Give Subscribers the Support They Want: Lessons from Mid-Rivers Communications

Do your subscribers get annoyed when they have to pick up the phone to resolve an issue? Or would they rather be proactive and solve the issues themselves?

In a recent survey from Omdia, 66 percent of customers say their subscribers would prefer to use a mobile app to communicate. Knowledge bases were the second most popular method to receive support.

Service providers who use these tools to empower their subscribers to diagnose and fix issues quickly will gain a competitive edge. Watch Calix and your peer, Marlo Holzworth, VP of Customer Care at Mid-Rivers Communications, in this webinar webinar replay from March 30 to learn how you can:

• Increase customer satisfaction by empowering your subscribers with a self-service mobile app
• Use analytics and reporting to actively discover potential problems – before they arise
• Redirect support resources into other proactive measures, like reducing truck rolls and clearing remaining trouble calls quickly