Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

August 19, 2020 by Kezia Gollapudi

30 Percent of Truck Rolls are Avoidable With the Right Data Insights

Union Wireless discovers that 30 percent of their truck rolls are avoidable, and looks forward to uncovering more hidden problems and opportunities. ... READ MORE 

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

May 5, 2020 by Kezia Gollapudi

What Does Navigating the New Normal Mean to Your Tech Support Team? Nick Colton at ALLO Communications Responds

Kezia Gollapudi talks with ALLO's Nick Colton about how the changes their customer support team has made and the trends that have emerged as subscribers stay at home.... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

September 27, 2019 by Pam Ferguson

What if you Could Transform your Service Reps into Superheroes?

Pam Ferguson shows how customer service reps can be empowered through the help of Calix Support Cloud.... READ MORE 

July 19, 2019 by Pam Ferguson

Feedback from the Frontline: Outbound Calling Tips from Customer Service Representatives

Pam Ferguson shares best practices and words of advice from frontline CSRs who have seen success with outbound calling campaigns to their subscriber base.... READ MORE 

May 31, 2019 by Kezia Gollapudi

What percent of Your Truck Dispatches Could be Easily Avoided?

We all agree that dispatching trucks to resolve subscriber issues is a definite lose-lose for everyone. As a customer, I do not enjoy having to wait for a technician to show up at my house to fix something. And for service providers, it is an expensive resolution. ... READ MORE 

April 4, 2019 by Bridget Watkins

Top 5 Learnings and FAQs from Early CAF Performance Testing

Bridget Watkins shares early customer comments on the functionality of the Calix CAF Performance Testing solution, along with some of the most frequently asked questions coming in on the testing process. ... READ MORE 

March 20, 2019 by Kezia Gollapudi

Are Data Analytics Just Hype? Three Reasons to Unlock the Power of Your Data

Kezia Gollapudi discusses how data analytics is transforming service providers' businesses, sharing examples of Calix Cloud customers who have found success with this approach.... READ MORE 

September 12, 2018 by Pam Ferguson

Call Center Assessments Reveal Broadband Service Providers’ Top Tickets & Critical Challenges

Bob Carrick’s recent call center assessments provide some key takeaways for broadband service providers, ranging from hot ticket items to gaps in CSR preparedness to address those subscriber issues. ... READ MORE