Your Subscribers Need More Than Speed—Here’s How BXPs Are Accelerating Growth

Speed may have helped broadband service providers (BSPs) enter the market, but it’s no longer enough to stand out. As more service providers flood the market with higher speeds and lower prices as the centerpiece of their offerings, the service providers pulling ahead are those delivering more than connectivity—they’re delivering experiences. The future belongs to broadband experience providers (BXPs).

Lead With Experience: Why the Future Belongs to BXPs

The journey to becoming a BXP in residential markets starts with SmartHome™. With SmartHome solutions like ProtectIQ® and ExperienceIQ®, BXPs can offer value-based offers that meet real subscriber needs—enhanced security, parental controls, and optimized performance for the moments that matter the most. These solutions go beyond connectivity to deliver peace of mind and convenience, creating differentiation that drives ARPU and long-term loyalty.
 

While value-based offers with SmartHome today set BXPs apart from the competition, subscribers' needs are ever-changing, and SmartHome is evolving to meet their needs in the AI era. So what’s coming next?

• CommandIQ® 3.0 becomes the engagement engine that brings SmartHome altogether.  This intelligent app empowers subscribers from day one with intuitive service delivery and intelligent control over their home network. New capabilities—like in-app Promotion and Announcement tiles—set the stage for engagement throughout the subscriber lifecycle.
  
  
• MyPrioritiesIQ® takes subscriber experience customization to the next level with dynamic prioritization settings that put gaming, working, or streaming first when bandwidth matters most.

Together, SmartHome and CommandIQ® form the foundation of a smarter, more connected subscriber experience—one that’s personalized, intuitive, and built for growth.

What Happens When You Shift the Focus?

The results speak for themselvesW when BSPs shift their focus from delivering speed to delivering value, the subscriber experience improves, and business growth follows. OC Fiber leveraged a personalized CommandIQ® app and immediately saw a spike in engagement. Sprout Fiber Internet accelerated app adoption, improved satisfaction scores, and empowered their subscribers to manage their own experience.
 

BXPs embracing this model are seeing measurable results:

• Higher engagement
  
  
• Stronger retention
  
  
• Increased ARPU
  
  
• Faster adoption of premium services
   

By focusing on engagement and solutions that complement subscriber’s lifestyles, BXPs are driving incremental growth and delivering subscriber experiences that matter.