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Jul 14, 2022

Bring Agility to Subscriber Complexity: Lessons from Forked Deer Connect

 

Is the constant increase of connected devices creating more complexity for your support teams? Is your support team equipped to address these issues quickly and accurately? Is slow response time negatively impacting subscriber satisfaction? 

Support teams face new bandwidth issues as the average number of connected in-home devices is 16 per household in 2022, up from 13 in 2021 according to Parks Associates research.

Watch Calix and Forked Deer Connect in this webinar to learn how support leaders can:  

  • Improve customer support teams’ satisfaction with more connected systems and data to streamline workflows in a unified display 

  • Increase process efficiency and subscriber satisfaction by leveraging the Quality of Experience (QoE) Score 

  • Reduce call handle times by 27 percent by using QoE Score’s combination of end-to-end visibility and 7-day historical data