Calix Support Cloud is a subscription based platform enabling intelligent conversations with your subscribers. Better still, it tackles call avoidance head on – delivering crucial insights to your Customer Service teams so that they can act, before your subscribers do.
Proliferation of IoT devices is increasing subscriber dependency on already strained in-home connectivity options (like Wi-Fi) while raising expectations for an elevated and personalized experience.
Support Cloud enables support centers to gain a deeper understanding of subscribers’ behaviors across the network.
Built on sophisticated algorithms that automate and simplify many previously manually managed tasks.
With capabilities like SmartCheck, Calix Support Cloud automatically analyzes Wi-Fi connectivity and visualizes root causes of issues that plague the subscriber experience. Combined with an innovative, data-driven recommendation engine and fix now capability, issue-resolution is simply 1-click away.
CSRs are armed with the right information at the right time gaining insight into subscribers’ behaviors across channels. Making a great first impression on customers and continuing to build and shape a relationship that will last through usage outages and upgrades.
Do you have the right data and services to improve customer support KPIs? Calix Support Cloud harnesses the power of data analytics to drive smarter, faster issue resolution and optimization of key support metrics resulting in lower OPEX and higher customer satisfaction.