Minimize truck rolls, reduce support costs,
and increase subscriber satisfaction​

Transforms broadband operations
with complete visibility of the
end-to-end experience​

Minimize truck rolls, reduce support costs,
and increase subscriber satisfaction​

Transforms broadband operations
with complete visibility of the
end-to-end experience​

Cut through the noise and identify service-affecting issues quickly and easily

Remove the guesswork from troubleshooting
subscriber issues​

Broadband Operations teams are balancing the need to become lean and agile with continuing to improve subscriber experience and proactively addressing service availability challenges. These challenges include having to sift through the noise from multiple network- and service-affecting issues simultaneously affecting their Network Operations Center (NOC), Help Desk, and Field Operations.

Identifying and resolving problems quickly—before they affect subscribers—is key.​

Calix Operations Cloud provides real-time visibility of what is happening, from an end-to-end perspective, allowing personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers.​

 

Simplify operations by seamlessly managing and delivering the ultimate subscriber experience​

Complete E2E visibility​​

Common operations view, with holistic, 360-degree view provides visibility of both the access and premises networks​.​

Alarm prioritization​

Ranking of alarms generated by service-affecting events​.​

Precise identification of issues​​

Details on the source of service-affecting issues (not just the symptoms), with suggestions for resolution​​.​

Improved processes

End-to-end provisioning capabilities and improved processes for systems and services turn-up​​.​

Optimized and automated workflows​​

Simple, repetitive tasks automated; freeing up valuable personnel for more important, complex tasks​.​

Proactive and predictive maintenance​

Advanced machine learning algorithms generate and prioritize maintenance recommendations, allowing red-flagged infrastructure to be replaced before equipment failure occurs​.​

Calix Operations Cloud can help​

Designed to help you simplify your operations, excite your subscribers with the ultimate experience, and grow your business.​

Minimize
truck rolls​

Calix Operations Cloud provides real-time, end-to-end visibility, allowing issues to be fixed remotely, without having to schedule a technician visit to a home, cabinet, or central office.

Reduce
support costs ​​

Calix Operations Cloud allows service-affecting events to be prioritized and fixed—often before they affect subscribers. This reduces calls to the help desk. When subscribers do call, issues can be fixed quickly and correctly, reducing call resolution times​.​

Increase
subscriber satisfaction ​​

Calix Operations Cloud allows personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers. Fewer service outages and faster time to resolution results in happier subscribers​​.​

 

Common EXA and AXOS systems provisioning​

Calix understands the need to integrate existing deployments (and their services) into a common back-office provisioning and management view. This consolidated view simplifies the operation of the combined network and enables you to focus on the growth of your network. Calix Operations Cloud allows you to monitor your existing EXA network (that is currently managed using Calix CMS), add systems powered by the Network Innovation Platform (AXOS leverages the Intelligent Access EDGE solution), and provide operations teams with a single view of the  operation of their network. ​

The same applies to ONTs and Wi-Fi systems, with complete support for both GigaCenter and GigaSpire systems, as well as more than 80 third-party CPE.​

Keeping all systems on the latest software optimizes system health, enables new features, and improves the customer experience.​

Operations Cloud provides the ability to provision, monitor, maintain and manage the entire end-to-end subscriber-facing network, from the subscriber premises to the access network edge.

 
 

Common EXA and AXOS systems provisioning​

Calix understands the need to integrate existing deployments (and their services) into a common back-office provisioning and management view. This consolidated view simplifies the operation of the combined network and enables you to focus on the growth of your network. Calix Operations Cloud allows you to monitor your existing EXA network (that is currently managed using Calix CMS), add systems powered by the Network Innovation Platform (AXOS leverages the Intelligent Access EDGE solution), and provide operations teams with a single view of the  operation of their network. ​

The same applies to ONTs and Wi-Fi systems, with complete support for both GigaCenter and GigaSpire systems, as well as more than 80 third-party CPE.​

Keeping all systems on the latest software optimizes system health, enables new features, and improves the customer experience.​

Operations Cloud provides the ability to provision, monitor, maintain and manage the entire end-to-end subscriber-facing network, from the subscriber premises to the access network edge.

 

Looking for another way to reduce trouble calls and truck rolls?

We have an app for that!

It’s time to add a self-service mobile app to your toolkit

The powerful combination of Calix Operations Cloud and CommandIQ® will take your customer experience to the next level.​​

Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.​​

With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.

 
 

Bascom Communications taps into the power of a mobile app

Watch the webinar recording to discover how service providers like Bascom Communications are driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app, and reducing support call duration.

Calix Premier Customer Success for Operations​

Our collective knowledge. Your accelerated growth​.

At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.

Calix Premier Success for Operations is integral to maximizing your ROI with Calix Operations Cloud. The benefit to your team is immediate and continuous:​

  • Achieve a faster return on your Calix Cloud investment​
  • Accelerated adoption and integration into your operational workflows​
  • Achieve and exceed your technical, business, and subscriber experience objectives​