Calix Broadband Platform
Your world is moving fast—the Calix next generation Broadband Platform helps you take the lead
Your world is more complex. Fragmented systems, manual processes, complexity of infrastructure and increasing costs are holding you back. The Calix Agent Workforce on the Calix next generation Broadband Platform will give you an edge to grow value in the AI era.
Redefining broadband for the AI era
A Platform for your entire organization
Marketing
Smarter marketing, faster growth
Engagement Cloud marketing agents continuously scan and analyze market and competitor data to automate subscriber segmentation and create targeted, effective campaigns that amplify the effectiveness of your marketing team.
Operations
Scale your operations and improve subscriber experience
Your operations agent work force assists your team around the clock dedicated to uncovering and resolving issues to reduce outages and improve subscriber experience.
customer service
Immediate boost to team expertise and productivity
Specialized service agents share best practices and contextual insights to CSRs and subscribers alike to solve problems faster and on the first call.
Field Installation
Smoother installs—happier subscribers
AI-powered service agents team up with your field techs serving up best practices, guidance, and test analytics to ensure an optimal high quality install the first time and every time.
Subscriber
Support team intelligence in the hands of your subscribers
Subscriber agents extend the reach of support organizations directly to subscribers with personalized upsell, optimize and outage information through CommandIQ.
The Calix Broadband Platform
The world’s only cloud-based, total solution
Calix success and partner ecosystem
Built-in support that powers your platform success
The Calix Broadband Platform is backed by a world-class Success team that guides broadband service providers (BSPs) through every stage of implementation, optimization, and growth.
In addition, our Partner Ecosystem extends this support by delivering integrated technologies and community-focused solutions that accelerate innovation and revenue.
All together, they empower BSPs to transform into experience providers while reducing operational complexity and risk.
Recognition
Award-winning capabilities
Calix focuses heavily on building a strong culture and it shows—with a 4.9/5-star rating, 98 percent overall approval and 100 percent CEO approval on Glassdoor, and with employees routinely sharing “Why I Love Calix” posts on social media.
Lightwave, who has been bringing trusted technical insights to optical communications professionals for decades has honored Calix in the annual Lightwave Innovation Reviews in the FTTx Systems category.
Calix employees underscored that the company has rapid momentum and a bright future, buoyed by high employee confidence.
American Business Awards gives the Calix Broadband Platform a Stevie award for sustainability and climate protection.