dcsimg

Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

March 27, 2020 by Bridget Watkins

A Shared Commitment to Community

Bridget Watkins highlights the efforts of many service providers who have rallied to address the hourly changes that are occurring in their communities as they try to flatten the curve and protect the health of their employees and residents. ... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

September 27, 2019 by Pam Ferguson

What if you Could Transform your Service Reps into Superheroes?

Pam Ferguson shows how customer service reps can be empowered through the help of Calix Support Cloud.... READ MORE 

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE 

August 22, 2018 by Pam Ferguson

Ever Think About How you can Improve your Call Center and Support Processes?

Pam Ferguson provides an under-the-hood look at some of the key elements that need to be infused into support operations and invites readers to an upcoming webinar by Bob Carrick on his recent call center audits.... READ MORE 

August 21, 2018 by Michael Weening

All About Time-to-Value: Experienced Customer Success Executive Martha Galley Joins Calix

Michael Weening recently interviewed new Calix AVP of Customer Success, Martha Galley, who shared her experience and outlook on the role Customer Success will play at Calix... READ MORE 

August 9, 2018 by Diana Klein

Why Service Providers Should Care About Net Promoter Score

Diana Klein defines Net Promoter Score, an industry-recognized way for companies to track how well you are delighting your customers, including how high NPS scores are indicative of successful, high-growth companies. ... READ MORE 

July 23, 2018 by Pam Ferguson

It’s not just another day at work for Heidi. How is Calix Cloud making her job easier?

Pam Ferguson speaks with Mosaic Telecom's customer service representative, Heidi Tietz, and learns how Calix Cloud is making an impact in her day-to-day activities.... READ MORE 

July 11, 2018 by Greg Owens

Are Subscription-based Consumer Wi-Fi Solutions Filling a Void in the Market?

Greg Owens explores the new ‘Adaptive Wi-Fi service’ from Plume, the latest foray of consumer electronics companies into the home networking space. Read more about the implications of this new offer and the best strategy to maintain your rightful space in the connected home.... READ MORE