3 Providers Drive Growth and Subscriber Satisfaction With Data Insights—And You Can, Too

You already know what it takes to run a successful broadband business—strong teams, powerful tools, and a relentless focus on delivering exceptional subscriber experiences. The challenge is to see clearly what drives your performance and know which actions will create the biggest impact.
 

Every day, your network and subscriber experience generate a wealth of data. Hidden in that data are the answers to what’s working, what’s not, and where you can make the most meaningful improvements. Calix Business Insights brings those answers to the surface—transforming complex data into clear direction for growth, operational efficiency, and subscriber satisfaction.

Three Providers Turn Data Into Direction With Business Insights

But don’t just take our word for it. Hear how broadband service providers (BSPs) are partnering with Business Insights to drive business performance and an exceptional subscriber experience. 
 

From Data Silos To Proactive Growth 

Garden Valley Technologies (GVT) partnered with Business Insights to map trouble tickets by region—drilling down to the optical line terminal (OLT) and port level, and pinpointing the hardware and geographic areas driving repeat issues. GVT discovered that 20 percent of subscribers had multiple trouble tickets within 30 days, and 24 percent experienced repeat issues within a year. 
 

With these insights, GVT implemented lasting fixes that reduced repeat incidents, minimized disruptions, and created a faster, more proactive service model. This data-driven approach enabled targeted maintenance and upgrades, and more efficient resource deployment. 
 

Smarter Operations Deliver Measurable Results

Tombigbee Fiber partnered with Business Insights to improve service quality and streamline operations. By bringing installations in-house and leveraging the Calix Field Service App, Tombigbee reduced post-connect trouble tickets occurring within the first 30 days by 77 percent. While many BSPs see repeat trouble ticket rates around 30 percent over six months, Tombigbee’s rate dropped to just 8 percent—proving that issues are increasingly resolved right the first time. 
 

This data-driven approach, aligned with operations and service excellence, improves subscriber satisfaction and long-term loyalty—contributing to Tombigbee’s exceptional +91 Net Promoter Score℠ (NPS®).
 

Aligning Teams Around Subscriber-First Strategies

RTC Networks unified marketing, operations, and support data, partnering with Business Insights to eliminate silos. Deep analytics revealed connections between network health, subscriber behavior, and satisfaction. Frontline teams received actionable recommendations to deliver faster resolutions and higher satisfaction scores—strengthening RTC’s subscriber-first culture across the organization.

Clarity, Confidence, and Measurable Outcomes 

Behind every Business Insights success story is a collaborative partnership—one that begins with understanding your unique business goals and continues through execution. The Business Insights team combines hands-on discovery, secure data collection, rigorous analysis, and impactful visualization to reveal the story behind your numbers. From identifying priorities to crafting custom KPIs and unearthing actionable trends, Business Insights delivers more than reports—it’s an ongoing partnership that turns complexity into clarity and insight into measurable outcomes.
 

Across the broadband industry, service providers must act now to replace guesswork with actionable intelligence. With Business Insights, you gain the visibility, strategy, and confidence to drive results—operational efficiency, revenue growth, and subscriber delight—every step of the way.
 

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.