Armed with Calix Support Cloud your CSRs can quickly identify and resolve issues. As a result, you will see reduced call volume, shorter call duration, and fewer truck rolls. Most importantly, you will see happy and loyal subscribers. Why? Because 82% of subscribers say resolving issues quickly is their number one driver of satisfaction.
The 19th Annual INTERNET TELEPHONY Product of the Year Award recognizes and honors Calix for developing exceptional VoIP and IP Communications products and services.
Understand your subscribers
Empower your agents
Build subscriber loyalty
Calix Support Cloud tackles issues like call avoidance head on – delivering crucial insights to your CSRs so that they can be more proactive and better meet – even exceed – subscribers’ expectations. Resolving issues in one click? Talk about a great customer loyalty and retention strategy.
See how you can automatically find and fix Wi-Fi issues proactively across your entire subscriber base with a single click.
To discover other ways to improve subscriber experience, see Calix Support Cloud in action.
Learn how the Calix Carrier Class Wi-Fi solution with Calix Support Cloud has unified the 4 service providers of Schurz Communications and allowed them to utilize the best technology available while maintaining consistent marketing campaigns, service installation procedures, and customer support processe.
Video: BEC Fiber Brings Broadband to Texas Hill Country
On a single Calix-powered fiber network, Bandera supports distributed energy, smart grid automation, meter reading, and gigabit broadband services for residents and businesses. Calix Support Cloud ensures that the customer support team is positioned with the analytics, insights, and remote management capabilities to deliver the best service in their market.
Mosaic Telecom is utilizing the new Self-Heal capabilities of Calix Support Cloud to proactively identify and address Wi-Fi performance issues, analyze network health, and remotely troubleshoot issues reported by their subscribers.
Elevate your CSRs to revolutionize the way your company delivers Customer Support and see immediate impact on support metrics.
Calix Cloud’s autonomous network will streamline problem resolution, resolving issues before your subscribers experience them.
With the move to self-healing network capabilities, resolving issues will happen even faster. Calix Support Cloud will scan the subscriber’s Wi-Fi network daily, monitoring issues such as channel interference, and allocate a performance score.
Calix Support Cloud will then analyze traffic flow within the home, selecting the best channel and time to make changes based upon usage patterns. It then proactively selects the best channel for optimal performance. Happy and loyal customers – instantly.