Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

April 8, 2021 by Quanda Hunter

How Bascom Got 80 Percent of Subscribers To Adopt Its Mobile App

For years, Bascom Communications let subscribers pick out their own routers. Then the company switched to GigaSpire® BLAST systems and offered a new mobile app. Bascom shares what happened next. ... READ MORE 

November 12, 2020 by Kent Law

Reimagining Customer Support for Modern Networks

Modern networks need new support approaches that keep pace with increasing subscriber demands and expectations. Calix Support 2.0... READ MORE 

August 19, 2020 by Kezia Gollapudi

30 Percent of Truck Rolls are Avoidable With the Right Data Insights

Union Wireless discovers that 30 percent of their truck rolls are avoidable, and looks forward to uncovering more hidden problems and opportunities. ... READ MORE 

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

May 5, 2020 by Kezia Gollapudi

What Does Navigating the New Normal Mean to Your Tech Support Team? Nick Colton at ALLO Communications Responds

Kezia Gollapudi talks with ALLO's Nick Colton about how the changes their customer support team has made and the trends that have emerged as subscribers stay at home.... READ MORE 

April 16, 2020 by Greg Owens

Service Providers are Stepping Up to Face the Challenges Posed by COVID-19

Greg Owens shares examples of how service providers are making changes to customer care, employee work from home policies, and other critical areas of their business during COVID-19.... READ MORE 

March 27, 2020 by Bridget Watkins

A Shared Commitment to Community

Bridget Watkins highlights the efforts of many service providers who have rallied to address the hourly changes that are occurring in their communities as they try to flatten the curve and protect the health of their employees and residents. ... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

September 27, 2019 by Pam Ferguson

What if you Could Transform your Service Reps into Superheroes?

Pam Ferguson shows how customer service reps can be empowered through the help of Calix Support Cloud.... READ MORE 

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE