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Calix Blog

Perspectives that Catalyze Innovation

May 15, 2018 by Pam Ferguson

Smart Home Devices Result in Rising Support Costs for Service Providers, According to Calix Research

Pam Ferguson shares some important new research developed by Calix based on input from 92 service providers. The research sheds light on the impact of smart devices on service provider support costs over the last 12-18 months.... READ MORE 

May 7, 2018 by Greg Owens

Calix Research shows Wi-Fi Issues Driving Increased Service Provider Help Desk Calls

Greg Owens shares new Calix research on service provider Wi-Fi, including how consumer Wi-Fi issues are driving increased service provider help desk calls—along with rising costs. ... READ MORE 

April 23, 2018 by Greg Owens

Managed Wi-Fi and the Changing Economics of Tech Support

In the final blog post in our series on service provider Managed Wi-Fi, Greg Owens looks at rapidly escalating support costs for service providers and the cultural shift that’s taking place in an attempt to control them.... READ MORE 

April 19, 2018 by Greg Owens

Real-world Benefits of Investing in Subscriber Experience

Greg Owens highlights the upcoming Calix webinar with All West Communications, where the service provider will showcase its success with Managed Wi-Fi and Calix Support Cloud.... READ MORE 

April 16, 2018 by Greg Owens

Five Ways to Boost your Managed Wi-Fi Marketing Efforts

Greg Owen looks at five innovative marketing approaches service providers are using to get subscribers engaged and excited about a high-quality Wi-Fi experience. ... READ MORE 

April 9, 2018 by Greg Owens

What’s the Best Business Case for Managed Wi-Fi?

Greg Owens continues his Managed Wi-Fi series and looks at the pros and cons of charging for the service. ... READ MORE 

April 2, 2018 by Greg Owens

What IS "Managed Wi-Fi" Anyway?

Greg Owens gives his view of what’s included in Managed Wi-Fi based on his meetings with more than 40 service providers in the United States and Canada. ... READ MORE 

March 28, 2018 by Greg Owens

Offering Managed Wi-Fi is a Win-Win for Consolidated Telcom

Greg Owens traces Consolidated Telcom's path from frustrating consumer-grade Wi-Fi routers to revenue-generating, customer-satisfying Managed Wi-Fi service.... READ MORE 

March 21, 2018 by Greg Owens

West River Tel: A Technology Provider with a Clear Focus on the Customer Experience

Greg Owens highlights a video WRT's Troy Schilling and James Byerley explaining how they are using the Calix GigaCenters and 804Mesh satellites to deliver premium Wi-Fi throughout their subscribers’ homes.... READ MORE 

March 20, 2018 by Greg Owens

Making Wi-Fi Invisible with Calix 804Mesh!

Greg Owens discusses how the Calix 804Mesh satellite gives subscribers the flexibility to install their access point (AP) completely out of sight without having any impact on coverage or performance. ... READ MORE