CommandIQ
Redefining subscriber experience for the AI era
Deliver a smarter home experience with a branded mobile app that puts intelligent control, security, and personalization in subscribers’ hands.
CommandIQ 3.0: The App Subscribers Keep Engaging With
Overview
Your brand. Their experience. One intelligent app.
CommandIQ 3rd Generation* is built to help broadband experience providers do what matters most: Simplify operations. Innovate subscriber experiences and evolve with their needs. Grow loyalty and revenue. With its new sleek interface and powerful new tools, it’s easier than ever for subscribers to self-install, protect their families, and engage with your brand.
*Coming August 2025
Product details
Elevate every experience
CommandIQ 3.0 is purpose-built to deliver a secure, personalized connected home experience for every household member. Its sleek interface and powerful features make managing the smart home simple, intuitive, and tailored to each user’s needs.
- Deepen engagement
- Empower subscribers
- Control and personalize
- Command center
- Safe. Secure. Simple.
CommandIQ allows broadband experience providers to deliver a fully branded app that reinforces their identity across every subscriber touchpoint. The app includes dynamic promotion and announcement tiles that highlight new services, increase subscriber awareness, and support upsell opportunities. These features boost satisfaction, app engagement, and long-term retention by keeping the brand at the center of the digital experience.

The new generation of CommandIQ enhances subscriber convenience and satisfaction by unifying access to subscriber account management and support within the app. This paired with intuitive self-service tools in one app encourages subscribers to self-serve resulting in reduced trouble calls and truck rolls. This gives broadband experience providers the option to offer choice in service management and delivery to increase NPS/CSAT.

CommandIQ's new Quick Link tiles simplify how subscribers manage their network—right from the home page. Quick links encourages total control over device management, usage prioritization, and real-time alerts to drive down support calls—boosting app adoption and perceived value.

The new generation of CommandIQ integrates third-party apps to deliver one seamless experience for your subscribers, drive daily engagement and reinforce the role as the central platform for managing the digital home.

ProtectIQ and ExperienceIQ provide built-in security, content control, and threat protection—all managed through CommandIQ. Subscribers stay informed and protected in real time, helping to deliver peace of mind, drive retention, and reinforce the value of services.

Benefits and features
SmartHome solutions at their fingertips
CommandIQ 3rd generation is purpose-built to keep subscribers engaged while streamlining billing and support. With intuitive tools and dynamic features, it helps drive loyalty, reduce churn, and grow long-term value.
Always-on cybersecurity monitoring and threat detection, automatic blocking and in-app security insights to keep the home network safe
Access customizable parental controls and content filtering to manage screen time, app access, and online activity
Optimize bandwidth and device performance with modes for Work, Gaming, and Streaming—all activated in a few taps
Check your camera health and get direct access to your video monitoring with a tap of a button
Direct access to Bark App for monitoring and filter customization
Seamless self-install and self-upgrade experiences with interactive tutorials
Your app. Your brand. Their loyalty.
CommandIQ empowers you to turn every subscriber interaction into a branded experience that builds long-term loyalty. With your logo, colors, and name front and center, your app becomes more than a utility—it becomes an extension of your brand's promise.
Market activation
Tools and content to market CommandIQ
Launch smarter. Scale faster.
From creative assets to playbooks and expert training, Calix Success makes it easy to help you launch, promote, and scale your full SmartHome portfolio with CommandIQ 3.0. Whether you want to “do it yourself” or “do it with us,” we’ve got you covered. Move from concept to campaign with confidence and speed.
News and insights
How broadband experience providers can deliver smarter homes for subscribers
The simple way to empower subscribers with smarter homes
Start thinking of your mobile app as an engine to improve subscriber experiences, while simplifying and growing your business.
Customer successes
Customer success stories
TISD provides an exceptional subscriber experience
Watch TISD videoAdvanced strategies for optimizing the customer experience with Norvado
Watch webinar replay3 ways our CTC broadband in a box has transformed operations
Read CTC blogRelated products and services
Additional ways to accelerate success

Smart Start for Managed Services
Plan, launch, support, and grow managed services like Bark, Arlo Secure, SmartTown and SmartBiz—with confidence.

ExperienceIQ
Allow subscribers to easily create and enforce online rules for the users and devices in their home networks.

ProtectIQ
Empower your subscribers to lock down all entry points to the home network and keep subscribers safe from thousands of attacks and breaches of privacy.