The Calix Success program surrounds every solution we deliver to customers. It provides a spectrum of value added and differentiating capabilities to accelerate your time-to-value and provide ongoing guidance to help you meet and exceed your objectives.
Premier Success helps you achieve and exceed your business objectives and lets you focus on constantly improving your marketing ROI, lower your customer support OPEX, and excite your subscribers. With Premier Success, we have you covered with guidance, best practices, and collaboration of a dedicated Customer Success Manager along with access to the resources of the entire Customer Success team.
Success For All is the foundation of the Calix Success program. This is a comprehensive collection of resources, knowledge transfer opportunities, and live peer-to-peer sessions available to all Calix customers.
In four short years the Customer Success program has become one of Calix’s biggest differentiators and is now recognized in the market for helping Broadband Service Providers achieve significant growth and operational performance. Read below to learn more about Premier Success.
At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.
Basic navigation, use cases, and workflows.
CommandIQ® and EXOS systems enablement.
Measure and manage CSR performance, identify churn risk, and measure device performance.
Progress monitoring and reporting.
KPIs aligned to drive business objectives.
Custom soft skills enablement.
NetOps workflow and technical enablement.
Establishing engagement rules and performance scoring.
Enablement for advanced Calix Support Cloud users.
CommandIQ® and Experience Innovation Platform systems enablement.
The Reimagined Contact Center Is Taking Shape
Customer Support leaders took part in a recent survey to determine how digital technologies and customer engagement tools have impacted their teams and how they stack up when it comes to implementing the latest best practices for subscriber engagement.
Better ROI With Data-Driven Support
Embrace the Power of Data Analytics in your Customer Support help desk processes to meet sky-high subscriber expectations in a competitive market. This eBook provides best practices to help guide you in your journey.
Progress monitoring, reporting and ROI analysis.
Campaign best practices on targets, segmentation and tactics.
KPIs aligned to business objectives.
Basic navigation, use cases, and workflows.
Strategy, packaging, pricing, and positioning.
Competitive review, step-by-step guidance and best practices
Resources available when and where needed.
Step-by-step guidelines for the most effective targeting.
Performance evaluation across peers.
Continuous improvement with the latest best practices.
New release guidance and integration set up of marketing channel resources including Constant Contact, Mailchimp, Facebook and HubSpot.
Drive Growth and Profitability
Successful service launches are a must for growing revenue and driving new business for your company. Follow these best practice steps in this complimentary eBook and take a leadership role in creating differentiated, competitive offerings for your subscribers.
Navigation, use cases, and reporting
KPIs aligned to technical and business objectives
Performance evaluation across peers. Monitor and report on progress
Guidance for continuous improvement for business processes
New release content overview and guidance
Best practices on development of real-time and preventative maintenance workflows involving alarm analytics
Guidance and workflow development on capacity analysis and band width planning
Development, optimization, and reporting on system and subscriber activation via APIs
Enhancing the subscriber experience is a key objective for operations teams. Don’t let growing your business get stalled by capacity concerns. Premier Success for Operations can help you be proactive in addressing capacity bottlenecks before they impact your subscriber experience. Download this informative white paper Network Capacity: Why You Should Be Concerned! to learn more.
Interactive one-on-one Success workshops increase Customer Support and Field Installation teams’ ability to confidently position
and upsell the value and benefits of Revenue EDGE-based offerings.
Watch your CommandIQ and EDGE Suite adoption grow by enabling your teams with the tools and knowledge
to excite your subscribers on the value of your solutions.
Interactive one-on-one Success workshops increase Customer Support and Field Installation teams’ ability to confidently position and upsell the value and benefits of Revenue EDGE-based offerings
Watch your CommandIQ and EDGE Suite adoption grow by enabling your teams with the tools and knowledge to excite your subscribers on the value of your solutions
Empower and upskill your Customer Support and Field Technicians with best practices, capabilities, and tools to position and emphasize the value of CommandIQ, EDGE Systems, and EDGE Suites.
Give frontline team members confidence on how to engage subscribers through outbound campaigns, social media, and one-on-one interactions.
Optimize business processes through access to insights on effectiveness of campaigns and tactics.
Accelerate adoption by delivering a differentiated offering that provides unmatched subscriber value and control.
If Premier Success is your personal trainer, Success for All is your 24x7 state of the art gym membership available to all Calix Customers.
We’re constantly adding to the resources, activities, enablement, self-help videos, and the opportunities to interact with your peers sharing ideas and lessons learned on a wide variety of business, technical and operational topics.
Access the an ever-growing collection of knowledge base articles and insights and a platform to ask questions to help accelerate your success with Calix solutions.
Over 160 technical self-help videos developed for technicians by technicians on common operational tasks and troubleshooting tips.
Over 20 virtual engagement sessions each week consisting of Circles of Success, office hours with marketing and support cloud experts, and success webinars that coincide with the cadence releases.
Calix University allows you to learn anywhere, any time. Explore new network and wireless technologies transforming the subscriber experience. Prepare to deploy Calix solutions and exceed subscriber expectations. Enroll today!
Calix Customer Success engages with hundreds of customers to drive actionable results that positively impact their workflows, processes, and business performance.
Request a consultation with a Customer Success Manager
