The Calix Support experience starts before you even need to contact the Technical Assistance Center for world class software, hardware and Cloud incident or warranty support. A wide array of resources, documentation, instructional videos, and Community insights on Calix solutions are available for all Calix Support customers that provide your team faster time-to-knowledge.
Discover and share best practices with over 8,000 of your peers. You get global access to knowledge and insights and a platform to ask questions to help accelerate your success with Calix solutions.
Customers will be able to open, track and review support requests, download Calix software, initiate and track a RMA request, and access Remote Monitoring Service administration.
Take your support experience to the next level or get only the guidance you need, when you need it and get it fast. Calix Support queue-based offerings are designed to empower your team with the help they require to be successful.
New! Premier Support for 21.1 adds end-to-end software updates for your Experience Innovation Platform.
The Service Delivery Manager (SDM) is a named resource dedicated to your operational success. The SDM is your advocate and case manager on issues that are critical to your organization. and accelerates resolution and sharing of best practices through regular engagements with your team to streamline your operations and drive efficiencies.
A Calix Network Engineer is an extension to your operations and engineering providing instant expertise on your Calix access network, premises and Cloud solutions. Leverage them part-time or full time depending on your needs.
The customer satisfaction rating of 94 percent is testament to the speed and resolution capabilities of our experienced team of engineers and meticulous approach to making sure your problem is addressed and resolved fast.
"One of our major motivations for selecting Premier Support was ensuring we maximize the experience we deliver to subscribers by delivering the latest security and performance features. This new software management feature not only keeps our subscribers’ equipment up to date but also gives our operations team peace of mind."
—Charlie Cano, CEO for ETEX
“The new support service offerings are indispensable for my operations. As we expand our Layer 3 architecture and premises platforms, Calix Premier Support and the Service Delivery Manager are providing that necessary degree of guidance to help us be successful.”
—Ethan Webinger, Chief Technology Officer at Acentek
We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.
Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage? Ask for your no charge Extended Warranty Assessment.
We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.