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Calix Blog

Perspectives that Catalyze Innovation

October 8, 2018 by Pam Ferguson

How can Service Providers Capitalize on the Popularity of Cloud-based Voice Services, like Amazon Alexa?

Pam Ferguson shares her perspective on how service providers can capitalize on the enormous popularity of cloud-based voice services, like Amazon Alexa.... READ MORE 

October 2, 2018 by Pam Ferguson

Reinventing the Smart Home with Universal IoT Support

Pam Ferguson describes how service providers can remove cost and complexity from the smart home by offering service delivery platforms that support Wi-Fi and the most popular IoT-specific protocols.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE 

August 22, 2018 by Pam Ferguson

Ever Think About How you can Improve your Call Center and Support Processes?

Pam Ferguson provides an under-the-hood look at some of the key elements that need to be infused into support operations and invites readers to an upcoming webinar by Bob Carrick on his recent call center audits.... READ MORE 

July 23, 2018 by Pam Ferguson

It’s not just another day at work for Heidi. How is Calix Cloud making her job easier?

Pam Ferguson speaks with Mosaic Telecom's customer service representative, Heidi Tietz, and learns how Calix Cloud is making an impact in her day-to-day activities.... READ MORE 

May 15, 2018 by Pam Ferguson

Smart Home Devices Result in Rising Support Costs for Service Providers, According to Calix Research

Pam Ferguson shares some important new research developed by Calix based on input from 92 service providers. The research sheds light on the impact of smart devices on service provider support costs over the last 12-18 months.... READ MORE 

February 23, 2018 by Pam Ferguson

802.11ax: Tackling Device Density in the Connected Home

The evolution of the Wi-Fi standard, from 802.11ac to 802.11ax, will soon be making its way to the market in various devices. As Pam Ferguson points out in her fifth and final blog in this series, 802.11ax technology results in increased throughput, provides longer-range coverage, reduces interference, supports IoT transmission efficiency, and provides users with optimal performance in environments that have a large number of connected devices.... READ MORE 

February 16, 2018 by Pam Ferguson

Boost Consumer Confidence with Data Security to the Edge

Pam Ferguson highlights new research that finds 76% of U.S. broadband households are concerned about security when using their connected devices and showcases the great opportunity this brings to service providers. ... READ MORE 

February 8, 2018 by Pam Ferguson

Raising the Bar for Home Networks: the Service Provider Opportunity

In this third blog post in our series on the Connected Home, Pam Ferguson looks at more findings from the new whitepaper from Parks Associates. The post examines how service providers can “raise the bar” for home Wi-Fi with premium support and enhanced premises equipment that unifies all the devices in the Connected Home.... READ MORE 

February 1, 2018 by Pam Ferguson

New Research Shows Consumer Wi-Fi is a Double-edged Sword

A new white paper from Parks Associates shows that Wi-Fi can be a double-edged sword for consumers—they can’t live without it, but it’s often the source of numerous challenges. Pam Ferguson highlights these challenges and discusses how service providers are uniquely positioned to address growing demands for a superior home Wi-Fi experience. ... READ MORE