Nominate those who redefine the landscape of today’s broadband industry

Recognizes a communications service provider (CSP) who treats customer experience as a strategic priority, using tools, processes, and insights to consistently deliver on the promise made during the sale. 

This award honors CSPs that focus on what happens after the sale, ensuring that every interaction, from installation to ongoing support, is seamless, proactive, and high-quality. 
 

Ideal nominees:

• Deliver seamless onboarding and service activation experiences that reduce friction during installation, activation, and early lifecycle moments

• Elevate customer support and service operations to enable faster resolution, better service quality, and more personalized interactions

• Improve experience through data and insights using feedback, analytics, and behavioral data to continuously refine the subscriber journey

• Drive proactive and preventative engagement by anticipating issues, communicating early, and resolving problems before they impact the subscriber

• Translate experience improvements into measurable loyalty outcomes, demonstrating clear impact on satisfaction, retention, and long-term customer value 
   

Example measures of excellence:

• CSAT and NPS improvement

• First-call resolution rate/time to resolution

• Churn reduction

• Subscriber retention/loyalty metrics

• Install time improvements

• Self-service/self-install adoption

Recognizes an individual or communications service provider (CSP) that demonstrates an exceptional commitment to learning, collaboration, and continuous improvement through engagement with Calix programs, education, and community. 

This award celebrates those who not only invest in their own education but also help elevate others along the way, becoming true advocates and success multipliers.
 

Ideal nominees: 

• Commit to an ongoing investment in education, certifications, and capability development

• Actively participate in Calix programs, councils, and community forums

• Show a commitment to mentoring peers and driving broader organizational adoption

• Demonstrate measurable influence in accelerating success within their organization or across the community
   

Example measures of excellence:

• Participation in Calix programs/events

• Certifications or training completion

• Contributions to councils or advisory boards

• Internal adoption driven by champion

Finalists for the Champion for Success Customer Award will be selected using data from Calix Community and Calix University. Finalists will be notified via email by September 1, 2026.

Recognizes a communications service provider (CSP) that is successfully expanding beyond traditional broadband services to unlock new revenue opportunities and reach new subscriber segments. 

This award celebrates CSP innovation in adjacent market growth, including initiatives such as Calix SmartBiz™, outdoor Wi-Fi, and Smart MDU™. 
 

Ideal nominees: 

• Launch new offerings such as SmartMDU, SmartBiz, managed services, or premium experiences

• Expand into new verticals (e.g., SMB, education, municipal, multi-dwelling units)

• Demonstrate strong execution that translates innovation into measurable revenue growth
   

Example measures of excellence: 

• Revenue from new services

• Subscriber growth in targeted segments (SMB, MDU, etc.)

• Attach rate for new offerings

• Subscriber adoption rates for new offerings

• Time-to-market for new solutions

• Market penetration in new segments

Recognizes a communications service provider (CSP) that is putting AI to work in meaningful ways across the business to improve operations, experiences, and outcomes. 

This award celebrates CSPs that are embracing AI innovation and moving beyond experimentation to work smarter, move faster, and create new value for their teams and subscribers. 
 

 Ideal nominees:

• Operationalize Agent Workforce Cloud 

• Use predictive analytics to optimize network performance and reduce downtime

• Realize true AI-driven customer experience improvements, such as automated support or proactive issue resolution

• Personalize marketing and service offerings based on real-time insights

• Automate repetitive processes to accelerate speed and efficiency
   

Example measures of excellence:

• Operational cost reduction through AI automation

• Subscriber Experience AI automation

• Time savings through AI automation

• Performance improvement in marketing or operations through AI automation

Recognizes a communications service provider (CSP) modernizing and upgrading its network to improve performance, scalability, and service delivery. 

This award celebrates organizations making strategic infrastructure investments that position them to operate more efficiently today while preparing for future growth.
 

Ideal nominees:

• Completed a large-scale network upgrade (e.g., fiber expansion, XGS-PON deployments, cloud-managed operations)

• Can show tangible improvements in performance, reliability, and customer experience

• Increased capacity to support new services and subscriber growth

• Follow a clear roadmap that aligns network transformation with long-term business strategy
   

Example measures of excellence:

• Network capacity or speed improvements

• Reduction in outages/downtime

• Latency/performance gains

• Operational efficiency improvements

• Subscriber growth enabled by network expansion

Recognizes a communications services provider (CSP) or partner driving measurable environmental and social impact through innovative use of technology—advancing efficiency, resiliency, and long-term value beyond initial deployment. 

This award honors organizations that are reducing environmental impact while building a more resilient and future-ready broadband business.
 

Ideal nominees:

• Use technology in an innovative way to advance durability, efficiency, and recyclability

• Lead social and cultural initiatives that uplift communities through technology

• Achieve measurable environmental or community outcomes with long-term impact
   

Example measures of excellence:

• Energy savings, efficiency gains, or reduced waste

• Reduction in truck rolls or operational footprint

• Community programs enabled by sustainable infrastructure

• Long-term performance improvements (not just launch metrics)

• Sustainability outcomes tied to business impact (cost, reliability, service quality)

Recognizes a partner demonstrating exceptional collaboration across the Calix ecosystem to deliver integrated, end-to-end solutions that drive meaningful business outcomes.
 

Ideal nominees:

• Collaborate across multiple partners and Calix teams

• Deliver integrated, ecosystem-driven solutions

• Drive measurable outcomes for shared customers

Recognizes a partner that demonstrates outstanding sales leadership, go-to-market execution, and business impact through their partnership with Calix.
 

Ideal nominees:

• Drive strong pipeline, bookings, or revenue growth

• Expand market reach through joint selling and GTM efforts

• Deliver measurable business outcomes for customers

Recognizes a partner demonstrating exceptional commitment to learning, enablement, and building the expertise required to deliver next-generation broadband services.
 

Ideal nominees:

• Achieve high levels of training completion and certification

• Actively engage in enablement programs

• Translate learning into measurable business outcomes

Recognizes a partner leading the way in developing and delivering innovative solutions that help service providers differentiate, compete, and grow.
 

Ideal nominees:

• Develop new solutions, integrations, or platforms

• Introduce innovative business models or strategies

• Deliver measurable customer or market impact

Recognizes a partner early in their journey with Calix that has demonstrated exceptional growth, momentum, and potential.

Ideal nominees:

• Recently joined the Calix partner ecosystem

• Show rapid execution and strong alignment with Calix

• Deliver early but meaningful business impact

Recognizes a partner that has demonstrated exceptional business performance and market leadership—driving growth, expanding the Calix footprint, and delivering strong customer results.
 

Ideal nominees:

• Deliver significant revenue or customer growth

• Expand adoption of Calix solutions

• Demonstrate measurable market impact

Please note: Only Calix customers can nominate a partner for the “People’s Choice” award.
 

Recognizes a partner that has earned outstanding recognition from customers and the broader ecosystem for delivering exceptional experiences and building strong relationships.
 

Ideal nominees:

• Earn strong customer advocacy and trust

• Deliver consistently high-quality experiences

• Stand out through community recognition and engagement