Deliver ultimate customer care
with unprecedented insights into
end-to-end subscriber experience​

Deliver ultimate customer care
with unprecedented insights into
end-to-end subscriber experience​

 

Calix Support Cloud

Simplify customer care. Improve operational efficiency.

Calix Support Cloud provides a world-class services application designed for customer support, network operations and installation teams that enables end-to-end visibility into the subscriber experience for proactive identification of issues and resolution, simplification of workflows, and subscriber upsell opportunities.

 
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Calix Support Cloud wins prestigious industry award​

Calix Support Cloud was recently awarded the ‘2022 Customer Product of the Year’ award from global integrated media company TMC. The award recognizes services which enable BSPs to meet and exceed customer expectations.​

 

 

Customer support organizations are looking for the secret strategy that will help them deliver an exceptional subscriber experience. Learn how KPIs can help support teams dramatically increase their efficiency, reduce OPEX, and boost subscriber satisfaction.​

 

Many broadband service providers have low net promoter scores (NPS) when compared to other industries. Learn what strategies several Calix customers are employing to drive success and achieve scores as high as +72 in this podcast.​

Let’s continue the conversation with Part 2 of the engaging podcast that explores strategies for broadband service providers looking to improve their net promoter score (NPS) and deliver a differentiated subscriber experience.

Simplify support for multiple vendor gateways​

Adherence to industry standards allows Calix to support 100+ third-party routers​.

Calix Support Cloud adds new device support every quarter​

Calix builds on an extensive history of active commitment to industry standards across its access and premises solutions, enabling broadband services providers to grow their value by participating in a standardized ecosystem that prioritizes interoperability and accelerates innovation for all​.​

Don’t get trapped in a closed ecosystem​

Consumers and companies alike are tired of adopting technology only to find themselves trapped inside a closed ecosystem. This is why open standards are so important in any industry—because open standards enable interoperability among different devices, systems, and solutions.​

Calix is committed to open standards ​​

The broadband industry faces a once-in-a-lifetime opportunity. If we make the right choices, we can create a broad industry ecosystem and coalition of solution partners focused on the subscriber experience that accelerates innovation and helps all broadband service providers (BSPs) grow their value—before the trillion-dollar giants seize the subscriber relationship and keep all the value for themselves.​

 

Streamline and automate your support operations

Launching seamless integration with NISC iVUE​ Trouble Management

 

Less is more! With the integration between Calix Support Cloud and NISC iVUE Trouble Management, your support reps will spend less time moving between systems and duplicating work. They can start troubleshooting with fewer clicks and automatically capture rich call outcome details from Support Cloud in NISC iVUE Trouble Management.​

More reduction in support call times. More OPEX savings. More subscriber satisfaction.

 

“Separately, Support Cloud and iVUE have been integral elements in our support strategy, and now the integration of the two systems will enable us to serve our subscribers even more efficiently.”

—Ryan Wirth, service delivery manager,

Ontario & Trumansburg Telephone Companies

“We estimate that we’ll be able to reduce average call handling times by at least one minute, or 13 percent—that’s huge!"

–Jennifer Astle, technical support supervisor,

Silver Star Communications

 
 

See amazing results from delivering superior subscriber experience

First Call
Resolution Rate

Net Promoter
Score

 

Empower your frontline support team to reduce truck rolls

Calix Support Cloud arms customer experience representatives with the insights to solve most subscriber issues without the need to involve technical or field staff. This greatly reduces the number of truck rolls ensuring that your field staff is traveling only when necessary.

 

Gain powerful insights with interactive dashboards

Maximize the efficiency of your support operations by tapping into the power of data analytics. Continuously discover opportunities to deliver the best subscriber experience and cut operating costs.

 
 

Ready to deliver a five-star subscriber experience?​

It’s incredibly easy with subscriber quality of experience score, the world’s first comprehensive measure bridging experience across premises and access networks.​

Make your support team smarter, faster and better with subscriber quality of experience score in Calix Support Cloud. It presents a true end-to-end measure and snapshot of all factors across WAN and Wi-Fi that impact subscriber experience.​​

Now proactively uncovering if, when and how subscriber experience is impacted and resolving any issues is amazingly effortless.

 
 

Ready to deliver a five-star subscriber experience?​

It’s incredibly easy with subscriber quality of experience score, the world’s first comprehensive measure bridging experience across premises and access networks.​

Make your support team smarter, faster and better with subscriber quality of experience score in Calix Support Cloud. It presents a true end-to-end measure and snapshot of all factors across WAN and Wi-Fi that impact subscriber experience.​​

Now proactively uncovering if, when and how subscriber experience is impacted and resolving any issues is amazingly effortless.

 
 

Looking for another way to reduce trouble calls and truck rolls?

 

Add a self-service mobile app to your customer support toolkit

CommandIQ reduces trouble calls and trucks rolls by giving subscribers the ability to monitor and manage their network performance, control network access and performance, define user profiles—all from their mobile device.

Discover how Silver Star Communications is combining the power of CommandIQ with Support Cloud and seeing incredible results.

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Grow and support new services and experiences

Help your subscribers optimize the value-added services that are designed to allow them to manage their home wi-fi experience. Deliver tier-1 support for Arlo Secure, and remotely activate and troubleshoot ExperienceIQ™ and ProtectIQ™.

Discover how leading service providers are dramatically
improving subscriber experience

Mobile Support Cloud for field technicians

New Calix Support Cloud mobile capabilities automatically adapt to field technicians’ mobile devices to provide them market-leading visibility and real-time insights into subscriber networks so they can optimize installations, eliminate support calls, and deliver a brand-enhancing experience.

 

BrightRidge resolves subscriber issues faster

As BrightRidge transforms its business to better serve its 78,000 subscribers, they use Calix Support Cloud for granular visibility into customer issues that allows them to resolve issues quickly and remotely, without expensive truck rolls

 

Bascom Communications taps into the power of a mobile app

Discover how the leading Ohio-based cooperative reduced call duration time by 80 percent, and driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app.

Set yourself up for success with Calix

 

Customer Success Services for Calix Support Cloud

By partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results, and maximize you return on investment.

 

How can we help with your FCC Performance Testing?

 

Industry leading FCC performance testing solution from Calix has run and analyzed over 20 million speed and latency tests in the past six months, giving broadband service providers unprecedented scale, ease of use, and insights that improve performance scores by up to 20 percent while meeting testing deadlines 

 

Calix GigaSpire BLAST systems, and GigaCenters, together with Calix Support Cloud, offer service providers a simple and cost-effective solution for performance testing. 

No additional equipment. No truck rolls. No third-party involvement.​

 

 

Calix Support Cloud eliminates the complexities of setting up the tests, collecting, and reporting the results, especially if you are required to meet regulatory compliance.

 

Get the expertise and guidance you need to implement the right solution with Calix Broadband Performance Testing Service.

 

Learn from our customers and our community

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Visit Calix Blog
 
 

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