Why Customer Care is Key to a Successful Broadband Business: Lessons from ALLO Communications

With the explosive demand for broadband services over the last few years and the growing complexity of home networks, meeting subscriber expectations has become a challenge. However, one Calix customer consistently leads the way with their approach to customer support. ALLO Communications, a leading service provider in Nebraska and Colorado, boasts a Net Promoter Score (NPS) of +71 for technical support and has reduced truck rolls and trouble call escalations by 60 percent. On this webinar, we’ll be joined by Nick Colton, Director of Technical Support and IT at ALLO, who will share how the company is leveraging Calix solutions to optimize their customer support operations and deliver an outstanding subscriber experience.  

Watch the webinar replay with Calix and ALLO to learn how you can: 

• Empower your subscribers with self-help capabilities in order to decrease inbound support calls and increase customer satisfaction  
• Use insights to identify potential issues and proactively address them and reduce churn  
• Implement customer support strategies that lead to measurable cost savings.