Calix continues to drive innovation and broadband service provider success by integrating Calix Support Cloud with more than 100 third-party residential gateways, opening the full range of award-winning support and testing services with no need for new or additional hardware
SAN JOSE, CA—April 21, 2022—Calix, Inc. (NYSE: CALX) announced today that it continues to deliver on its commitment to open industry standards for broadband service providers (BSPs). The award-winning Calix Support Cloud (Support Cloud)—which helps BSPs of any size reduce truck rolls by as much as 46 percent and increase first-call resolutions by as much as 74 percent—now fully integrates with more than 100 third-party gateways. A growing number of BSPs are leveraging Support Cloud to transform their call centers, because even those with legacy equipment in subscriber homes can enjoy the full benefits of the solution. Calix has long supported open industry standards that provide BSPs with the flexibility to innovate at their own pace. By combining the flexibility and speed of open source with the efficiencies of interoperability and open standards, Calix opens a world of opportunity for BSPs to simplify their operations, excite their subscribers, and grow their revenue.
Calix supports BSP business transformations by:
“We first became a Calix Support Cloud customer to help us perform critical FCC performance testing, but Support Cloud integration with our gateways has created tremendous value for us,” said Cody Mitchell, TAC Supervisor for Blackfoot Telephone Cooperative, serving western Montana and eastern Idaho. “We have seven different gateways that communicate at least some information to the Support Cloud. Calix gives us the flexibility to conduct performance testing no matter what device is on the customer’s premises.”
"We have leveraged Calix software platforms essentially from their beginning; influencing their development through early adopter programs,” said Jason Jenkins, Network Manager at Silver Star Communications, which also serves Wyoming and Idaho. "Calix software has allowed us to associate both Calix and alternate vendor CPE to provide a near-seamless experience for all service delivery methods. We have also leveraged Support Cloud NetOps to complete our ACAM II preliminary testing quickly, without the need to deploy additional hardware or software.”
“Calix is committed to serving our customers with open-source innovation that eliminates the need for closed, proprietary ecosystems,” said Matt Collins, executive vice president for commercial operations and chief marketing officer. “Each of our customers faces a unique set of challenges at both ends of the subscriber experience. Calix Cloud helps even the smallest BSP successfully address those challenges. Furthermore, our active support of open industry standards fosters development of new standards and encourages innovation so BSPs can transform their businesses, own their markets, and grow value for themselves and their communities.”
Discover why Calix believes open industry standards accelerate innovation for all.
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release contains forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.