Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

September 7, 2022 by Todd Graden

Want To Delight Your Subscribers and Show You Care? Start by Asking What They Think

An exceptional subscriber experience will delight your subscribers and show that you care. Learn how to achieve higher NPS scores with Calix. ... READ MORE 

August 30, 2022 by Anne Guenther

3 Ways to Improve Support Operations and Boost the Subscriber Experience

With the technical complexity of their homes rising, subscribers look to you—their trusted broadband service provider (BSP)—to simplify their connected experience as much as possible. ... READ MORE 

June 30, 2022 by Tom Schroer

Build Broadband Customer Loyalty and Boost Your NPS With These 5 Tips

Build broadband customer loyalty and boost your net promoter score with these 5 tips. Read on and learn more. ... READ MORE 

June 12, 2022 by Christina Wilson

3 Ways To Gain Greater Visibility Into the Subscriber Experience

Learn 3 ways to gain greater visibility into your subscriber experience. Empower your customer support teams with the right tools, insights and data to delight your subscribers.... READ MORE 

November 23, 2021 by Christina Wilson

Here’s How FTC Is Using End-to-End Visibility Into the Member Experience To Cut Support Calls by 35 Percent

Recently I chatted with Charles Austin, executive vice president of network engineering at Farmers Telecommunications Cooperative (FTC), the largest member-owned telecommunications cooperative in Alabama, serving more than 17,000 members. Founded in 1952, FTC is committed to delivering the most advanced telecommunications technologies and services available, promoting economic growth, and enhancing the quality of life for rural communities in Alabama. We talked about the specific ways FTC has embraced a more proactive customer-support approach to get end-to-end visibility into member experience and reaped real benefits—including cutting total inbound calls by 35 percent and reducing unnecessary truck rolls by 20 percent.... READ MORE