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Support Cloud

Cut costs and upsell

Designed for customer support and installation teams

Support Cloud

Calix Support Cloud addresses key elements of support metrics and overall ROI. 

  • Reduce the number of incoming calls
  • Reduce the number of escalations to second line support
  • Reduce truck rolls and unnecessary swap-outs
  • Reduce churn

By providing support and installation teams greater access to a holistic view of the subscriber experience, Support can turn their attention to upsell opportunities.  Enable Customer Service Representatives to upsell service tiers or managed Wi-Fi services based on customer data and preferences.

Discover the root of broadband service issues

Data can tell you so much. Analytics can uncover the root of a problem if you know where to look. Support Cloud can reveal a customer’s slow internet is not truly Wi-Fi related if a subscriber is hitting their bandwidth limit. Support Cloud shows you where to look!

Simplify issue resolution through analytics

Analytics allows you to use real-time and historical data to present your CSRs and field technicians with simple, actionable recommendations. If necessary, Support Cloud provides the tools to dig deeper.

  • Identify Wi-Fi access point congestion
  • Visualize Wi-Fi spectral challenges from neighboring routers
  • Recommend access point placement in homes or MDUs

Support Cloud gives you the insights you need to resolve service issues quickly.

  

Elevate

Change the customer conversation and your ROI. Support Cloud not only gives your CSRs and field personnel visibility into the subscriber network, it also gives them the ability to identify and resolve issues quickly.

Set the proper Wi-Fi expectations at time of installation by matching the service they expect with the one that’s possible.

Elevate your business. Elevate the experience.