Calix Support Cloud arms customer experience representatives with the insights to solve most subscriber issues without the need to involve technical or field staff. This greatly reduces the number of truck rolls ensuring that your field staff is traveling only when necessary.
Maximize the efficiency of your support operations by tapping into the power of data analytics. Continuously discover opportunities to deliver the best subscriber experience and cut operating costs.
The powerful combination of Calix Support Cloud and CommandIQ® will take your customer care to the next level.
Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.
With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.
Watch the webinar recording to discover how service providers like Bascom Communications are driving 80% app adoption and 95% take rate on their premier services via their mobile app, and reducing support call duration.
Delivering residential and business services to eastern Idaho and western Wyoming, Silver Star tackles the challenges of growing dependency on in-home Wi-Fi, while delivering differentiated customer experience.
As BrightRidge transforms its business to better serve its 78,000 subscribers, they use Calix Support Cloud for granular visibility into customer issues that allows them to resolve issues quickly and remotely, without expensive truck rolls
The rural Texas company, Poka Lambro, is leveraging Calix proactive network management capabilities and enabling its customer support teams with actionable subscriber network insights to address issues more efficiently.
Arvig keeps Minnesota communities connected safely with remote troubleshooting capabilities keeping employees and subscribers at safe distances.
Industry leading FCC performance testing solution from Calix has run and analyzed over 20 million speed and latency tests in the past six months, giving broadband service providers unprecedented scale, ease of use, and insights that improve performance scores by up to 20 percent while meeting testing deadlines
Calix GigaSpire BLAST systems, and GigaCenters, together with Calix Support Cloud, offer service providers a simple and cost-effective solution for performance testing.
No additional equipment. No truck rolls. No third-party involvement.
By partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results, and maximize you return on investment.