Support Cloud provides a world-class services application designed for customer support, network operations and installation teams that enables end-to-end visibility into the subscriber experience for proactive identification of issues and resolution, simplification of workflows, and subscriber upsell opportunities.
Calix is leading the technology industry with awards to prove the efficiency and success of its products and methods.
Calix Support Cloud was recently awarded the ‘2023 Customer Product of the Year’ recognizing services that enable BSPs to exceed customer expectations.
–Ryan Wirth, Director of NOC and Technical Services, Ontario & Trumansburg Telephone Companies
NextLight prioritizes customer support to boost subscriber satisfaction to 98 percent and stay ahead of the competition with Calix Support Cloud, Premier Customer Success, and CommandIQ
Delivering an exceptional experience with managed services is highly dependent on superior customer support. Here are three ways Calix helps position support teams for success with managed services.
With home networks becoming more complex and subscriber expectations skyrocketing, your support team needs the right tools to handle issues with ease. Explore how Calix can help increase efficiency and delight both your support staff and subscribers.
Calix Support Cloud arms customer exxperience representatives with the insights to solve most subscriber issues without the need to involve technical or field staff. This greatly reduces the number of truck rolls, ensuring that your field staff is traveling only when necessary.
Help your subscribers optimize the value-added services designed to allow them to manage their home Wi-Fi experience. Enable tier-1 support for Arlo Secure and visibility for Servify Care claims plus remotely activate and troubleshoot ExperienceIQ™ and ProtectIQ™.
Calix Support Cloud eliminates the complexities of setting up the tests, collecting, and reporting the results, especially if you are required to meet regulatory compliance.
Calix builds on an extensive history of active commitment to industry standards across its access and premises solutions, enabling broadband services providers to grow their value by participating in a standardized ecosystem that prioritizes interoperability and accelerates innovation for all.
Less is more! With the integration between Calix Support Cloud and NISC iVUE Trouble Management, your support reps will spend less time moving between systems and duplicating work. They can start troubleshooting with fewer clicks and automatically capture rich call outcome details from Support Cloud in NISC iVUE Trouble Management.
More reduction in support call times. More OPEX savings. More subscriber satisfaction.
–Jennifer Astle, technical support supervisor, Silver Star Communications