Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

November 29, 2018 by Kezia Gollapudi

Who are the Jetsons in your Subscriber Base?

Kezia Gollapudi shares how the new Smart Home lens in Calix Marketing Cloud allows service providers to easily identify their subscribers who will be most interested in smart home services.... READ MORE