Broadband operations teams find themselves in a bind. They must become lean and agile, while—at the same time—manage an increasingly sophisticated ecosystem of devices and services that subscribers crave. Just look at the most recent additions to the Calix portfolio: Bark social media monitoring and Servify device protection. Subscribers will lean into the differentiated value of managed services, so operations teams need to streamline how they deploy, manage, and troubleshoot. In short, they must do more—with less.
How can your operations teams escape this bind? We think of it as “taming the beast” of operational complexity. As more devices and services are added, everything gets harder.
But there’s a way out. It starts with being able to shift from a reactive to a proactive mindset—and Calix Operations Cloud (Operations Cloud) is here to help you do it.
It’s easy to fall into the trap of being reactive: always reacting to the latest alarm or investigating the latest trouble ticket. Moreover, operations teams are spending too much time on repetitive tasks that could be automated.
This approach leads to further problems: network outages and unnecessary downtime, being unprepared for unexpected supply chain issues (impacting equipment upgrades, for example), and an inability to react to new subscriber demands. It ends up wasting time and resources—as well as driving up operations expenses (OPEX).
However, shifting from a reactive to a proactive mindset isn’t easy. And teams often don’t have the tools to enable them to do so. But what if operations teams could proactively address issues on their networks? Maybe even anticipate problems before they occur?
A New Approach to Network Health Monitoring and Maintenance With Operations Cloud
With Operations Cloud, your team can rethink the entire way they manage the network —because they’re no longer in the dark. Operations Cloud enables operations teams to get ahead of issues via real-time network health, performance monitoring, and traffic insights. It does this across the entire subscriber-facing network—from the access edge to the equipment inside the subscriber premises.
At Calix, we see this as a shift to an operations model that’s focused on the subscriber experience. Using this approach, operations teams get deep insight into the many factors that shape the subscriber experience, including service tier, geography, network topology, bandwidth usage, and more.
By leveraging this proactive approach to network maintenance using Operations Cloud, operations teams can:
- Generate and prioritize maintenance recommendations based on past network behaviors.
- Provide “red flags” on network equipment that is failing or about to fail.
- Anticipate technical issues. For example, when degrading optical network terminal (ONT) light levels will start to impact the subscriber experience.
- Identify potential security threats by monitoring traffic flows for anomalies.
Operations teams are using Operations Cloud to make network maintenance quicker, easier, and smarter. In fact, more than 100 BSPs are using Operations Cloud to improve the efficiency of their broadband operations and network planning teams.
The result is faster issue identification and resolution, fewer truck rolls, and lower support costs. For example, Missouri-based Chariton Valley is using Operations Cloud across its entire access network—gaining unprecedented visibility into network performance and subscriber behavior. The solution has helped Chariton Valley reduce overall alarms by 98 percent, slash truck rolls nearly 40 percent, and cut subscriber turnup time by 80 percent.
So stop just reacting to the latest network issues. And start getting ahead by identifying, diagnosing and fixing issues proactively using Operations Cloud. Your subscribers will love you for it.
Follow us through this “Tame the Beast of Operational Complexity” series, featuring two more blog posts to help you find your way out of the complexity jungle. Coming next: why you should sync operations teams with support teams—for the ultimate collaboration.
Learn more about proactive intelligence for operations teams in our latest eBook, “Tame the Beast—Take Operations From Reactive to Proactive Through Insights and Automation."