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Take the guess work out of troubleshooting by using intelligent, data-driven support tools.

Calix Support Cloud

Are lack of data and support tools preventing you from delivering great service? Calix Support Cloud gives your support teams all the data and analytics to take the guess work out of your broadband troubleshooting and puts you in the driver’s seat with your key performance indicators (KPIs).

  • Simplify trouble-shooting
  • Empower your CSRs
  • Improve your KPIs

Can your CSRs identify service issues in one click?  Calix Support Cloud can.

Calix Support Cloud enables you to quickly resolve service issues through an easy-to-use SmartCheck feature. Analyze your subscriber’s information to immediately identify broadband issues and rapidly apply system recommended fixes. And, if you need to dig deeper, you’ll have easy access to data for additional trouble-shooting. 

Calix Blog: "No matter where the fault lies, you get the call"

Easy-to-use CSR interface for smarter trouble-shooting

Manage the in-home Wi-Fi experience with easy-to-use diagnostic tools

Do customers call you even if Wi-Fi problems do not reside on your network or gateway? Calix Support Cloud provides you with all the data you need to quickly determine the source of Wi-Fi troubles. Perform a quick airtime analysis, review subscriber device information and automatically remediate the problem. 

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Empower your CSRs with a holistic subscriber view

Do your CSRs feel empowered to have a meaningful discussion with your subscribers? With Calix Support Cloud, you obtain a holistic view of the subscriber experience and can determine if the subscriber can benefit from a service tier upsell based on actual usage.

  

Get in the driver’s seat with your customer support metrics

Do you have the right data and tools to improve your customer support KPIs? Through smarter, data-driven trouble shooting, Calix Support Cloud helps you optimize and manage key support metrics.  

  • Reduce average call handling time
  • Increase first call resolutions
  • Reduce truck rolls and unnecessary swap-outs
  • Drive upsells 
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