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AXOS Remote Diagnostics Toolkit

How would you like having
your very own virtual technician
in the field?

What triggers service calls in your network?

Studies have shown that 75% of service calls result in truck rolls, which can have a significant impact on your business. The need for optimizing service truck rolls is vital and predominately fueled by two primary drivers:

  1. The cost of initiating unnecessary truck rolls
  2. Service outages, which in the end causes customer frustration that ultimately leads to increased churn rates 

The lack of insights into the root causes are top of mind with all service providers.

 

How would you like to have a virtual technician on call 24 hours a day?

You can now verify data delivery and service integrity through the capabilities provided by the AXOS Diagnostic Toolkit. 

  • A virtual technician on-site, eliminating needless truck rolls
  • Instant visibility of issues as they arise
  • Real-time troubleshooting connectivity issues while your subscribers are on the phone
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How would your business benefit if you could reduce service calls?

Optimizing service truck rolls is imperative in order for your business to survive

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Reduce Operational Expenses

Initiating truck rolls is expensive. Eliminating one truck roll could save between $150 - $1,000 per service call.

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Lower Service Outages

Unplanned outages impact end user experience which leads to increased customer dissatisfaction levels.

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Capitalize on Cost/Benefit Opportunities

Redirect cost savings into securing new revenue streams by fueling new customer acquisition initiatives. 

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Avoid Penalties and Lost Revenue

Outages drive increased penalties for SLA violations.

 

The toolkit that addresses all of your service troubleshooting needs

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Local Packet Capture

  • Verify data delivery and integrity
  • Quick time to resolution - no truck rolls
 

Remote Packet Capture

  • Embedded packet capture tool that puts a virtual technician on site
 

Video Channel Analyzer

  • Ideal for troubleshooting subscriber video
  • Isolate network from STB issues 
 

Always On Upgrade

  • Modular, stateful nature
  • Minimize unplanned downtime using self-diagnosis, self-healing and process auto-restart 
 

We're ready to help you connect everyone and everything.
Let's get started today!

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