Armed with Calix Support Cloud your CSRs can quickly identify and resolve issues. As a result, you will see reduced call volume, shorter call duration, and fewer truck rolls. Most importantly, you will see happy and loyal subscribers. Why? Because 82% of subscribers say resolving issues quickly is their number one driver of satisfaction.
Calix Support Cloud tackles issues like call avoidance head on – delivering crucial insights to your CSRs so that they can be more proactive and better meet – even exceed – subscribers’ expectations. Resolving issues in one click? Talk about a great customer loyalty and retention strategy.
Elevate your CSRs to revolutionize the way your company delivers Customer Support and see immediate impact on support metrics.
Watch how this customer experience management solution for first level customer support helps reduce average handle times, reduce the necessity of escalations to tier 1, tier 2 and truck rolls and increase first call resolution (FCR).
With new automation capabilities, Calix Cloud will streamline problem resolution, resolving issues before your subscribers experience them.
With the move to self-healing network capabilities, resolving issues will happen even faster. Calix Support Cloud will scan the subscriber’s Wi-Fi network daily, monitoring issues such as channel interference, and allocate a performance score.
Calix Support Cloud will then analyze traffic flow within the home, selecting the best channel and time to make changes based upon usage patterns. It then proactively selects the best channel for optimal performance. Happy and loyal customers – instantly.