Operational Intelligence that provides the right
information to the right people at the right time

Transform broadband operations
with insights, proactive intelligence
and automation

Operational Intelligence that provides the right
information to the right people at the right time

Transform broadband operations
with insights, proactive intelligence
and automation

 

Be proactive and deliver the ultimate subscriber experience

Turn broadband operations into a subscriber experience differentiator

Proactive vs reactive in the battle for broadband operations

Let’s compare mindsets, reactive against proactive, to see what’s possible with new thinking, and end-to-end visibility.

Take operations from reactive to proactive using insights and automation

An easy to use roadmap for streamlining operations, so you can focus on delivering an amazing subscriber experience.

Take your operations efficiency to new heights with intelligent automation

Broadband operations teams have a long and growing list of responsibilities. One minute you’re overseeing a network upgrade, the next you’re investigating a network alarm or addressing a security incident.

Get the right information—to the right people
at the right time

Geo-mapping of network alarms with impacted subscribers

For both AXOS and EXA systems, Operations Cloud provides BSPs with real-time geo-mapping of network events and alarms with impacted subscribers.

Optimized and automated workflows​​

Simple, repetitive tasks automated; freeing up valuable personnel for more important, complex tasks​.​

Enhance Support Cloud

Data and insights from Operations Cloud are shared with Support Cloud, providing an enhanced, single view for customer service representatives (CSRs).

Configurable health thresholds and intelligent alarm management

Configurable network health thresholds, along with customizable and programmable alarm notifications and automated reporting, help operations staff easily identify and prioritize critical issues.

Complimentary to SMx and CMS

BSPs can use Operations Cloud for network health, insights, alarm management and traffic monitoring while concurrently using SMx and CMS for provisioning. When operators want to migrate their provisioning to Operations Cloud, they’ll have the tools to easily do it at their own pace.

 
 

Operations Cloud—Sterling Municipal Light

How can broadband service providers (BSPs) move quickly to capture market opportunities, and take their business to the next level? Learn more about how our customers are transforming operations.

 

Tips and tricks to optimize your network operations and keep your subscribers happy

Predict the unpredictable with real-time analytics. Slash labor costs and maximize operational efficiencies with automation and proactive intelligence. Reduce problem escalations and truck rolls. Deliver a fantastic subscriber experience brought to market quickly and efficiently.

 
 

Calix Operations Cloud awarded ‘2022 Cloud Computing Product of the Year’, spotlighting innovations that enable even the smallest BSPs to simplify their business and grow their value.

 

Calix Operations Cloud can help​

Designed to help you simplify your operations, excite your subscribers with the ultimate experience, and grow your business.​

Turn Operations into a subscriber experience differentiator

Calix Operations Cloud allows personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers. Fewer service outages and faster time to resolution results in happier subscribers​​.​

Visualize network events
and analyze subscriber
impacts

Calix Operations Cloud provides operations personnel with the ability to quickly visualize network events, analyze network performance and determine any subscriber impacts. Operations teams use predictive intelligence to identify and fix problems before they impact subscribers.

Improve Operations
efficiency and
reduce costs

Calix Operations Cloud provides real-time, end-to-end visibility, allowing issues to be fixed remotely, without having to schedule a technician visit to a home, cabinet, or central office.

 
 

Operations Cloud and the Calix End-to-End Solution Strategy

Operations Cloud brings the Calix End-to-End Solution Strategy to life, improving operational efficiency through process automation and a holistic view of the network. This allows for end-to-end, real-time monitoring and detection and resolution of problems before subscribers are impacted.

 

Explore the possibilities to simplify your network operations​

With the continuing demand for higher bandwidth services, subscribers rely on you to provide consistent and reliable services. Calix operations cloud makes it simple for network operations teams to have end to end service visibility. 

 
 

Operations Cloud and the Calix End-to-End Solution Strategy

Operations Cloud brings the Calix End-to-End Solution Strategy to life, improving operational efficiency through process automation and a holistic view of the network. This allows for end-to-end, real-time monitoring and detection and resolution of problems before subscribers are impacted.

 

Explore the possibilities to simplify your network operations​

With the continuing demand for higher bandwidth services, subscribers rely on you to provide consistent and reliable services. Calix operations cloud makes it simple for network operations teams to have end to end service visibility. 

Looking for another way to reduce trouble calls and truck rolls?

We have an app for that!

It’s time to add a self-service mobile app to your toolkit

The powerful combination of Calix Operations Cloud and CommandIQ® will take your customer experience to the next level.​​

Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.​​

With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.

 
 

Bascom Communications taps into the power of a mobile app

Watch the webinar recording to discover how service providers like Bascom Communications are driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app, and reducing support call duration.

Calix Premier Customer Success for Operations​

Our collective knowledge. Your accelerated growth​.

 

At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.

Calix Premier Success for Operations is integral to maximizing your ROI with Calix Operations Cloud. The benefit to your team is immediate and continuous:​

  • Achieve a faster return on your Calix Cloud investment​
  • Accelerated adoption and integration into your operational workflows​
  • Achieve and exceed your technical, business, and subscriber experience objectives​