President and Chief Operating Officer, Calix
How will Calix help even the smallest broadband service provider (BSP) crush the consumer companies this year—and for generations to come? By helping you transform critical business functions with Calix cloud and software innovation. These solutions are unmatched in the industry—and purpose-built to help you simplify your business, build your brand, and grow your members and community.
We’re Delivering the Only Solutions That Help You Drive Amazing Efficiency and Deliver Cutting-Edge Technology at Consumer Speed
We kicked this initiative into high gear at ConneXions 2021, where we launched the broadband industry’s only End-to-End Solution Strategy. This solution strategy leverages the automation and predictive intelligence of the Calix Cloud to help BSPs simplify operations, excite subscribers, and supercharge growth. In our first quarter software release, we immediately delivered against this strategy with innovative new solutions and enhancements that will drive phenomenal levels of efficiency for your business. With the latest enhancements to our portfolio, your teams will be able to:
And of course, from Calix Success Services to Revenue EDGE Enablement and beyond, we provide all the services, resources, and tools you need to crush the consumer giants. 2022 is going to be an amazing year of transformation. Our teams are always here to support your success.
Network Coordinator, Sterling Local Area Municipal Broadband
We have a long record of innovation, going back to 1910 when Sterling Municipal Light Department (SMLD) began as the electric utility in our small central- Massachusetts community. We’ve taken this to the next level with Sterling Local Area Municipal Broadband (LAMB), our town-owned and managed internet service. Leveraging state and federal funding, we have deployed a state-of-the-art, all-fiber broadband network that delivers high-speed internet services up to 1 Gbps to residents and 2 Gbps for businesses. Working with Calix, we were able to get our network up and running quickly. We started building out fiber in January 2021, turned up service in May, and we’ve been adding new subscribers ever since.
Building a Strong Foundation With the Calix End-to-End Solution Strategy
Our success strategy goes far beyond thinking about delivering fast speeds. One of the best decisions we made when building out our network was to go all-in with Calix. With the Calix end-to-end solution, we can give subscribers the popular services they want so we can build our brand—all while generating revenue. This is how we’ll compete and win against the consumer retail giants. With Calix, we will:
Investing in the Right Solutions To Keep From Becoming a Dumb Pipe
Calix is much more than a vendor—they are a true partner, fully committed to our success. Working with them, we’ll never be seen by subscribers or competitors as just a dumb pipe. From Calix Success Services to EDGE Enablement, they equip us with the solutions, tools, and resources we need to deliver the world-class broadband experience and hometown support our subscribers rely on.
Learn how you can benefit from the Calix End-to-End Solution Strategy.
Senior Director Product Marketing, Calix
Your highest value subscribers will soon be demanding support for their latest Wi-Fi 6E-enabled devices, such as smartphones, laptops, 8K televisions, and more. As the first carrier-class Wi-Fi 6E system in the world, the GigaSpire BLAST u6me gives you an easy way to fill that market need. And because it’s part of the GigaSpire BLAST family, the BLAST u6me snaps right into your Revenue EDGE platform. This means it’s fast and simple to deploy and manage, with no “rip and replace” required.
Monetize Subscriber Services and Grow Your Business
This unmatched power, combined with ease of installation and operation, means that even the smallest broadband service providers can immediately offer more dedicated bandwidth for more devices. Here’s how you’ll benefit:
“We want to offer the best possible service to our customers and 6E is the key to our future,” says Ken Johnson, CEO of Wahkiakum West in Washington. “With more available channels, less contention, and the ability to serve even the latest consumer and business devices, anything else is half measures.”
Regional Vice President Customer Success Services, Calix
When troubleshooting issues, customer support representatives (CSRs) often need to switch between multiple tools and applications. Having to “swivel-chair” between different systems can cause delays in responding to subscribers. This can contribute to higher support costs and negatively impact subscriber satisfaction.
Wouldn’t it be great to have all the information you need to troubleshoot subscriber issues, all on one screen? Now you can, thanks to the integration of Calix Support Cloud with the iVUE trouble management system from National Information Solutions Cooperative (NISC). This is the first of many planned Support Cloud integrations that will transform how broadband service providers (BSPs) support their subscribers. With the Support Cloud/NISC integration, CSRs can streamline processes, save time, reduce costs, and increase subscriber satisfaction.
