CSR Best Practices Training: Enable Your CSR Team with Data

Broadband Solutions Academy

 

In this course you will learn how data and insights can help CSRs to better connect with your subscribers, offer product solutions, and elevate the overall service experience. 

Estimated Time of Completion:  10 Minutes

Who should attend

  • Marketers

Prerequisite Training and Skills

  • None

Objectives

After completing this course, you will be able to:

  • Recognize how data creates a proactive mindset 
  • Justify how insights lead to product solutions 
  • Identify how to engage customers on their own terms 
  • Describe the power of a consultative approach