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Jun 23, 2023
3 min

Calix’s Purpose-Built Cloud Solution for Service Provider Support Teams Recognized for Innovation

Innovation has come to support solutions for broadband service providers (BSPs) as recognized by a string of recent awards showcasing how cloud technology such as the Calix Support Cloud delivers advanced, proactive service capabilities to BSPs across the country. On March 8, 2023, the global integrated media company TMC announced that Calix Support Cloud (Support Cloud) won the 2023 CUSTOMER PRODUCT of the Year award. The annual CUSTOMER PRODUCT of the Year awards recognize “vendors that are advancing call center, CRM and teleservices industries one solution at a time.” This is the second year in a row TMC recognized Calix as an innovative company for pushing the limits of customer support technology.

Support Cloud advances innovation in customer support and call center technology through an unprecedented end-to-end view of the subscriber experience. Purpose-built for BSP support organizations, these teams can strategically transition from reactive to proactive support by leveraging Support Cloud’s 50+ different insights organized into logical dashboards to analyze support operations and subscriber experiences, so support teams can proactively identify issues and areas for improvement. Furthermore, Support Cloud is constantly evolving to support emerging technology like Wi-Fi 6E systems empowering even the smallest BSP to get ahead of the competition and provide the fastest Wi-Fi, enabling multi-gigabit low-latency connections for increasing bandwidth-intensive use cases.

Support Cloud also enables BSPs to accelerate growth into new markets by providing support for Calix SmartLife™ managed services, which enable BSPs to deliver more value to their subscribers and transform communities. Support Cloud provides one support solution across all managed services, dramatically simplifying support operations and improving cost efficiency.

The result is a complete performance picture for each home, end user, and device enabling BSPs to deliver an exceptional subscriber experience as they expand their residential and community markets. Support leaders can be more efficient in managing their teams and measuring their effectiveness, allowing them to align their people and processes to improve subscribers’ connected experiences.

Centranet Achieves a 9.5/10 Customer Satisfaction Score With Exceptional Support

Centranet Cooperative out of Stillwater, OK, has a simple mission: to provide every home, business, and school with high-speed connectivity regardless of their location. The Co-Op needed a way to empower support teams to quickly onboard members then fully support each subscriber with exceptional customer service. Support Cloud helped support leaders not only drive operational efficiencies, but their proactive support strategy and end-to-end subscriber visibility allowing the team to reach a nearly perfect customer satisfaction score.

Support leaders rely on the award-winning Support Cloud to engage with subscribers and build deeper relationships. No matter how lean your team, you have the power to deploy sophisticated connected services while building revenue and leaving subscribers overjoyed.

To learn more, check out the eBook: Making the Move to Proactive, Value-Enhancing Subscriber Support.

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