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Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE 

May 31, 2019 by Kezia Gollapudi

What percent of Your Truck Dispatches Could be Easily Avoided?

We all agree that dispatching trucks to resolve subscriber issues is a definite lose-lose for everyone. As a customer, I do not enjoy having to wait for a technician to show up at my house to fix something. And for service providers, it is an expensive resolution. ... READ MORE 

April 4, 2019 by Bridget Watkins

Top 5 Learnings and FAQs from Early CAF Performance Testing

Bridget Watkins shares early customer comments on the functionality of the Calix CAF Performance Testing solution, along with some of the most frequently asked questions coming in on the testing process. ... READ MORE 

March 20, 2019 by Kezia Gollapudi

Are Data Analytics Just Hype? Three Reasons to Unlock the Power of Your Data

Kezia Gollapudi discusses how data analytics is transforming service providers' businesses, sharing examples of Calix Cloud customers who have found success with this approach.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE 

August 22, 2018 by Pam Ferguson

Ever Think About How you can Improve your Call Center and Support Processes?

Pam Ferguson provides an under-the-hood look at some of the key elements that need to be infused into support operations and invites readers to an upcoming webinar by Bob Carrick on his recent call center audits.... READ MORE 

August 3, 2018 by Kezia Gollapudi

59% campaign take rate. 33% faster troubleshooting. What do they have in common?

Kezia Gollapudi highlights four building blocks for owning the subscriber experience and showcases several Calix Cloud customers who are building successful strategies around it.... READ MORE 

July 23, 2018 by Pam Ferguson

It’s not just another day at work for Heidi. How is Calix Cloud making her job easier?

Pam Ferguson speaks with Mosaic Telecom's customer service representative, Heidi Tietz, and learns how Calix Cloud is making an impact in her day-to-day activities.... READ MORE 

July 13, 2018 by Greg Owens

ITS Fiber Builds on Managed Wi-Fi Experience to Offer Whole Home Wi-Fi; Eyes Smart Home Devices

Greg Owens shares the latest Calix Success Story video with ITS Fiber, which has fully embraced Managed Wi-Fi and is now offering Whole Home Wi-Fi with premium technical support services powered by Calix GigaCenters, 804Mesh satellites, and Calix Support Cloud. ... READ MORE 

June 13, 2018 by Bob Carrick

What’s a Subscriber Wi-Fi Score? Why Do You Need It?

Bob Carrick shares insights into the subscriber Wi-Fi Score and how this simple calculation is the key to understanding the subscriber experience.... READ MORE