Calix combines comprehensive support capabilities with technical, operational and business advisory features to provide you a clear pathway to success.
We’re Always There - 24x7 web and phone access.
Technical support experts will help you resolve issues with your Calix hardware and software.
Engage and learn with the Calix Community, technical webinars, and the latest documentation.
You get access to the industry’s best technical experts to help you with your Calix investment.
Proactive notification to your operations team on critical network alarms impacting services and customers.
A Calix Expert is assigned to your team with specialized knowledge to help you succeed.
The complexity of integrating new systems into existing OSS/BSS infrastructure is often cited by service providers as a top inhibitor to rapidly deploying new services. The timeline for these initiatives typically stretches from many months to up to two years. However, leading customer management and billing solutions provider GLDS has demonstrated that AXOS, the world’s only software defined access OS, sets a new standard for deployment speed and simplicity.
Your access network is your biggest investment. We want you to get the most out of it with support tiers that help you optimize network performance, improve operational efficiency and productivity, reduce risk, and deliver higher levels of service availability.
For innovative services providers who want help improving service availability and operational scalability without adding headcount. All the features of the Standard and Essential tiers are included. A Calix Service Director will help you think out of the box, leverage insights you didn’t know were possible, look for ways to maintain up-time, get high levels of customer satisfaction, and improve and accelerate ROI.
For service providers who value subscriber experience and want prioritized incident handling and access to Calix Network Engineering Professionals.
Designed for self-sufficient service providers looking for an efficient online experience and help on critical hardware and software issues.
That's why Essential and Vantage Tier customers get access to unparalleled technical expertise, and prioritized response times when an incident occurs.
Essential and Vantage customers get access to live knowledge webinars that include topics on “What’s new” with products and services, troubleshooting tips, and “Ask the Experts."
Essential and Vantage customers get prioritized response on network incidents; Vantage customers get the best response time objective!
If minimizing downtime and optimizing user experience are important to you, the Vantage tier will help you maximize the the value of your access network investment.
Assurance, investment protection, and predictable replacement costs are all important to minimizing risk. The Extended Warranty Support Program does all that for your Calix hardware.
Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage?
We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.
We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.
Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.
Service Station Customer Support Portal
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What if you could discover and share best practices with over 8,000 of your peers?
The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!
My Calix is our customer and partner portal where you can find:
TAC TV is a collection of technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms.
Click the link below to start raising your Network Improvement IQ!