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Can your CSRs resolve Wi-Fi issues in one click?

They can now.

Calix Support Cloud

Calix Support Cloud is a subscription based platform enabling intelligent conversations with your subscribers. Better still, it tackles call avoidance head on – delivering crucial insights to your Customer Service teams so that they can act, before your subscribers do.

Proliferation of IoT devices is increasing subscriber dependency on already strained in-home connectivity options (like Wi-Fi) while raising expectations for an elevated and personalized experience.

Support Cloud enables support centers to gain a deeper understanding of subscribers’ behaviors across the network.

Built on sophisticated algorithms that automate and simplify many previously manually managed tasks.

  • Reduce annual call volumes by up to 10 percent per subscriber by leveraging proactive issue diagnostics
  • Increase first-call resolution (FCR) by up to 10 percent and reduce call times by up to 25 percent by leveraging real-time remote diagnostics
  • Lower the amount of calls that result in costly truck rolls by 50 percent

Calix Support Cloud harnesses the power of data-driven insights and ground-breaking analytics to arm CSRs with an easy-to-use interface that dramatically simplifies troubleshooting of expanding home Wi-Fi networks.

Identify service issues in one click

With capabilities like SmartCheck, Calix Support Cloud automatically analyzes Wi-Fi connectivity and visualizes root causes of issues that plague the subscriber experience. Combined with an innovative, data-driven recommendation engine and fix now capability, issue-resolution is simply 1-click away.

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First impressions matter

CSRs are armed with the right information at the right time gaining insight into subscribers’ behaviors across channels. Making a great first impression on customers and continuing to build and shape a relationship that will last through usage outages and upgrades.    

  

Take control of your customer support metrics

Do you have the right data and services to improve customer support KPIs? Calix Support Cloud harnesses the power of data analytics to drive smarter, faster issue resolution and optimization of key support metrics resulting in lower OPEX and higher customer satisfaction.

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