Overview
Transform operations and elevate the customer experience
By predicting network behaviors, proactively addressing issues that impact network performance, and obtaining deeper insights into network traffic and subscriber usage trends, operations teams can deliver an unrivaled customer experience.
Identify issues faster by visualizing network outages, alarms, and impacted subscribers on a real-time geo-map.
Simplify operations and address problems quickly by providing automated outage information to multiple teams.
Service providers can utilize Operations Cloud for network health, insights, alarm management, and traffic monitoring while using SMx and CMS for PON provisioning.
Dramatically reduce service turnup time by configuring and activating new services with guided workflows.
Use artificial intelligence and machine learning to predict potentially service-impacting events.
Improve efficiency and reduce costs by sharing data and insights across business functions, including operations, support, and field techs.
Quick and simple geo-map visualization of network status includes service disruptions and subscribers impacted.
- Quickly identify the status of network systems
- Pinpoint issues with custom filtering on system types and alert types
- Specifically identify ‘high-value’ subscribers
- Access service disruption details in one click
Configure and run ONT-based speed, latency and jitter testing in addition to existing RG-based testing capabilities.
- Faster and more accurate problem resolution by differentiating between performance issues in the network vs. performance issues in the subscriber premises
- Support of the (non-RG) testing requirements of Open Access Networks
- Historical reporting on recent tests run
- OPEX reduction with an integrated platform approach that simplifies testing—reducing truck rolls and increasing FCR.
Assure the broadband experience with proactive notifications and reporting on subscribers, systems and services.
- Automated reporting on top subscribers with alarms and scheduling of traffic reports
- Reduction in the amount of time operations teams spend looking for issues/anomalies
- Assistance to operations teams proactively identifying issues, thereby improving CSAT and NPS
- Customizable reporting and notifications provide operations, support and field teams with the right information at the right time
Mobile field operations via a Calix Cloud-integrated app with real-time insights to simplify installation validation, troubleshooting and repair. Field techs are able to quickly run ONT speed tests and verify ONT status.
The Speed and Performance Insights dashboard in Operations Cloud provides comprehensive test reporting and visibility of subscriber, field tech, customer support, and operations test activities.
BSPs can now analyze on-demand, background, room-to-room, ONT, and gateway testing—enabling quick and proactive identification of performance issues across a large population of test systems.
Intelligent Access
Redefine access of the network by radically simplifying its architecture and operations with one common service model, while reducing operational expenses.
Unlimited Subscriber
Discover unlimited ways to deliver on the changing needs and behaviors of your subscribers, whether it’s in their homes, small businesses, MDUs, or other organizations throughout your community.
Success Delivery
Reduce risk, scale your team, and accelerate the deployment of next generation solutions—while overcoming barriers to business transformation.
Success Guidance
Value-added resources and expert guidance to achieve and exceed objectives, accelerate time-to-value, and obtain maximum return on Calix Cloud, premises, and access investments.
Success Education
Meet the diverse training needs of your employees with flexible education solutions for deploying, configuring, maintaining and growing broadband networks.
Service Cloud
Simplify support and improve operational efficiency to deliver an exceptional subscriber experience with service excellence.
Engagement Cloud
Make every interaction with subscribers count with insights that enable you to deliver the experiences they want while growing brand value.