How to Open and Manage a Technical Support Case in My Checkpoint

This video walks through how to submit a technical support case using My Checkpoint from the My Calix portal, starting with logging in and navigating to the Calix Community. Viewers will learn how to select the correct case type, set severity, provide detailed issue descriptions, attach supporting files, and route the case to the appropriate platform. The video also shows how to track case status, communicate with the support team, and explore additional self‑service resources within the Calix Community.