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50% of your support calls are Wi-Fi related
and Wi-Fi related calls take twice as long to resolve

What if CSRs could resolve Wi-Fi issues
before they start?

Calix Support Cloud helps you address Wi-Fi issues before your subscribers even know they exist

Armed with Calix Support Cloud your CSRs can quickly identify and resolve issues. As a result, you will see reduced call volume, shorter call duration, and fewer truck rolls. Most importantly, you will see happy and loyal subscribers. Why? Because 82% of subscribers say resolving issues quickly is their number one driver of satisfaction.    

2018 Internet Telephony Product of the Year –
Calix Support Cloud

The 19th Annual INTERNET TELEPHONY Product of the Year Award recognizes and honors Calix for developing exceptional VoIP and IP Communications products and services.

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Identify

Understand your subscribers

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Increase FCR by 10%

Resolve

Empower your agents

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Reduce truck rolls by 50%

Retain

Build subscriber loyalty

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Reduce churn by 8%

Calix Support Cloud tackles issues like call avoidance head on – delivering crucial insights to your CSRs so that they can be more proactive and better meet – even exceed – subscribers’ expectations. Resolving issues in one click? Talk about a great customer loyalty and retention strategy.    

 
 

Automate Your Approach to Tackling Wi-Fi Issues

Empowering your Support team to deliver the best subscriber experience

See how you can automatically find and fix Wi-Fi issues proactively across your entire subscriber base with a single click.

To discover other ways to improve subscriber experience, see Calix Support Cloud in action. 

 
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No matter the network, Calix Wi-Fi solutions see no obstacle

Learn how the Calix Carrier Class Wi-Fi solution with Calix Support Cloud has unified the 4 service providers of Schurz Communications and allowed them to utilize the best technology available while maintaining consistent marketing campaigns, service installation procedures, and customer support processe. 

 

Video: BEC Fiber Brings Broadband to Texas Hill Country

Bandera Electric Cooperative Builds Next Generation Fiber Network

On a single Calix-powered fiber network, Bandera supports distributed energy, smart grid automation, meter reading, and gigabit broadband services for residents and businesses. Calix Support Cloud ensures that the customer support team is positioned with the analytics, insights, and remote management capabilities to deliver the best service in their market.

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Thanks to Self-Heal many issues are now fixed before subscribers even notice a problem

Mosaic Telecom is utilizing the new Self-Heal capabilities of Calix Support Cloud to proactively identify and address Wi-Fi performance issues, analyze network health, and remotely troubleshoot issues reported by their subscribers.

 

Calix Support Cloud helps you identify Wi-Fi, network and device performance issues, ensuring an optimal subscriber experience

 

See how Calix Support Cloud can help

Elevate your CSRs to revolutionize the way your company delivers Customer Support and see immediate impact on support metrics.

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Read More about Calix Support Cloud

Calix Support Cloud delivers operation efficiencies with real time trouble shooting and root cause analysis at your Help Desk fingertips.

How would you like to address these issues
with ZERO clicks?

Calix Cloud’s autonomous network will streamline problem resolution, resolving issues before your subscribers experience them.

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The last thing your subscribers want is their gaming session to be cut off

With the move to self-healing network capabilities, resolving issues will happen even faster.  Calix Support Cloud will scan the subscriber’s Wi-Fi network daily, monitoring issues such as channel interference, and allocate a performance score.

Calix Support Cloud will then analyze traffic flow within the home, selecting the best channel and time to make changes based upon usage patterns. It then proactively selects the best channel for optimal performance. Happy and loyal customers – instantly.

 

Learn from our customers and our community

Healthy networks and happy customers start with unprecedented visibility into Wi-Fi performance

Reduce churn with knowledgeable interactions    Download “Prepare for the Demands of Your Subscribers' Smart Home.”    
Download the brief Contact Us

Join Our Community

Speak to peers and experts in our Cloud Community and learn how to use Calix Cloud to deliver on your subscriber support strategy.
Join Us

What if you could create a total advantage over your competition?

“We are thrilled to manage the full in-home Wi-Fi experience through Calix Support Cloud.” Jim Kronebusch, CTO of HBC    

Meet "The Millers": Learn how Calix Cloud
helped this service provider solve a bandwidth crisis.

It's All About Anthony

Your subscribers demand a sensational broadband experience, yet the majority of broadband complaints are both predictable and avoidable. Learn how your marketing team can stay ahead of subscriber frustrations and eliminate churn.

Bad TIming

The difference between a run-of-the-mill broadband experience and a sensational one – it’s all about the timing. When your CSRs can remotely identify and resolve Wi-Fi challenges before they become subscriber issues, you’re way ahead in the customer experience game – and you’ll win more customer loyalty, too.

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