August 5, 2021 by Greg Owens

One Million Orders and Counting: GigaSpire BLAST Delivers Simple, Seamless Subscriber Support


Ask any broadband service provider (BSP) customer support team what they want in a Wi-Fi 6 system, and you’re likely to receive a long list. They want a system that will help streamline installation, enable seamless upgrades, reduce inbound trouble calls, simplify troubleshooting, ensure a long lifespan, and lower CAPEX and OPEX. And of course, the systems also need to deliver unbelievable performance and offer a range of services that will excite subscribers, build loyalty, and reduce churn.

That may seem like a tall order, but it’s precisely what GigaSpire® BLAST Wi-Fi 6 systems deliver—and it’s why BSPs have already ordered more than one million systems. Here are three ways the GigaSpire BLAST delivers simplicity for your customer support organization—and your subscribers.  

1. The  GigaSpire  BLAST reduces complexity for easier installation, fewer inbound support calls, and faster troubleshooting.

In the vast majority (93 percent) of GigaSpire BLAST deployments, a single system can offer whole-home Wi-Fi coverage. In most cases, there’s absolutely no need for additional extenders or mesh satellite systems. For customer support teams, this is practically a dream come true—fewer access points (APs) mean less complexity, both during installation and later if they need to diagnose and troubleshoot any issues.  With carrier-class reliability and proactive management through Calix Support Cloud—complemented by the rich self-service capabilities offered by the subscriber-facing CommandIQ® mobile app—the GigaSpire BLAST provides exceptional performance, helping to reduce inbound support calls.

The powerful combination of the GigaSpire BLAST and Support Cloud has enabled Silver Star Networks to deliver an unmatched subscriber experience while resolving any network issues or trouble calls with minimal disruption. With the comprehensive Calix solution, the Wyoming-based BSP is able to manage subscriber experiences proactively, resolving three-quarters of trouble tickets without a truck roll and half in a single call.

Brad Moline, president at ALLO Communications, values the GigaSpire BLAST systems as the only mature, carrier-class platform in the market. As he said, “The GigaSpires, coupled with Calix Support Cloud, cover over 90 percent of homes with a single system—with a mesh satellite added on occasion—resulting in a 69 Net Promoter Score (NPS) and a significant reduction in after-installation support as our customers love the solution.”

2. The GigaSpire BLAST portfolio offers  seamless  integration and  operational  simplicity  that dramatically lowers  your  OPEX and CAPEX.

For most BSPs, integrating new hardware is a complex, time-consuming, and costly process. But because all GigaSpire BLAST systems run on the mature, proven Experience Innovation Platform, they are fully interoperable and pre-integrated, saving on both OPEX and CAPEX. Further, upgrading or adding a new system requires days, not months or years, allowing you to dramatically accelerate your time to market.

In addition to considerably improving the subscriber Wi-Fi experience, Pineland Telephone Cooperative has realized significant operational benefits from its deployment of the GigaSpire BLAST u6. The unifying Experience Innovation Platform makes upgrading subscriber systems seamless, allowing the Georgia cooperative to cut 15-20 minutes from each installation while enabling technicians to turn up more subscribers every day to meet the growing demand for the ultimate Wi-Fi experience.

3. The  newest GigaSpire  BLAST supports  every  major  network  technology—including 10G—and offers an unheard-of 10-year lifespan.

Launched in May and already being deployed in subscriber networks, the fully modular GigaSpire BLAST u6x is the world’s only Wi-Fi 6 system capable of providing the ultimate flexibility to upgrade subscribers’ access technology at any time. It offers options for six different WAN connections to accommodate a range of deployment scenarios: copper (1 GigE or 10 GigE), GPON, Active Ethernet (1 GigE or 10 GigE), or XGS PON.

The GigaSpire BLAST u6x also future-proofs subscribers’ networks. The swappable optical modules enable BSPs to easily upgrade subscribers’ access technology without having to replace the entire Wi-Fi system (eliminating the need to recreate or re-establish the SSID and other settings), dramatically simplifying the installation process and delivering up to a 10-year lifespan, ensuring the longevity of the system.

All told, these benefits are helping broadband providers excite their subscribers and grow the value of their business through increased efficiency and dramatically lowered support costs.

Learn more about how GigaSpire BLAST systems can help you simplify your business and optimize your customer support team. Watch the replay of our webinar, “New Innovations Set to Drive Optimal Wi-Fi Performance.”