Calix Blog

Perspectives that Catalyze Innovation

May 15, 2018 by Pam Ferguson

Smart Home Devices Result in Rising Support Costs for Service Providers, According to Calix Research

Pam Ferguson shares some important new research developed by Calix based on input from 92 service providers. The research sheds light on the impact of smart devices on service provider support costs over the last 12-18 months.... READ MORE 

February 23, 2018 by Pam Ferguson

802.11ax: Tackling Device Density in the Connected Home

The evolution of the Wi-Fi standard, from 802.11ac to 802.11ax, will soon be making its way to the market in various devices. As Pam Ferguson points out in her fifth and final blog in this series, 802.11ax technology results in increased throughput, provides longer-range coverage, reduces interference, supports IoT transmission efficiency, and provides users with optimal performance in environments that have a large number of connected devices.... READ MORE 

February 16, 2018 by Pam Ferguson

Boost Consumer Confidence with Data Security to the Edge

Pam Ferguson highlights new research that finds 76% of U.S. broadband households are concerned about security when using their connected devices and showcases the great opportunity this brings to service providers. ... READ MORE 

February 8, 2018 by Pam Ferguson

Raising the Bar for Home Networks: the Service Provider Opportunity

In this third blog post in our series on the Connected Home, Pam Ferguson looks at more findings from the new whitepaper from Parks Associates. The post examines how service providers can “raise the bar” for home Wi-Fi with premium support and enhanced premises equipment that unifies all the devices in the Connected Home.... READ MORE 

February 1, 2018 by Pam Ferguson

New Research Shows Consumer Wi-Fi is a Double-edged Sword

A new white paper from Parks Associates shows that Wi-Fi can be a double-edged sword for consumers—they can’t live without it, but it’s often the source of numerous challenges. Pam Ferguson highlights these challenges and discusses how service providers are uniquely positioned to address growing demands for a superior home Wi-Fi experience. ... READ MORE 

January 24, 2018 by Pam Ferguson

For Service Providers, it’s Time to Stake a Claim in the Connected Home

Pam Ferguson introduces a new white paper from Parks Associates that looks at the current state of the Connected Home. She highlights three recommendations from the white paper that are intended to guide service providers as they solidify and expand on their position in the Connected Home market. ... READ MORE 

December 22, 2017 by Pam Ferguson

Transforming the Subscriber Call Center Experience: Part Three with Bob Carrick

The three-part blog series on the next generation of the subscriber experience call center wraps up with Bob Carrick and Pam Ferguson.... READ MORE 

December 21, 2017 by Pam Ferguson

Transforming the Subscriber Call Center Experience: Part Two with Bob Carrick

Pam Ferguson continues the conversation with Bob Carrick as they focus on the future of the subscriber-centric call center.... READ MORE 

December 7, 2017 by Pam Ferguson

IoT: Creating Opportunity from Chaos

Pam Ferguson describes the confusion around the various wireless protocols associated with IoT devices, and how Calix solutions allow service providers turn this to their advantage.... READ MORE 

November 16, 2017 by Pam Ferguson

What if You Could Turn Smart Home Complexity into Revenue?

Pam Ferguson recaps the recent announcement of EXOS at Calix ConneXions and how the Experience OS can help you to turn the challenge of the smart home into an amazing opportunity.... READ MORE