Revenue EDGE Managed Services

Deliver the ultimate Wi-Fi experience
with premium managed services
for your subscribers

Revenue EDGE Managed Services

Deliver the ultimate Wi-Fi experience
with premium managed services
for your subscribers

 

Launch valuable applications for your subscribers
with the Revenue EDGE as your foundation​

Give your subscribers the tools to manage, automate and secure their network through a growing ecosystem of Calix partners.

These applications are available to subscribers with the CommandIQ® mobile app. ​

 

New experiences start with the mobile app

Put convenience and control at their fingertips

CommandIQ® is a stunning mobile app that offers a unique combination of consumer design and carrier-class capabilities to elevate your brand while enabling flawless delivery of managed services to help you simplify subscriber engagement, excite subscribers with your brand and grow your value.

For subscribers, it delivers everything they need to control every aspect of the connected home experience.  

 
 

An ever-growing family of managed services—all managed by you​

Click each icon to laern more about the Managed Service offering.

 
 
 

BSPs can now protect children from online dangers as Calix launches new managed service with online safety leader, Bark

 

Calix launches Servify Care, a comprehensive connected-device protection program your subscribers will love

 

​Home network protection to prevent malicious activity

ProtectIQ™

 

Deliver home network protection that provides peace of mind​

Home networks can be the target of cyberattacks, random probing for vulnerabilities and unprotected devices. ​

ProtectIQ™ provides subscribers:

  • Malicious website protection, anti-virus and anti-ransomware packet inspection, and intrusion detection.​
  • ​Traffic monitoring that automatically blocks anything that looks suspicious coming into the home.
  • A dashboard to demonstrate how this service is actively protecting the home network.
  • With notifications when content is blocked. And you'll receive the credit for keeping their home protected.

Enhanced parental controls take your service to the next level​

ExperienceIQ™

 

Give subscribers control of their online experience​

​Subscribers want the ability to manage the content, applications and websites for devices connected to their home network. ​

ExperienceIQ™ provides subscribers:

  • Enhanced parental controls that give them the ability to enforce the rules they’ve established for their home.
  • My Priorities allows you to prioritize applications and devices within your subscriber's home network.
  • Family profile tools to manage the content and hours of use for each connected device in the home.
  • Easy management through the CommandIQ® mobile app. Subscribers will be less likely to call their service provider's help desk.​

Connected camera solution brings peace of mind

Arlo Secure

Offer a market-leading connected camera solution​

A unique new addition that brings your subscribers peace of mind with Arlo’s trusted brand, fully integrated with the Calix Cloud for simple deployment to your subscribers.​

Arlo Secure provides subscribers:​

  • A connected camera solution, complete with Wi-Fi enabled cameras, the Arlo app, and AI capabilities such as object detection, activity zones, and cloud video history​
  • The ability to self-monitor their perimeter and be aware of who is at their front door, even when they’re away​
  • Advanced smart home support, compatible with Alexa, Google Home, Apple Home Kit, and more

Calix offers a comprehensive onsite workshop for CSRs and Field Installers to accelerate ramp of Arlo Secure with your subscribers. Learn more about the EDGE Enablement Workshop here

 

Calix and Arlo partnership expands to offer simple and exciting end-to-end managed security

Only available from your broadband Service Provider

Simplify the security experience for your subscriber, and deploy the pre-integrated solution in days​

Excite subscribers with a fully managed service featuring the latest, world-class industrial design​

Grow your revenue through behavioral analytics, marketing automation, and best practices from Calix Customer Success Services​

Announced at ConneXions 2022

HomeOfficeIQ™

 

Giving broadband service providers another differentiated Managed Service tailored to work-from-home subscribers

  • Enable subscribers to stay connected even when fiber is interrupted
  • Improve resilience for specific networks, keeping important devices online
  • Retain work-from-home subscribers with a new solution that responds to evolving consumer needs
 

SCTelcom sees 95 percent uptake of ProtectIQ, driving 200 percent spike in premium Wi-Fi service tier

“By leveraging the full power of the Revenue EDGE, we have seen a tremendous take rate of this value-added service in just one year, contributing to our overall 20 percent increase in managed Wi-Fi services adoption among our members.”

 

—Carla Shearer, CEO and general manager for SCTelcom

Bascom achieves 95 percent EDGE Suites adoption, reduces support call duration by 80 percent

“We had a strategic imperative to move away from selling routers on a one-off basis to offering our members a high-quality, subscription-based home network experience that delivers everything in one package, at one price.”

 

—Nate Brickner, CEO and general manager of Bascom Communications

99 percent uptake of premium Wi-Fi service among new subscribers

“Our subscribers have enthusiastically embraced our first managed service offering, Apex Managed WIFI, and we’re excited to be extending this to include new services, such as managed smart home solutions from Arlo, available within Calix EDGE Suites."

 

—Chad Mix, marketing director for Norvado

The ultimate Wi-Fi experience keeps getting better

Device warranty protection program to join Managed Services

As new devices proliferate in subscribers’ homes, service providers are now best positioned to offer device warranty programs that are fully integrated into the Revenue EDGE solution and expand their relationships with subscribers and solidify their brand in the home.

Servify enables CSPs to offer protection programs to subscribers as they add new devices to their connected homes. CSPs will be able to

  • Deliver after-sales device protection, exchange, and buyback programs for multiple OEM brands.
  • Provide peace of mind to subscribers with numerous connected devices in their homes.  
  • Drive ARPU with incremental services. 

Managed Services need EDGE Insights

Data and insights are critical components to enabling and supporting subscribers, demonstrating the value of the suites, and improving adoption of new services.

 

EDGE Insights: Calix Support Cloud

Use Support Cloud for complete Managed Services management. Your frontline support can not only easily activate and enable ProtectIQ and ExperienceIQ remotely, but also configure the settings to calibrate them to meet specific household needs.

EDGE Insights: Calix Marketing Cloud

Use Marketing Cloud to improve adoption of ProtectIQ and ExperienceIQ. ​

  • View subscription and penetration data.​

  • Identify subscribers who have set up basic parental controls in CommandIQ® and run a campaign to share the value of upgrading to ExperienceIQ.​

  • Use the ProtectIQ lens to view all threats that have been blocked in the network, then leverage this information to produce a monthly report to demonstrate the continued value for your subscribers or use it in campaign materials to drive new sign-ups.
 

CommandIQ®

Excite subscribers and elevate your brand

Transform your brand perception by exciting your subscribers with the most stunning mobile application on the market—delivered by you.

 

How does it work?

CommandIQ requires the Calix Experience Innovation Platform and works with both GigaCenter and GigaSpire BLAST systems