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Calix Blog

Perspectives that Catalyze Innovation

May 29, 2019 by Pam Ferguson

Leading Analyst Report Urges Service Providers to Reconsider Their Role in the Smart Home

The report encourages service providers to take another look at the wide variety of use cases for smart home services that leverage their existing assets, noting that the smart home is a long-term investment.... READ MORE 

April 5, 2019 by Pam Ferguson

Behind the Success: How SCTelcom Achieved a 51.7 Percent Take Rate on an Upgrade Campaign

Pam Ferguson talks with Calix Customer Success Manager Gabe Petersen to take a closer look at his work with SCTelecom, who are achieving great results with their marketing campaigns.... READ MORE 

January 18, 2019 by Pam Ferguson

The Time is Right for Service Providers to Offer Smart Home Services, According to a Leading Analyst Firm

Pam Ferguson highlights a new Parks Associates paper that examines strategies to deliver a smart home experience that incorporates support, security, privacy protection, and a variety of personalized value propositions.... READ MORE 

October 8, 2018 by Pam Ferguson

How can Service Providers Capitalize on the Popularity of Cloud-based Voice Services, like Amazon Alexa?

Pam Ferguson shares her perspective on how service providers can capitalize on the enormous popularity of cloud-based voice services, like Amazon Alexa.... READ MORE 

October 2, 2018 by Pam Ferguson

Reinventing the Smart Home with Universal IoT Support

Pam Ferguson describes how service providers can remove cost and complexity from the smart home by offering service delivery platforms that support Wi-Fi and the most popular IoT-specific protocols.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE 

August 22, 2018 by Pam Ferguson

Ever Think About How you can Improve your Call Center and Support Processes?

Pam Ferguson provides an under-the-hood look at some of the key elements that need to be infused into support operations and invites readers to an upcoming webinar by Bob Carrick on his recent call center audits.... READ MORE 

July 23, 2018 by Pam Ferguson

It’s not just another day at work for Heidi. How is Calix Cloud making her job easier?

Pam Ferguson speaks with Mosaic Telecom's customer service representative, Heidi Tietz, and learns how Calix Cloud is making an impact in her day-to-day activities.... READ MORE 

May 15, 2018 by Pam Ferguson

Smart Home Devices Result in Rising Support Costs for Service Providers, According to Calix Research

Pam Ferguson shares some important new research developed by Calix based on input from 92 service providers. The research sheds light on the impact of smart devices on service provider support costs over the last 12-18 months.... READ MORE 

February 23, 2018 by Pam Ferguson

802.11ax: Tackling Device Density in the Connected Home

The evolution of the Wi-Fi standard, from 802.11ac to 802.11ax, will soon be making its way to the market in various devices. As Pam Ferguson points out in her fifth and final blog in this series, 802.11ax technology results in increased throughput, provides longer-range coverage, reduces interference, supports IoT transmission efficiency, and provides users with optimal performance in environments that have a large number of connected devices.... READ MORE