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June 30, 2017 by Alan DiCicco

Customer Service speaks out: “We want SDN too”

Wow! I had such a great response to my last video blog showing the AXOS Trace Manager Video Channel Analyzer (VCA) diagnostic utility that I thought I would share another troubleshooting tool built into the AXOS operating system.

This week’s video demonstrates the AXOS Trace Manager tcpdump diagnostic tool being used to troubleshoot dhcp messages traversing a remote AXOS G.fast system.

 

I argued before that fault management and diagnostics can benefit greatly from open standard interfaces and virtualization. Sadly, for those in customer service organizations, SDN industry initiatives are focused almost entirely on service configuration. Automating diagnostic tools is left unaddressed and thus implemented with proprietary middleware that locks vendor solutions into the service provider operations support systems. That’s the opposite of the SDN philosophy and counter to Software Defined Access.

Fortunately, each AXOS software module has a complete YANG data model, including fault management and performance monitoring objects. With well-defined data models and open standard interfaces, routine diagnostic operations can be accomplished using simple APIs and automated systems.

Just say, “No!”, to proprietary middleware, even when the goal is noble. Customer service deserves API-enabled advanced diagnostic tools built right into the operating system. And AXOS does exactly that.