Are Your Subscribers Waiting? Guidance to Better First Call Resolution Rates

Do you have a plan in place to improve First Call Resolution (FCR) rates, a key metric for successful customer support operations?

Service providers are focusing on FCR rates to ensure they are delivering a great subscriber experience because it helps customer support teams gauge efficiency, identify better ways to use resources, and reduce costs.

In this webinar replay from February 9, customer experience experts from Ben Lomand Telephone Coop and Calix Customer Success will discuss proven ways to effectively track, analyze, and increase FCR rates.

Watch the webinar replay and discover how you can lay the groundwork, leverage the right tools, and build workable and repeatable processes to resolve your subscribers’ issues on the first contact and amplify their satisfaction.