How To Deliver Broadband Assurance With the Power of the Platform
Subscribers have more options for internet service than ever, even in previously underserved rural markets. To win, you must consistently ensure an exceptional subscriber experience by delivering packages with value-added managed services and unparalleled service. You must also measure broadband service quality to validate the experience.
It’s a common struggle for broadband service providers (BSPs) to balance this with the complexity and cost of managing services and networks. The good news is that the Calix Broadband Platform provides everything you need to meet the challenge.
Three Ways To Use the Platform To Assure the Subscriber Experience
Here are three ways to assure your subscriber experience with the power of the Calix Broadband Platform.
- Flexible speed and latency testing for everyone, everywhere, to validate the service experience.
Calix Speed and Performance Insights provides a complete spectrum of testing capabilities to measure broadband service quality, from customer service representatives to broadband operations, field technicians, subscribers, and small business owners. These capabilities are supported by flexible server options with cloud-based global performance testing (low operational cost with virtual server deployment) and on-premises multi-gig/TR-143 server for high-performance testing of up to 10 Gbps services.
All capabilities are integrated into the Calix Broadband Platform, delivering insights across subscribers, services, and systems for BSPs to optimize network performance, validate SmartLife™ service experience, and delight subscribers. Plus, it provides BSPs with an all-in-one speed testing framework to support FCC performance testing, subscriber troubleshooting, network analysis, open access speed testing, and subscriber and small business service validation with self-speed testing.
- Centralized speed testing reporting, and automated monitoring to ensure network performance.
A new centralized speed testing dashboard in Calix Operations Cloud provides reporting and key performance indicators (KPIs) across speed testing applications, enabling support and operations teams to use actionable insights to optimize network performance.
The latest automation technologies in Operations Cloud provide insights about key network events so you can proactively identify and address issues before they impact subscribers. For instance, using geo-mapping to quickly filter and locate high-value subscribers during disruptions enables prioritization of even faster support and issue resolution. Additionally, save time and money with fully configurable reports on network alarms and traffic trends with automated delivery.
- Expert guidance to help assure the broadband experience.
Think of Calix Success as the “easy button” to deliver your broadband assurance strategy. Whether you need help optimizing your network performance or running FCC performance testing, Calix Success can provide insights, analytical tools, network consulting, and actionable guidance.
How One Provider is Assuring Experiences With the Power of the Platform
Stupp Fiber is one BSP using capabilities on the Calix Broadband Platform to assure the broadband experience, enabling them to deliver an exceptional service experience that exceeds subscriber expectations.
With Calix multi-gig testing, customer support representatives and subscribers can validate speeds for Stupp Fiber’s 6 Gbps offering, increasing satisfaction with Calix SmartHome™ managed services. Using automated notifications, their operations team receives proactive alerts if an optical network terminal (ONT) goes offline or experiences low light levels so they can address problems immediately. Stupp Fiber’s commitment to experience is also winning over subscribers, as shown in their +94 Net Promoter Score℠ (NPS®)—helping beat out larger, national players.
Want to learn how Speed and Performance Insights can help you measure the broadband service experience to ensure your subscribers are happy? Connect with us for a consult.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company Inc., Satmetrix Systems Inc. and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company Inc., Satmetrix Systems Inc. and Fred Reichheld.
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