Skip to main content

CommandIQ

Redefining subscriber experience for the AI era

Deliver a smarter home experience with a branded mobile app that puts intelligent control, security, and personalization in subscribers’ hands.

Overview

Your brand. Their experience. One intelligent app.

CommandIQ 3rd Generation* is built to help broadband experience providers do what matters most: Simplify operations. Innovate subscriber experiences and evolve with their needs. Grow loyalty and revenue. With its new sleek interface and powerful new tools, it’s easier than ever for subscribers to self-install, protect their families, and engage with your brand. 

*Coming August 2025

Product details

Elevate every experience

CommandIQ 3.0 is purpose-built to deliver a secure, personalized connected home experience for every household member. Its sleek interface and powerful features make managing the smart home simple, intuitive, and tailored to each user’s needs.

Deepen engagement
Build loyalty and drive engagement through a fully branded experience

CommandIQ allows broadband experience providers to deliver a fully branded app that reinforces their identity across every subscriber touchpoint. The app includes dynamic promotion and announcement tiles that highlight new services, increase subscriber awareness, and support upsell opportunities. These features boost satisfaction, app engagement, and long-term retention by keeping the brand at the center of the digital experience. 

Empower subscribers
Encourage subscribers to self-service and self-install

The new generation of CommandIQ enhances subscriber convenience and satisfaction by unifying access to subscriber account management and support within the app. This paired with intuitive self-service tools in one app encourages subscribers to self-serve resulting in reduced trouble calls and truck rolls. This gives broadband experience providers the option to offer choice in service management and delivery to increase NPS/CSAT.

Phone with CommandIQ notification
Control and personalize
Personalize the experience while reducing support needs

CommandIQ's new Quick Link tiles simplify how subscribers manage their network—right from the home page. Quick links encourages total control over device management, usage prioritization, and real-time alerts to drive down support calls—boosting app adoption and perceived value.

CommandIQ app with BSP Allo logo
Command center
Drive app engagement and solution adoption by integrating third-party services

The new generation of CommandIQ integrates third-party apps to deliver one seamless experience for your subscribers, drive daily engagement and reinforce the role as the central platform for managing the digital home.

Arlo camera posted to outdoor space
Safe. Secure. Simple.
Built-in tools to help subscribers manage threats and screen time

ProtectIQ and ExperienceIQ provide built-in security, content control, and threat protection—all managed through CommandIQ. Subscribers stay informed and protected in real time, helping  to deliver peace of mind, drive retention, and reinforce the value of services. 

The child is learning on a tablet while the dad is looking at the screen

Benefits and features

SmartHome solutions at their fingertips

CommandIQ 3rd generation is purpose-built to keep subscribers engaged while streamlining billing and support. With intuitive tools and dynamic features, it helps drive loyalty, reduce churn, and grow long-term value.

ProtectIQ®

Always-on cybersecurity monitoring and threat detection, automatic blocking and in-app security insights to keep the home network safe

ExperienceIQ®

Access customizable parental controls and content filtering to manage screen time, app access, and online activity

MyPrioritiesIQ™

Optimize bandwidth and device performance with modes for Work, Gaming, and Streaming—all activated in a few taps

Arlo®

Check your camera health and get direct access to your video monitoring with a tap of a button

Bark®

Direct access to Bark App for monitoring and filter customization

Self-install simplified

Seamless self-install and self-upgrade experiences with interactive tutorials

Your app. Your brand. Their loyalty.

CommandIQ empowers you to turn every subscriber interaction into a branded experience that builds long-term loyalty. With your logo, colors, and name front and center, your app becomes more than a utility—it becomes an extension of your brand's promise.

Market activation

Tools and content to market CommandIQ

Launch smarter. Scale faster.

From creative assets to playbooks and expert training, Calix Success makes it easy to help you launch, promote, and scale your full SmartHome portfolio with CommandIQ 3.0. Whether you want to “do it yourself” or “do it with us,” we’ve got you covered. Move from concept to campaign with confidence and speed. 

News and insights

How broadband experience providers can deliver smarter homes for subscribers

The simple way to empower subscribers with smarter homes

Start thinking of your mobile app as an engine to improve subscriber experiences, while simplifying and growing your business.

Create the frictionless self-install or self-upgrade experience subscribers want
Read blog
Accelerate subscriber onboarding and deliver an exceptional first touchpoint
Read Blog
Deliver broadband assurance with the power of the platform
Read blog

Customer successes

Customer success stories

TISD provides an exceptional subscriber experience
Watch TISD video
Advanced strategies for optimizing the customer experience with Norvado
Watch webinar replay
3 ways our CTC broadband in a box has transformed operations
Read CTC blog

Related products and services

Additional ways to accelerate success