Introduction to Calix Support Cloud – Experience Management Edition is a self-paced eLearning course designed to focus on supporting subscribers, services, and the home network. The course consists of two sections based on your job function. Select the section that best supports your job function.
Complete either Section 1: Supporting Customers or Section 2: Home Network Management for NetOps to complete the course. You have the option to take both sections if you wish to expand your knowledge. If you are using the Device Management Edition, you will notice enhancements in the Experience Management Edition. You may take this course to learn about robust features in the Experience Management Edition.
Section 1: Supporting Customers is intended for customer support teams and field technicians who interact with customers in their job roles. The teams will learn to support customers and their home network using the Experience Management Edition of Calix Support Cloud.
Section 2: Home Network Management for NetOps focuses on the Calix home solution and how to manage premises equipment and services using the Experience Management Edition of Calix Support Cloud. The section is intended for network operations.
Duration: 1 hour
After completing this course, you will be able to: