A Blueprint for Success: How Tombigbee Fiber Uses Community Wi-Fi to Improve NPS and Fuel Subscriber Growth

What projects do you have underway to increase you Net Promoter Score℠ (NPS®)? How will you leverage community Wi-Fi as a solution your subscribers will love—and help dramatically increase your customer satisfaction scores and subscriber growth rates?   
 

Calix helps hundreds of broadband businesses use community Wi-Fi to not only strengthen NPS® but also improve public safety and elevate the quality of life for their communities. To learn how, join Calix and Tombigbee Fiber, for a webinar on Wednesday, July 9 at 2 p.m. ET. 
 

In the session, we’ll delve into the remarkable journey of Tombigbee Fiber and its transformative impact on rural Mississippi. They will discuss how they provided secure connectivity to 80 new public spaces, provisioned free Wi-Fi to 68 first responder organizations, and deployed community Wi-Fi technology to high school football fields and other community spaces.  
 

You will learn how Tombigbee: 

• Launched and implemented an end-to-end community Wi-Fi solution (SmartTown)
  
  
• This solution covered various use cases and deployment models
  
  
• Created a measurement system to understand the impact of SmartTown on the community
  
  
• Used SmartTown to increase their NPS® to 91

Webinar Participants/Speakers: 

• Kevin Kuo—Director of Residential and Community Wi-Fi Solutions Marketing, Calix
• Ashley Ehler—Senior Success Account Manager, Calix
• Scott Hendrix—Chief Executive Officer, Tombigbee Electric Power Association & Tombigbee Fibre, LLC
• Matt Fennell—Manager of Fibre Services, Tombigbee Electric Power Association & Tombigbee Fibre, LLC
• Chris Thompson—Network Engineer, Tombigbee Fibre, LLC