AI Workflow Automation
Power the future of broadband experiences with artificial intelligence from Calix
Calix Agent Workforce is the AI Experience Platform driving broadband business transformation. It turns challenges like declining ARPU, rising costs, and churn into growth opportunities by embedding agentic AI insights and workflow automation across operations, marketing, customer service, field tech, and subscriber communications.
By unifying data, workflows, and decisions in one secure platform, it accelerates innovation, delivers faster ROI, and expands market impact without traditional resource constraints.
Artificial intelligence (AI) refers to the capability of machines or computer systems to perform tasks that typically require human intelligence, such as learning, reasoning, problem-solving, and understanding language.
AI learns information on public websites, augmented by industry and service provider specific information that make broadband purpose-built AI responses relevant and accurate.
Anyone can benefit from AI, including businesses, educators, healthcare providers, students, and everyday users. AI can help automate tasks, improve decision-making, personalize experiences, and increase efficiency across many fields.
Agentic AI
What is Agentic AI?
Agentic AI refers to autonomous software agents that perform specific tasks with minimal human intervention. At Calix, these AI Agents are trained to:
- Automate customer success actions
- Optimize network operations
- Personalize subscriber engagement
- Streamline marketing and sales workflows
These agents are not generic bots—they’re purpose-built, context-aware, and aligned with the business goals of our customers. Whether it’s identifying behavioral segments, launching targeted campaigns, or managing service delivery, Calix AI Agents work behind the scenes to make broadband smarter and more responsive.
AI in action
Real-world applications
Traditional marketing often relies on broad messaging that fails to resonate. Calix AI flips the script by enabling micro-segmentation and dynamic campaign orchestration. Our AI agents analyze subscriber behavior, select the right message, choose the optimal channel, and time delivery for maximum impact. The result? Campaigns that feel personal, relevant, and timely—without requiring massive teams or manual effort.
Leveraging Google Cloud infrastructure, Calix is developing autonomous networking frameworks and workflow automation that leverage AI to manage infrastructure, detect anomalies, and adapt to changing conditions. This collaboration is driving breakthroughs in security, automation, and customer engagement.
Our AI-powered support stack integrates tools like Copilot, Outlook, and Teams to deliver instant summaries, automate responses, and streamline issue resolution. Weekly “AI Bites” challenges help employees build confidence with these tools, turning everyday tasks into opportunities for efficiency and learning.
Our AI journey
Join the AI movement
Whether you’re a broadband provider looking to innovate, a team member eager to learn, or a partner ready to collaborate, Calix invites you to be part of our AI journey.
