Calix Blog

Perspectives that Catalyze Innovation

June 20, 2018 by Tom Schroer

Top TAC Hacks You Should Know About

Tom Schroer speaks with Calix Technical Assistance Center (TAC) experts, who handle hundreds of support related interactions a week, and shares some common recommendations the team routinely makes to Calix customers.... READ MORE 

June 19, 2018 by Tom Schroer

What’s Hot! Calix Academy’s Top Five Education Courses

Tom Schroer shares the top Calix Academy courses, featuring online classes that provide Calix customers with a high degree of convenience and flexibility.... READ MORE 

June 13, 2018 by Bob Carrick

What’s a Subscriber Wi-Fi Score? Why Do You Need It?

Bob Carrick shares insights into the subscriber Wi-Fi Score and how this simple calculation is the key to understanding the subscriber experience.... READ MORE 

May 15, 2018 by Pam Ferguson

Smart Home Devices Result in Rising Support Costs for Service Providers, According to Calix Research

Pam Ferguson shares some important new research developed by Calix based on input from 92 service providers. The research sheds light on the impact of smart devices on service provider support costs over the last 12-18 months.... READ MORE 

May 7, 2018 by Greg Owens

Calix Research shows Wi-Fi Issues Driving Increased Service Provider Help Desk Calls

Greg Owens shares new Calix research on service provider Wi-Fi, including how consumer Wi-Fi issues are driving increased service provider help desk calls—along with rising costs. ... READ MORE 

April 23, 2018 by Greg Owens

Managed Wi-Fi and the Changing Economics of Tech Support

In the final blog post in our series on service provider Managed Wi-Fi, Greg Owens looks at rapidly escalating support costs for service providers and the cultural shift that’s taking place in an attempt to control them.... READ MORE 

April 19, 2018 by Greg Owens

Real-world Benefits of Investing in Subscriber Experience

Greg Owens highlights the upcoming Calix webinar with All West Communications, where the service provider will showcase its success with Managed Wi-Fi and Calix Support Cloud.... READ MORE 

April 17, 2018 by Kezia Gollapudi

Delivering a Subscriber Experience that Supports Members Across the Digital Divide

Kezia Gollapudi highlights Colorado's Elevate Fiber and how they are using Calix Support Cloud and GigaCenters as key elements in their fiber network buildout.... READ MORE 

April 6, 2018 by Bob Carrick

Are your Subscribers’ Devices Draining their Bandwidth and Driving More Calls to your Call Center?

Bob Carrick shares tips on how to discover the bandwidth hogs amongst your subscribers.... READ MORE 

April 3, 2018 by Aarthi Ram

Invest in Key Resources: Your People

Aarthi Ram discusses the importance of training, citing industry studies of how the lack of training can impact your business.... READ MORE