Artificial Intelligence
Power the future of broadband experiences with artificial intelligence from Calix
The Calix Agent Workforce transforms how broadband businesses operate. By embedding agentic AI across operations, marketing, customer service, field tech, and subscriber communications, it turns challenges like declining ARPU, rising costs, and churn into measurable growth opportunities.
Built on a single secure platform, the Agent Workforce unifies data, workflows, and decisions—accelerating innovation, delivering faster ROI, and expanding market impact without the constraints of traditional resources.
Artificial intelligence (AI) refers to the capability of machines or computer systems to perform tasks that typically require human intelligence, such as learning, reasoning, problem-solving, and understanding language.
AI learns information on public websites, augmented by industry and service-provider-specific information that make broadband purpose-built AI responses relevant and accurate.
Anyone can benefit from AI, including businesses, educators, healthcare providers, students, and everyday users. AI can help automate tasks, improve decision-making, personalize experiences, and increase efficiency across many fields.
Agentic AI
What is Agentic AI?
Agentic AI refers to autonomous software agents that perform specific tasks with minimal human intervention. At Calix, these AI agents are purpose-built for communications service providers (CSPs), trained to:
- Automate customer success actions
- Optimize network operations
- Personalize subscriber engagement
- Streamline marketing and sales workflows
These agents are not generic bots—they're context-aware and aligned with the specific business goals of each CSP. Whether it's identifying behavioral segments, launching targeted campaigns, or managing service delivery, Calix AI agents work behind the scenes to make broadband smarter and more responsive.
AI in action
Real-world applications
Calix AI agents take the guesswork out of marketing. By enabling micro-segmentation and dynamic campaign orchestration, they analyze subscriber behavior, select the right message, and choose the optimal channel and timing for maximum impact—helping CSPs run highly personalized campaigns without the need for large teams or manual effort.
Working with Google Cloud, Calix is developing AI-powered autonomous networking frameworks that manage infrastructure, detect anomalies, and respond to changing conditions in real time—advancing security, automation, and the overall subscriber experience.
The Calix AI-powered support stack integrates tools like Copilot, Outlook, and Teams to deliver instant summaries, automate responses, and streamline issue resolution. Weekly "AI Bites" challenges keep CSP support teams engaged and growing—providing short, practical exercises that build confidence with AI tools and improve efficiency over time.
Our AI journey
Join the AI movement
Whether you’re a CSP looking to innovate, a team member eager to learn, or a partner ready to collaborate, Calix invites you to be part of our AI journey.
