dcsimg

We use cookies to make interactions with our websites and services easy and meaningful, and to better understand how they are used and to tailor your experience. You can read more about our cookie policy here. By continuing to use this site you are giving us your consent to do this.

 

Introduction to Calix Support Cloud - Experience Management Edition

Learning Path: Managed Home and Business

 

Introduction to Calix Support Cloud – Experience Management Edition is a self-paced eLearning course designed to focus on supporting subscribers, services, and the home network. The course consists of two sections based on your job function. Select the section that best supports your job function.

Complete either Section 1: Supporting Customers or Section 2: Home Network Management for NetOps to complete the course. You have the option to take both sections if you wish to expand your knowledge. If you are using the Device Management Edition, you will notice enhancements in the Experience Management Edition. You may take this course to learn about robust features in the Experience Management Edition.

Section 1: Supporting Customers is intended for customer support teams and field technicians who interact with customers in their job roles. The teams will learn to support customers and their home network using the Experience Management Edition of Calix Support Cloud.

Section 2: Home Network Management for NetOps focuses on the Calix home solution and how to manage premises equipment and services using the Experience Management Edition of Calix Support Cloud. The section is intended for network operations.

Duration: 1 hour

Who should attend

  • Customer Support
  • Field Technicians
  • Network Operations

Prerequisite Training and Skills

  • None

Objectives

After completing this course, you will be able to:

  • Describe Calix Support Cloud - EME
  • Explain the role of Calix Support Cloud in the network
  • Demonstrate the ability to prepare Calix Support Cloud to manage subscribers and premises equipment
  • Demonstrate supporting subscribers, premises equipment, and services
  • Describe how to extend the wireless network
  • Demonstrate the ability to troubleshoot home network issues
  • Demonstrate the ability to identify up-sell opportunities
  • Find help and additional resources