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Operate for Broadband Services

Broadband Academy

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In this course, students will learn what it takes to successfully operate a broadband business, including the staff needed and management processes that should be followed. Students will also learn about common operating challenges and the importance of customer service. After completing this course, students will be ready to provide quality service and support to their subscribers.

Estimated Time of Completion: 36 minutes

Who should attend

  • General Managers
  • Business Leaders

Prerequisite Training and Skills

  • None

Objectives

After completing this course, you will be able to:

  • Review roles and responsibilities of operation staff.
  • Describe network management procedures.
  • Recognize common operational challenges to supporting a broadband network and learn how to solve them.
  • Describe how to provide the best customer service.
  • Recognize how your peers can help navigate building and operating a broadband business.