Service providers can transform their businesses by automating repetitive functions that keep operations teams busy.
Anticipate subscriber-impacting issues before they become problems. Optimize and automate your operational processes for maximum efficiency. Partner with customer support to quickly resolve issues and minimize escalations.
Automation can replace many of the repetitive, time-consuming actions that keep operations teams busy today.
For both AXOS and EXA systems, Operations Cloud provides BSPs with real-time geo-mapping of network events and alarms with impacted subscribers.
Including end-to-end service provisioning for AXOS Voice and Data that removes manual steps and minimizes human error.
Data and insights from Operations Cloud are shared with Support Cloud, providing an enhanced, single view for customer service representatives (CSRs).
Configurable network health thresholds, along with customizable and programmable alarm notifications and automated reporting, help operations staff easily identify and prioritize critical issues.
BSPs can use Operations Cloud for network health, insights, alarm management and traffic monitoring while concurrently using SMx and CMS for provisioning. When operators want to migrate their provisioning to Operations Cloud, they’ll have the tools to easily do it at their own pace.
How can broadband service providers (BSPs) move quickly to capture market opportunities, and take their business to the next level? Learn more about how our customers are transforming operations.
Predict the unpredictable with real-time analytics. Slash labor costs and maximize operational efficiencies with automation and dynamic provisioning. Reduce customer service problem escalations and truck rolls. Deliver a fantastic subscriber experience with services brought to market quickly and efficiently.
Designed to help you simplify your operations, excite your subscribers with the ultimate experience, and grow your business.
Calix Operations Cloud allows personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers. Fewer service outages and faster time to resolution results in happier subscribers.
Calix Operations Cloud provides operations personnel with the ability to quickly visualize network events, analyze network performance and determine any subscriber impacts. Operations teams use predictive intelligence to identify and fix problems before they impact subscribers.
At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.
Calix Premier Success for Operations is integral to maximizing your ROI with Calix Operations Cloud. The benefit to your team is immediate and continuous:
The powerful combination of Calix Operations Cloud and CommandIQ® will take your customer experience to the next level.
Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.
With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.
Watch the webinar recording to discover how service providers like Bascom Communications are driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app, and reducing support call duration.