Are you ready to equip your customer support operations with both the data and expert insights they need to operate more efficiently while delivering an even better subscriber experience?
Watch this webinar to see how you can leverage the wealth of data you have in your trouble ticket history. More importantly: discover how to turn them into actionable intelligence to reduce OPEX and improve key performance metrics (e.g. truck rolls and dispatches).
Network Operations Director, Ron Wilson from Dobson Fiber will share how they partnered with Calix Customer Success and defined a systematic approach to analyze the trouble ticketing process, gain better customer support visibility, and decide how to USE that data to improve operational workflows.