Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

August 19, 2020 by Kezia Gollapudi

30 Percent of Truck Rolls are Avoidable With the Right Data Insights

Union Wireless discovers that 30 percent of their truck rolls are avoidable, and looks forward to uncovering more hidden problems and opportunities. ... READ MORE 

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

May 5, 2020 by Kezia Gollapudi

What Does Navigating the New Normal Mean to Your Tech Support Team? Nick Colton at ALLO Communications Responds

Kezia Gollapudi talks with ALLO's Nick Colton about how the changes their customer support team has made and the trends that have emerged as subscribers stay at home.... READ MORE 

April 16, 2020 by Greg Owens

Service Providers are Stepping Up to Face the Challenges Posed by COVID-19

Greg Owens shares examples of how service providers are making changes to customer care, employee work from home policies, and other critical areas of their business during COVID-19.... READ MORE 

March 27, 2020 by Bridget Watkins

A Shared Commitment to Community

Bridget Watkins highlights the efforts of many service providers who have rallied to address the hourly changes that are occurring in their communities as they try to flatten the curve and protect the health of their employees and residents. ... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

September 27, 2019 by Pam Ferguson

What if you Could Transform your Service Reps into Superheroes?

Pam Ferguson shows how customer service reps can be empowered through the help of Calix Support Cloud.... READ MORE 

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE 

August 22, 2018 by Pam Ferguson

Ever Think About How you can Improve your Call Center and Support Processes?

Pam Ferguson provides an under-the-hood look at some of the key elements that need to be infused into support operations and invites readers to an upcoming webinar by Bob Carrick on his recent call center audits.... READ MORE