How do you transform broadband
operations with insights, proactive
intelligence and automation?
Actionable insights from Operations Cloud allow network operations, customer support, and field technicians to work better together.
Preventative measures cost less than dealing with problems after they occur—and it means less disruption for subscribers.
As your footprint expands, how are your support and operations teams keeping pace with skyrocketing subscriber expectations and increasing network complexity?
For both AXOS and EXA systems, Operations Cloud provides BSPs with real-time geo-mapping of network outages, critical events and alarms along with impacted subscribers.
Get the right information to the right people at the right time by using Operations Cloud to provide outage information directly to CSRs in Support Cloud.
BSPs can use Operations Cloud for network health, insights, alarm management and traffic monitoring while concurrently using SMx and CMS for provisioning. When operators want to migrate their provisioning to Operations Cloud, they’ll have the tools to easily do it at their own pace.
Easily configure and activate new Managed Services, including bulk activation of ProtectIQ® and ExperienceIQ®.
How can broadband service providers (BSPs) move quickly to capture market opportunities, and take their business to the next level? Learn more about how our customers are transforming operations.
How broadband service providers can embrace end to end automation—their secret weapon—to help stressed workforces reduce human error, free up time and personnel to focus on more strategic tasks and deliver an amazing subscriber experience.
Designed to help you simplify your operations, excite your subscribers with the ultimate experience, and grow your business.
Calix Operations Cloud provides operations personnel with the ability to quickly visualize network outages and determine impacted subscribers. Operations teams use machine learning (ML) to proactively identify problems before they impact subscribers.
Calix Operations Cloud allows personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers. Fewer service outages and faster time to resolution results in happier subscribers.
Calix Operations Cloud provides real-time, end-to-end visibility, allowing issues to be fixed remotely, without having to schedule a technician visit to a home, cabinet, or central office.
At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.
Calix Premier Success for Operations is integral to maximizing your ROI with Calix Operations Cloud. The benefit to your team is immediate and continuous:
The powerful combination of Calix Operations Cloud and CommandIQ® will take your customer experience to the next level.
Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.
With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.
Watch the webinar recording to discover how service providers like Bascom Communications are driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app, and reducing support call duration.