Faster Access to Subscriber Information Cuts Support Call Times by 60 Seconds or More
The integration gives CSRs a consolidated view of the subscriber. They can easily see helpdesk tickets, troubleshoot issues, and resolve or escalate (if necessary).
Jennifer Astle, technical support supervisor at Silver Star Communications, described the impact of the integration on their business: “This will let our CSRs open fewer windows to get the information they need to address the subscriber’s problem. Fewer clicks translate into faster troubleshooting, diagnosis, and resolution. We estimate that we’ll be able to reduce average call handling times by at least one minute, or 13 percent—that’s huge.”
New Integration Automates Manual Processes To Drive Efficiency
The Support Cloud/NISC integration will also increase automation to further reduce costs, while enabling BSPs to become more proactive to deliver the ultimate subscriber experience.
See why Silver Star Communications is excited about the Support Cloud/NISC Integration by reading Jennifer Astle’s blog, “Why We’re Thrilled With Our 74% First-Call Resolution Rate and Excited To See Calix Partner With NISC.” Check out the resources on our Calix Support Cloud page to learn more.
Senior Director Services Marketing, Calix
Compliance gaps can impact your ongoing high-cost support payments. That’s why it’s critical to continuously test your broadband subscribers for FCC compliance. The more proactive you are, the better your chances of staying ahead of those costly gaps.
CentraCom, a provider of enterprise-grade networking, communications, and connectivity services based in Fairview, Utah, realized the importance of proactive performance testing, and to get there they selected the Calix Broadband Performance Testing solution. That solution includes Calix Support Cloud as the test controller, the GigaSpire BLAST integrated test endpoint feature, and Calix Professional Services. The partnership with Calix Professional Services allowed CentraCom to get ahead of the challenges they were facing, including endpoint failures found in pre-testing and issues while preparing to move from pre-testing to the formal reporting of their test results.
Eliminate Truck Rolls and Spot Failures Before They Happen
In fact, CentraCom fixed many of the problems they uncovered with the testing without a truck roll. That was made possible by the detailed reporting and guidance of Calix Services, and the analysis enabled by Calix Support Cloud using the overall health data shared by the GigaSpire BLAST systems.
“We’re part of a family of broadband service providers that make up Lynch Interactive Corporation,” said Shayne Thompson, central office manager with CentraCom. “The ones that went with the Calix solution had a great experience just like us.” According to Thompson, “The Broadband Performance Testing Service component of the Calix solution allowed us to get proactive and take care of compounding effects of test failures before they’d cause us to fall short.”
The approach has paid off. Working as a team, Calix Professional Services and CentraCom reduced the test endpoints with failures by 62 percent, which would have adversely impacted CentraCom’s FCC compliance level.
See how to stay ahead of compliance requirements for FCC broadband testing in this recorded webinar, “Don’t Let Unexpected Challenges for FCC Performance Testing Slow You Down,” and visit our FCC Performance Testing page to learn more about the Calix Broadband Performance Testing solution.
Director Access Network Product Marketing, Calix
Now there is even more innovation in the world’s first consolidated subscriber management solution, the Intelligent Access EDGE Subscriber Management Module (SMm). The latest enhancements to the Network Innovation Platform (AXOS) simplify network and service deployment and network operations workflows. Key benefits to broadband service providers include dramatically reducing the number of systems required to deliver subscriber services, having a common place to manage the subscriber-facing network, and ensuring that subscriber management is easier and faster from the start.
Consolidation Means Simplified Provisioning, Monitoring, and Maintenance
We have consolidated and moved service-enabling functions closer to the subscriber-facing network, which eliminates the cost of multiple systems and makes it easier for BSPs to manage services from one common place. In addition, you can collect and correlate network data with subscriber services and develop insights and predictions to further optimize network performance and simplify the network and operations.
Learn more about our Network Innovation Platform and our enhanced Subscriber Management Module by visiting our AXOS Software Modules page.
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* Mature status means the release is the latest production version recommended for use.
** Early Adoption status means the release is with select customers for field evaluation to provide feedback. This program requires Calix pre-approval. If interested in joining an Early Adopter group, please go to the Software Center (link below), browse to the desired software, and click the "Request Software" link to submit a request.
Release Notes for R22.1