
Calix One’s modern Large Language Model (LLM) application architecture utilizes Retrieval-Augmented Generation (RAG) and agents to connect LLMs to external data and tools.
Pioneering agentic AI for the service provider industry, the AI-enabled Calix One platform improves accuracy with current, domain-specific knowledge and enables complex, multi-step actions.
Trusted, scalable AI infrastructure revolutionizes how service providers compete and win
- Trust and security
- Orchestration
- Knowledge
- Data
Facilitates data privacy and access control to ensure AI systems are reliable, safe, ethical, and compliant.
- Core function: answer questions such as “Who can do what, where and when?” and governs agent behavior and decision-making authority
- Defines agentic autonomy and business logic enforcement
- Data retrieval security, audit trails, and human-in-the-loop supervision
Coordination of multiple AI agents, with distinct skills, to work together toward a shared, complex goal.
- Breaks down complexity into workflows of several steps
- Limits knowledge required for each incremental task
- Drives cross-domain outcomes
Structured information and learned patterns enable Agents to reason, plan, and make decisions.
- Knowledge graphs, machine learning models, and embeddings
- A RAG-based (Retrieval-Augmented Generation) architecture ensures that Large Language Models (LLMs) understand context and produce accurate outputs.
- MCP (Model Context Protocol) servers enable real-time contextualization and correlation of business data sources like campaign management, trouble ticketing and workforce management systems into the knowledge layer.
Aggregation of subscriber, premises and network data as the foundation for knowledge.
- It acts as a single, governed source of truth
- Calix, CSP, OSS/BSS and trusted partner data
Calix is building a robust, secure and scalable platform for modern cloud-native applications, leveraging Google Cloud's Kubernetes Engine (GKE) for deploying, managing and scaling containerized applications.
At the core of this platform is Calix’s proprietary data layer that provides deep 360-degree insights about each CSP's network and subscriber base. Built on Google’s strong data stack comprised of DataStreams and BigQuery, the data layer serves as the backbone for key AI implementations.
Building a robust knowledge layer, especially for Generative AI applications including techniques like RAG, Graph RAG using various VertexAI solutions, BigQuery and Cloud Spanner for real-time transactional consistency.
Calix’s system integration layer allows robust management of network traffic and telemetry information across a CSP's premises and access devices in near real-time through an industry standard secure NATS gateways integrated with Kafka and a real-time Store via Google Spanner.
The Calix One platform enables smart workflows that allow complex orchestration and real-time insights for a myriad of customer services including Wi-Fi management on RGs, subscriber onboarding on ONTs, network provisioning via OLTs, via Google Workflows backed by an Alloy DB operational store and Looker analytics.
The Calix Agent Workforce, built with the ADK framework using Gemini and other specialized LLMs, enables CSPs to deliver service faster and achieve hyper-scale operational efficiency.
The Calix One platform follows a multi-layered security approach using Cloud Armor, NGFW for perimeter protection and depth in observability with Google’s integrated SecOps Suite to secure the platform infrastructure in its entirety, following basic principles of least privilege and industry standard encryption to secure CSP networks and data.
The Calix Agent Workforce embeds sophisticated agents directly into a CSP’s day-to-day workflows, delivering automation of complex tasks. The result is secure, trusted, and actionable AI that enables CSPs to simplify marketing, operations and customer support.
Accelerate your success
All Calix customers can access the award-winning Calix Success™ organization to align leadership, staff, and analytics for effective AI activation.
The Calix Success team of industry experts works with service providers of all sizes and types to deliver an exceptional subscriber experience and accelerate business growth.
Frequently asked questions about Calix Agent Workforce
Calix One is an AI-native platform that unifies appliances, cloud software, AI agents, and managed services—enabling service providers to operationalize secure agentic AI to acquire more subscribers, grow revenue from existing subscribers, and increase subscriber loyalty.
Calix Agent Workforce embeds intelligent agents across critical workflows—from marketing and operations to customer support and subscriber apps—turning data, knowledge, and automation into real‑world impact.
Agentic AI enables personalized interactions at scale to increase subscriber satisfaction and loyalty, avails informed responses actionable insights to subscriber needs, and improves business operations with streamlined processes and automation of repetitive tasks.
Marketing, customer service and support, operations, and field teams use agentic AI to improve workflows with AI-driven intelligence and recommendations.
Agentic AI supports experience-led growth by enabling personalized, proactive, and consistent subscriber experiences at scale.