Local, Proactive, and Proven: How Cambridge Telephone Delivers a Better Customer Experience

Jerry Piper, VP of Operations at Cambridge Telephone Company, shares how being a local Idaho provider—and standardizing on Calix—has transformed customer support and network performance. With clear visibility into the home, proactive issue detection, and guidance from Calix Customer Success Managers, the team dramatically increased first‑call resolution, reduced truck rolls, and improved customer satisfaction. The outcome is a faster, more reliable service experience where everyone owns the process—and customers win.